Caliber - Cary - Crossroads
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 0.0/5.0 -
My vehicle is currently going a third repair at a Chrysler Dealership due to the failed repair and misdiagnosis of my vehicle preformed by Caliber Collision.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Misdiagnosed my vehicle, failed to repair it twice and handed me back an unsafe vehicle stating they couldn’t fix it. All while still taking my $1000 deductible payment!
Customer Service - 0.5/5.0 -
I had to call multiple times in order to receive an update on my vehicle.
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the excellent work putting the car back together and painting.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You have done a professional work for me ! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Generally work quality was good
Customer Service - 4.5/5.0 -
The service was excellent
My Experience - 5.0/5.0 -
The repair was handled wonderfully and I particularly appreciate Kristin’s care and communication. I hope I never have to have body work done again but I’d trust Kristin to watch out for me any time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They made sure my car was all good before pick up, and they checked that I was satisfied as well
Repair Quality - 5.0/5.0 -
They did an amazing job! They Finished my repair ahead of estimated time which was very convenient and made my experience easier.
Customer Service - 5.0/5.0 -
They did an amazing job! They made sure everything was understood and updated me throughout the whole process of what they were doing.
Returned Clean
My Experience - 5.0/5.0 -
Customer service was amazing from the front desk all the way to my contact Kristin. They answered all my questions & keep me up to date on the repair in a very polite & professional way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a wonderful experience with Caliber Collision. All the staff were friendly and Taylor was detailed in the updates of my vehicles repair. My car looks better than I had hoped and more. Thank you!
Likely to Recommend - 5.0/5.0 -
Would 10/10 recommend, service was great and speedy too.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and quick repairs. Thank you.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
No comments
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without hesitation, I would rate Caliber Collision a 10 out of 10 and highly recommend them to anyone in need of collision repairs. From the first day to the moment I picked up my vehicle, the entire team delivered outstanding customer service, exceptional communication, and first-class workmanship. My service advisor was amazing and made the entire process easy and stress-free by keeping me informed every step of the way. The staff was friendly, professional, and truly cared about my satisfaction. My vehicle was repaired perfectly, and the quality exceeded my expectations. Caliber Collision has earned my trust, my business for life, and my highest recommendation to my friends, family, and colleagues. Thank you for providing such an outstanding experience! ⭐⭐⭐⭐⭐
Repair Quality - 5.0/5.0 -
⭐⭐⭐⭐⭐ Outstanding Customer Service! My experience with Caliber Collision exceeded every expectation. From the moment I walked through the door, the entire staff made me feel welcome. Everyone was friendly, courteous, professional, and genuinely cared about making sure I had an excellent experience. My service advisor was exceptional, keeping me informed throughout the entire repair process and ensuring all of my questions and concerns were addressed promptly. The quality of the repairs was outstanding, and my vehicle looks like new. It is clear that this team takes pride in their workmanship and customer service. I truly appreciate the dedication, honesty, and professionalism shown by everyone at Caliber Collision. They have earned a customer for life, and I will gladly recommend them to my friends, family, and colleagues. Thank you for making what could have been a stressful experience so easy and enjoyable!
Customer Service - 5.0/5.0 -
The customer service at Caliber Collision was second to none. Every team member was friendly, welcoming, professional, and treated me with genuine care and respect. My service advisor was outstanding, keeping me updated throughout the entire repair process and making sure all of my questions were answered. They made what could have been a stressful situation completely worry-free. The entire team exceeded my expectations, and I truly appreciate their dedication to excellent customer service. They have earned a customer for life, and I will gladly recommend Caliber Collision to all of my friends, family, and colleagues. Thank you for an exceptional experience! ⭐⭐⭐⭐⭐
My Experience - 5.0/5.0 -
Kristin was terrific! She was extremely professional and set my expectations on when the work would be completed. She kept me updated on the progress of the repair. The job was completed on time and I was extremely please with the results. It was a real pleasure working with Kristin. I would highly recommend Caliber Collison for any repair work resulting from an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Paint match was spot on, and the communication was excellent. The office environment was cozy, thoughtful and pleasantly friendly staff team. This great work must keep up, thank you Kristin Pace for alleviating my worries.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kevin at the Piney Plains Rd location in Cary, NC did a great job.