Caliber - Fuquay Varina

4.9 (7,997reviews)
98%
3010 N Main St,  Fuquay-Varina,  NC  27526
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Reviews (7,997)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. The team receives high marks for proactive communication, particularly the text message update system that kept customers informed at every stage of the repair process. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming and professional atmosphere, combined with thorough attention to detail including vehicle cleaning upon return, contributed to an overwhelmingly positive experience. A few customers noted minor areas for improvement, such as more accurate completion date estimates, occasional parts delays, and isolated quality concerns, all of which were shared directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... repairs that were done on my vehicle were excellent. No visible signs that the car was ever damaged. I would highly recommend Caliber Collision if you ..." Read more
"I was very impressed with the professional courtesy of the entire team. I would definitely recommend Caliber Collision to ..." Read more
"Outstanding repair work and exceptional communication and customer service!"
"Our car was done early and done well. There were no issues and we were informed every step ..." Read more
"... does not look or feel like it was in an accident. They finished the repair two weeks early." Read more
"... quickly and CC was understanding and accommodating. They completed the work quickly and perfectly and kept us closely informed throughout the process. Everyone there was helpful ..." Read more
"... the repairs and received updates almost daily. And the work was completed earlier than the expected time!" Read more
"The communication of the status of the repair was much appreciated, every step of the way. I felt this was very important. Caliber ..." Read more
"... straightforward and stress-free. I really appreciated the constant communication and regular updates on my car throughout the repair. Everyone was professional, and the lady who assisted ..." Read more
"I was impressed with the continuous updates from the technician who worked on my car and the communication he provided"
"The communication was great. They informed me what was happening every step of the way. The office staff are very helpful and very friendly. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the open communication and weekly updates via text message. Truck seems to look good. I’ll be driving in the next few days to see if everything is back to normal. Thank you.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The car looks great, very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Our four runner looks great and we really appreciate the level of detail of getting it done right!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A very efficient process with State Farm insurance. We appreciate the simplicity.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Mr Phillip was an amazing Technician. He explained repairs and took very god care of my Truck. I appreciate his attention to details… Ms Mia was there as well with her notifications on what I needed to do to get the authorizations. Finally the receptionist Mrs Lisa she was always pleasant to speak to and you guys really should get her swamp potato recipe. It was delicious!!!

My Experience

Keep it up with the great work!

My Experience

Likely to Recommend

It was more extensive work than our insurance initially approved.

Repair Quality

Customer Service

They kept us updated via text as to the status on a regular basis.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We rely on caliber for all our me damage repairs!

Likely to Recommend

Repair Quality

The constant updates help to make a stressful situation a lot less stressful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes I am very pleased with the repairs and customer service.Also the manager Phillip was very helpful and on point and explained the repairs through the process beginning to the end. Yes I be coming back if I need repairs.

My Experience

My Experience

I were very pleased with the work they did To my vehicle it looks like the day I purchased it, Matt took good care of it. Thank You

Likely to Recommend

Repair Quality

They did a fabulous job on the repair It looks just like the day it were Purchase Thank You Matt

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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