CARSTAR Autobody of Cleveland

4.8 (1,946reviews)

97%

(984) 200-7080

20 East Malibu Dr, Garner, NC 27529

97%

See Photos

20 East Malibu Dr
Garner, NC 27529

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About CARSTAR Autobody of Cleveland

See Photos

20 East Malibu Dr
Garner, NC 27529

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 10 years, 5 years at this location.

We are a state of the art collision repair facility. The shop is trained in I-CAR gold and featuring I-CAR platinum certified technicians, offering all collision repair welding certifications and frame straightening certifications. We use environment friendly waterborne paint. All insurance estimates are welcome and we are a DRP (direct repair) for most major insurance companies. As part of a nationwide network of Carstar repair facilities we offer a limited lifetime warranty on all repairs against any workmanship defects. We also offer 24 hour towing.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (1,946)

Sort By:
Newest
Rating

1,548 Customers Rated

5 Stars

71.6% Complete

(1394)
4 Stars

5.4% Complete

(105)
3 Stars

1.1% Complete

(22)
2 Stars

0.4% Complete

(8)
1 Star

0.2% Complete

(3)
< 1 Star

0.8% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional service quality, with repairs frequently described as flawless, showroom-ready, and exceeding expectations. The professionalism and friendliness of the entire staff stand out across numerous reviews, with many customers highlighting a welcoming and stress-free experience. Communication is a recurring highlight, as customers appreciate daily text updates and proactive outreach that kept them informed at every stage of the repair process. Timeliness is another strong point, with a large number of customers noting their vehicles were completed ahead of the estimated schedule. Repeat customers and strong referral intent reflect a high level of trust in the shop. A small number of customers noted areas for improvement, including occasional communication gaps, parts-related delays, and minor quality concerns on specific repairs, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... stress-free. My car came out looking great, and you can tell they truly care about the quality of their work. I really appreciate their reliability and customer ..." Read more

"... rental at their shop which saved me a trip to Raleigh. The bodywork looks like it did off the showroom floor. They were also able to re-calibrate all the cameras, ..." Read more

"The repair on my car was beautiful and timely. I knew every single step in the process and they ..." Read more

"The best service I have ever had at a body shop!"

"... professional, and kept me informed throughout the process. My car looks great, and I truly appreciate the excellent customer service. Thank you all for making the experience smooth and ..." Read more

"... love the fact that the paint matches so well and the repair was completed ahead of the scheduled predicted time." Read more

"Fantastic place my car was finished a week earlier than expected. When I went to pick it up I looked at my car they ..." Read more

"My vehicle was completed ahead of schedule."

"My car was finished a few weeks ahead of schedule!"

"They are very professional and kind. Delivered car a day early as I was going out of town. Arranged for car rental company to pick me up and ..." Read more

"... experienced a more streamlined service center. I was kept in the loop the entire time with constant text updates, and the car was finished sooner than expected. The ..." Read more

"Best communication I've ever had from any service provider."

"The customer service is absolutely the best. Every step in the process that was being done each day, was communicated via text message. Being consistently updated was a huge relief."

"I was completely satisfied with the service, communication, and professionalism of Carstar. I made the best decision trusting them ..." Read more

"The whole process was seamless and the communication was Awesome!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... stress-free. My car came out looking great, and you can tell they truly care about the quality of their work. I really appreciate their reliability and customer ..." Read more

"... rental at their shop which saved me a trip to Raleigh. The bodywork looks like it did off the showroom floor. They were also able to re-calibrate all the cameras, ..." Read more

"The repair on my car was beautiful and timely. I knew every single step in the process and they ..." Read more

"The best service I have ever had at a body shop!"

"... love the fact that the paint matches so well and the repair was completed ahead of the scheduled predicted time." Read more

"Fantastic place my car was finished a week earlier than expected. When I went to pick it up I looked at my car they ..." Read more

"My vehicle was completed ahead of schedule."

"My car was finished a few weeks ahead of schedule!"

"They are very professional and kind. Delivered car a day early as I was going out of town. Arranged for car rental company to pick me up and ..." Read more

"... experienced a more streamlined service center. I was kept in the loop the entire time with constant text updates, and the car was finished sooner than expected. The ..." Read more

"Best communication I've ever had from any service provider."

"The customer service is absolutely the best. Every step in the process that was being done each day, was communicated via text message. Being consistently updated was a huge relief."

"I was completely satisfied with the service, communication, and professionalism of Carstar. I made the best decision trusting them ..." Read more

"The whole process was seamless and the communication was Awesome!"

Charles (Chevrolet owner) reviewed 8/28/26

Everyone was very professional. I had a great experience! I was very satisfied with the repairs on my Silverado!

Very professional and courteous! Did a great job repairing my Silverado!

Leonard (Honda owner) reviewed 8/28/26

Outstanding

Mitchell (Toyota owner) reviewed 8/28/26

Timothy (GMC owner) reviewed 8/27/26

My only slight disappointment was the wait time

Very satisfied with the work, but it was a lengthy wait.

Everyone was very polite and professional. Jenny at the front desk was very helpful.

Lillie (Lincoln owner) reviewed 8/27/26

Awesome Auto Repair shop!!! Jim kept me abreast of all progress. Communication is key. I NEVER had to call.

Troy (Dodge owner) reviewed 8/27/26

Justin (Jeep owner) reviewed 8/27/26

Paul (Honda owner) reviewed 8/26/26

I appreciate the ease with which my van repair was handled. I was kept abreast of the repair as the process moved forward. No complaints here.

Latasha (Cadillac owner) reviewed 8/25/26

Excellent Service & Communication I had an excellent experience with CARSTAR! From the beginning of my body shop repairs to completion, the service was professional, courteous, and reliable. I especially appreciated receiving daily updates on the progress of my vehicle. The communication gave me peace of mind and kept me informed every step of the way. Kudos to the entire CARSTAR team for taking great care of my vehicle and providing such outstanding customer service. I truly appreciate the excellent experience & would highly recommend CARSTAR to anyone needing quality auto body repairs! Truly grateful! Kind regards, Latasha Mack

Megan (Toyota owner) reviewed 8/24/26

Ellen (Chevrolet owner) reviewed 8/21/26

The car looks like new and was completed ahead of schedule. Great job.

Deneisha (Toyota owner) reviewed 8/19/26

Amazing experience for 10/10

No complaints

Betty (Honda owner) reviewed 8/17/26

Rachel (Mazda owner) reviewed 8/17/26

Heather (Kia owner) reviewed 8/17/26

Fred (GMC owner) reviewed 8/13/26

Jeffrey (Honda owner) reviewed 8/12/26

Steve, as always, does a good job!

Gaberiel (Acura owner) reviewed 8/10/26

Good repair, very long time

Shelia (Toyota owner) reviewed 8/10/26

Steve was very good about calling me.

The communication and customer service was very good. The work was also very well done. Thank you!

Kimberly (Buick owner) reviewed 8/10/26

You guys were chosen for your excellent service a while back and you did amazing on this repair.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

CARSTAR Autobody of Cleveland

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About CARSTAR Autobody of Cleveland

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,946)

1,548 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?