Caliber - Apex

4.8 (6,051reviews)
97%
1290 Pine Plaza Dr.,  Apex,  NC  27523
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Call
Email

Reviews (6,051)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers well-informed throughout the repair process. Timeliness was also highlighted positively, with numerous vehicles completed ahead of schedule. Customers appreciated the professionalism, friendliness, and attentiveness of the entire team. A few customers noted areas for improvement directly from their experiences, including inconsistent proactive communication, occasional delays, and isolated quality concerns such as paint issues or incomplete repairs, but these were far outweighed by the volume of positive feedback celebrating the seamless, stress-free experience and exceptional service delivered.
AI-Generated from reviews written in the last 12 months
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"... vehicle was repaired, it truly looked like new again—every detail was handled with precision and care. What impressed me most was the level of professionalism ..." Read more
"... craftsmanship before, but Caliber in Apex surprised me. Their communications and attention to detail makes them my go-to for repairs in the future." Read more
"... the second time around, and when it was finished, it didnt look like it did originally from the factory. Unfortunately, I can never recommend caliber to ..." Read more
"... same things my husband observed when I got home. The entire car exterior paint has a rough texture like overspray. Found what appears to be scratches throughout the ..." Read more
"... the bumper right the first time. Furthermore, it took more than two weeks the second time around, and when it was finished, it didnt look like it ..." Read more
"Absolutely pleased with all aspects. Perfect repairs, on time and I was kept informed on an almost daily basis. Thank you!"
"I was originally told 217 then 224 then 225 then 226 and it still wasnt completed I had to take the truck ..." Read more
"Communication is everything and you guys went above and beyond to make sure I never had to wonder about the status of my repairs. I lead ..." Read more
"I was very pleased with the regular updates by text, and the periodic voice to voice phone calls, apprising me of the status of my repairs."
"... best part is the timeline given to me through text. I knew exactly when things were ordered, performed, completion! The staff was extremely professional and friendly" Read more
"... customer service was very disappointing. There was virtually no proactive communication about the repair progress, and my messages were never answered. I had to call ..." Read more
"Excellent work, and excellent communication and customer service. I felt i could trust you in dealing with the complexities of working ..." Read more

My Experience

Perfect. Stephanie is intelligent, friendly and professional. The front desk person was just the same. The repair is Perfect! Also, quick.

My Experience

Likely to Recommend

Repair Quality

Travis was absolutely amazing to work with from start to finish. He was thorough, communicated frequently, and the work was done excellently. I highly recommend this location and working with Travis

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My service contact, Stephanie, was wonderful. Very friendly, accurate estimate and kept me informed along the way. They were able to deliver my car earlier than expected which was very helpful. The front seat staff were also very friendly and helpful. Overall, pleasant experience despite the reason!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Travis did a great job of keeping me informed on the entire process. I was very pleased with the communication and service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Repairs were done well and completed ahead of schedule. The entire process was easy and professional. Recommended!

My Experience

I was kept informed all throughout the repairs. When in picked up my car, I was given a thorough review of all that was fixed along with detailed pictures and explanation of all that was fixed. Everyone was very kind

Likely to Recommend

Repair Quality

Scratches on side of car that weren’t there before.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work with Jeff and a sliver Collision, great service and keeping me informed how everything was getting done, thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jeff Dukeman is an Audi savior. He made the experience of repairing my vehicle completely seamless, was incredibly knowledgeable, and clearly enjoys his work of putting modern / complex vehicles back together!

Customer Service

Consistent and regular communication keeping me apprised of progress.

Kept me Informed?

Yes

Ready on Time?

Yes

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