Caliber - Apex

4.8 (5,978reviews)

96%

(919) 629-7549

1290 Pine Plaza Dr., Apex, NC 27523

96%

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1290 Pine Plaza Dr.
Apex, NC 27523

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About Caliber - Apex

See Photos

1290 Pine Plaza Dr.
Apex, NC 27523

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Audi

Ford

I-Car

Call

Website

Reviews (5,978)

Sort By:
Newest
Rating

4,950 Customers Rated

5 Stars

74.2% Complete

(4435)
4 Stars

5.9% Complete

(353)
3 Stars

1.4% Complete

(82)
2 Stars

0.6% Complete

(33)
1 Star

0.3% Complete

(15)
< 1 Star

0.5% Complete

(32)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is generally strong, with many repairs completed on or ahead of schedule. Customers appreciate the thorough explanations provided and the seamless coordination with insurance companies. The clean condition of returned vehicles and attention to detail are frequently mentioned positives. While some customers experienced delays due to parts availability or insurance issues, the proactive communication helped manage expectations effectively.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent in all respects. Great communication on progress. I went by the Audi dealer when I left ..." Read more

"Updated me daily. I would recommend to everyone. Friendly, polite, and I always enjoyed seeing them. ..." Read more

"Start to finish it was EXCELLENT! Couldnt be happier that the team managed to finish much faster ..." Read more

"Excellent work, and excellent communication and customer service. I felt i could trust you in ..." Read more

"... craftsmanship before, but Caliber in Apex surprised me. Their communications and attention to detail makes them my go-to for repairs in the future." Read more

"Absolutely pleased with all aspects. Perfect repairs, on time and I was kept informed on an almost daily basis. Thank you!"

"They completed the job two days earlier than expected. Cant beat that."

"It was ready early!"

"Completed early."

"Almost a week early"

"Incredibly good communication"

"The timeline that they used to inform me of the process is perfect. Do not change anything they cant ..." Read more

"Did a fantastic job sending text updates every Tuesday and Thursday!"

"I was very pleased with the regular updates by text, and the periodic voice to voice phone calls, ..." Read more

"Perfect communication"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent in all respects. Great communication on progress. I went by the Audi dealer when I left ..." Read more

"Updated me daily. I would recommend to everyone. Friendly, polite, and I always enjoyed seeing them. ..." Read more

"Start to finish it was EXCELLENT! Couldnt be happier that the team managed to finish much faster ..." Read more

"Excellent work, and excellent communication and customer service. I felt i could trust you in ..." Read more

"... craftsmanship before, but Caliber in Apex surprised me. Their communications and attention to detail makes them my go-to for repairs in the future." Read more

"Absolutely pleased with all aspects. Perfect repairs, on time and I was kept informed on an almost daily basis. Thank you!"

"They completed the job two days earlier than expected. Cant beat that."

"It was ready early!"

"Completed early."

"Almost a week early"

"Incredibly good communication"

"The timeline that they used to inform me of the process is perfect. Do not change anything they cant ..." Read more

"Did a fantastic job sending text updates every Tuesday and Thursday!"

"I was very pleased with the regular updates by text, and the periodic voice to voice phone calls, ..." Read more

"Perfect communication"

Darryl (Audi owner) reviewed 7/31/26

Thank you for the seamless experience, excellent communication and fast work!

Julie E (Mazda owner) reviewed 7/30/26

Very happy with customer service, communication and the way my car looked when it was complete.

Larry (Chrysler owner) reviewed 7/30/26

Everyone at Caliber Collision was very professional and friendly when I brought my van in for repair and even personally assisted me with everything. They did superior work on my vehicle needs too! That is incredible and I thank you so much 🙏

Benjamin (Honda owner) reviewed 7/30/26

Rob (Audi owner) reviewed 7/30/26

Shari (Lexus owner) reviewed 7/30/26

Great customer service , great communication

Loved dealing with Whitney and Carson

Kweku (Toyota owner) reviewed 7/30/26

Travis did an excellent job handling my 2024 Toyota Highlander. It was a complex repair and he handled it with professionalism and grace.

Peter (Subaru owner) reviewed 7/29/26

Debra (Infiniti owner) reviewed 7/28/26

Scott (Ford owner) reviewed 7/27/26

Bryan (Infiniti owner) reviewed 7/27/26

Jeff was awesome and everyone was very professional. Work completed early.

James (Ford owner) reviewed 7/27/26

Very competent, concerned, pleasant service.

Can't think of why not

Excellent service

Excellent

Trisha (Toyota owner) reviewed 7/27/26

Car looks great. Communication was excellent. Would definitely recommend to others.

Lokesh (BMW owner) reviewed 7/27/26

The quality of the work is good. The time taken to get it ready was long.

Gretchen (Subaru owner) reviewed 7/27/26

Shalonda (Acura owner) reviewed 7/27/26

Travis was fantastic from beginning to end. He assured me that my car was in good hands and he was right. He kept me updated every step of the way and that was very reassuring. I was also grateful to the team for getting my car fixed ahead of schedule.

Caliber Collision did a fantastic job with my repairs.

Travis took great care of me every step of the way with my repair.

Aleem (Toyota owner) reviewed 7/27/26

Travis was awesome!

Diane (Ford owner) reviewed 7/27/26

Bunnie (Chevrolet owner) reviewed 7/24/26

Everyone was very friendly and professional

Eric (Ford owner) reviewed 7/23/26

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view more shops in: Apex | 27523

Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Apex

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Apex

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,978)

4,950 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean