Carolinas Collision Centers Capital Ford Raleigh

4.9 (4,733reviews)
98%
4900 Capital Blvd,  Raleigh,  NC  27616
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Shop AssistantSparkles

In operation 41 years.

At Carolinas Collision Centers, your complete satisfaction comes first. We have years of experience working on all makes and models to ensure that no matter what happens, your car looks exactly the same as it did beforeā€”in its original pre-accident condition. At our locations, you can be confident that your vehicle is being taken care of since we use state-of-the-art equipment to accurately estimate your vehicle's needs and perform necessary repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 6:30 am - 5:00 pm
Tue 6:30 am - 5:00 pm
Wed 6:30 am - 5:00 pm
Thu 6:30 am - 5:00 pm
Fri 6:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (4,733)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The paint matching, bodywork, and overall craftsmanship received high marks across numerous reviews. Communication was a standout strength, with customers appreciating frequent text and call updates throughout the repair process. Many highlighted the friendly, professional, and caring nature of the staff. Timeliness was another strong point, as a large number of customers received their vehicles ahead of the estimated completion date. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, some instances where paint quality needed rework, and a handful of cases where vehicle cleanliness upon return could have been better. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Im very satisfied with the work done on my car. My bumper was repaired perfectly and the car looks brand new ā€” very impressive! The turnaround time was quick, ..." Read more
"... to follow along with the process. Once completed, the repairs exceeded expectations. Best service I have received in the automotive industry." Read more
"... the insurance company on estimate discrepancies. The finished work was excellent as usual. This is the third time I have used Carolina Collision." Read more
"... it at the body shop. The Team did an amazing job. No one could ever make out that there was damage to the back of the car. Thank You everyone!" Read more
"Excellent service, perfect repair, friendly, professional, compassionate, efficient, and competent."
"Awesome job and finished quicker than promised. Hope I don't have to, but I'd definitely take my F150 straight to Carolina ..." Read more
"Very professional. Finished work before the estimated time. Very happy with the service."
"Exceptional service. Cant express the gratitude for the prompt, timely and professional response and service. Cant be more satisfied with the results. Highly recommended!!!! ..." Read more
"... professional. They guided us through the process with ease. The work was completed earlier than expected and it looks fantastic! Like new! And it drives so well, too. ..." Read more
"Speedy and professional. Got the work done quick, and flexible with drop off and pick up."
"... completed quickly. The thing that struck me most was the communication about the status of the car. I liked getting the text messages concerning the car. Additionally, ..." Read more
"... is such a professional, helpful, friendly staff. Their communication was first rate and they let you know what was happening at all times. And my car has never ..." Read more
"... initially took the car in the back to be repaired, to the text messages that kept us in the loop, to the front-line staff who assisted us upon picking our vehicle up ..." Read more
"... i commend your excellent level of communication. I particularly appreciated the updates during the repair process. The work done on my car was excellent. Thanks ..." Read more
"My truck looks new. Great communication and status updates. Highly recommend!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car was left with a dead battery and an empty gas tank. There was also no response when I asked for a quote for additional work.

Customer Service

see previous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff is super nice and helpful. Love getting the updates on the completion date of my car. Last but not least, they did a great job on my car!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tiffany and team did a phenomenal job with their communication to me coupled with the repairs itself

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair itself was great, however, after we dripped off the vehicle we were told needed parts were on back order. So our specialized truck that worked perfectly fine with or without the body repair sat at the shop for two months.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you for making this experience easy and seamless. The repairs were outstanding and you would never know that it had been in a hit and run accident. Your customer service and technicians did an awesome job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Good

Repair Quality

Good

Customer Service

Good

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the promptness in getting us scheduled and the communication throughout. The office folks were great to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very friendly and professional from the time I dropped my car off and from the time I picked it up. It was an excellent experience. Thanks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had a great experience and car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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