Caliber - Raleigh - Oak Forest Dr

4.9 (2,278reviews)

97%

(919) 872-7710

5412 Oak Forest Dr, Raleigh, NC 27616

97%

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5412 Oak Forest Dr
Raleigh, NC 27616

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About Caliber - Raleigh - Oak Forest Dr

See Photos

5412 Oak Forest Dr
Raleigh, NC 27616

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,278)

Sort By:
Newest
Rating

1,888 Customers Rated

5 Stars

72.6% Complete

(1653)
4 Stars

6.7% Complete

(152)
3 Stars

1.7% Complete

(38)
2 Stars

0.3% Complete

(7)
1 Star

0.5% Complete

(11)
< 1 Star

1.2% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout theme, with numerous customers noting their vehicles looked brand new upon return, often exceeding expectations. Timeliness was frequently commended, with many repairs completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were widely appreciated, including assistance with rental car coordination and insurance navigation. A small number of customers noted areas for improvement directly from their experiences, including inconsistent communication on completion date changes, occasional delays without proactive updates, and isolated quality concerns such as misaligned parts or missing items. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop, with many indicating they would return for future repairs.

Select to learn more

Service Quality
Communication

"... been a stressful situation as smooth as possible. The repair work was done beautifully, and Im very pleased with the results. I truly appreciate the great customer ..." Read more

"Wrong parts ordered, delays without communication, not all components were reinstalled after disassembly, ..." Read more

"... with everything that went into the finished product, from my first phone call to final payment, excellent teamwork." Read more

"Expertly done, from pre-evaluation to repair completion to pick-up! Communication was clear and efficient."

"The repair is absolutely flawless."

"Communication skills was on point. They texted me from start to finish. They let me how things was going and if my pick date had changed ..." Read more

"... repair, but it took a very long time and I thought the communication wasnt great" Read more

"professional, courteous and prompt. provided updated information regarding the repairs on a regular basis"

"... kept my car until they could actually work on it. I also had to call almost every time to get an actual update and only one person seemed to be able to give it." Read more

"I received continuous updates through text messaging throughout the process."

Service Quality
Communication

Service Quality
Communication

"... been a stressful situation as smooth as possible. The repair work was done beautifully, and Im very pleased with the results. I truly appreciate the great customer ..." Read more

"Wrong parts ordered, delays without communication, not all components were reinstalled after disassembly, ..." Read more

"... with everything that went into the finished product, from my first phone call to final payment, excellent teamwork." Read more

"Expertly done, from pre-evaluation to repair completion to pick-up! Communication was clear and efficient."

"The repair is absolutely flawless."

"Communication skills was on point. They texted me from start to finish. They let me how things was going and if my pick date had changed ..." Read more

"... repair, but it took a very long time and I thought the communication wasnt great" Read more

"professional, courteous and prompt. provided updated information regarding the repairs on a regular basis"

"... kept my car until they could actually work on it. I also had to call almost every time to get an actual update and only one person seemed to be able to give it." Read more

"I received continuous updates through text messaging throughout the process."

Kimberly (Kia owner) reviewed 9/22/26

Everything looked good inside and outside of the car. They even cleaned my car out and organized everything. All of the staff were very nice and friendly as well!

Pamela (Lexus owner) reviewed 9/21/26

Very courteous and professional service. I would recommend this location.

Yes, I would recommend this location.

The repair was definitely done as expected.

They are courteous, friendly, accommodating and very professional.

Rola (Honda owner) reviewed 9/21/26

Thank you for being so nice and easy to work with. Good job!!

Karen (Kia owner) reviewed 9/21/26

Had it done and I was able to pick it up quickly.

People were so helpful.

David (Lexus owner) reviewed 9/21/26

Great customer services and workmanship. The only thing is that the difference in the estimated cost vs the final bill. It was over 50%.

Bernetta (Jeep owner) reviewed 9/20/26

Quick turnaround on repairs. Great job

Caitlyn (Kia owner) reviewed 9/18/26

Looks brand new! Just like it did when I drive it off the lot!

Todd (Ford owner) reviewed 9/18/26

The car looked great. Thanks for all of the hard work and constant communication throughout.

Brian (Buick owner) reviewed 9/14/26

Great experience! Chris Strickland & Susan were awesome! So easy to work with. I will definitely use them again if needed.

Heidi (Honda owner) reviewed 9/14/26

Very friendly people!

Caroline (Honda owner) reviewed 9/14/26

Great communication and help from front desk staff

Michele (Hyundai owner) reviewed 9/14/26

They returned my car to me with all repairs completed. The craftsmanship was perfect, my vehicle looked new, and the interior clean was also fantastic.

They kept me up to date during every step of the process

Annette (Mitsubishi owner) reviewed 9/14/26

My car looks brand new

They kept in contact with me and gave me updates

Camilla (Mini owner) reviewed 9/13/26

Charles (Toyota owner) reviewed 9/11/26

Robert (Honda owner) reviewed 9/11/26

George (Volvo owner) reviewed 9/11/26

Patrick (Volkswagen owner) reviewed 9/11/26

Very smooth process from start to finish.

Laura (Lexus owner) reviewed 9/10/26

Lawrence (Toyota owner) reviewed 9/7/26

Very honest

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Raleigh - Oak Forest Dr

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Raleigh - Oak Forest Dr

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,278)

1,888 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?