Caliber - Raleigh - Paragon

4.8 (4,628reviews)

97%

(919) 878-9510

3110 Capital Blvd, Raleigh, NC 27604

97%

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3110 Capital Blvd
Raleigh, NC 27604

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About Caliber - Raleigh - Paragon

See Photos

3110 Capital Blvd
Raleigh, NC 27604

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Audi

Ford

I-Car

Jaguar

Land Rover

Call

Website

Reviews (4,628)

Sort By:
Newest
Rating

3,892 Customers Rated

5 Stars

72.3% Complete

(3345)
4 Stars

6.9% Complete

(321)
3 Stars

1.7% Complete

(78)
2 Stars

1.2% Complete

(54)
1 Star

0.5% Complete

(25)
< 1 Star

1.5% Complete

(69)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before. The team received high marks for proactive and transparent communication, including regular text updates that kept customers informed at every stage of the repair process. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently highlighted. A small number of customers noted areas for improvement, including delays in communication about timeline changes, occasional cleanliness concerns upon vehicle return, and in isolated cases, unexpected issues discovered after pickup - all points raised directly by customers in their feedback.

Select to learn more

Service Quality
Communication

"Caliber collision has gone above and beyond with my repair. They have met every expectation with quality and integrity. Their staff and technicians ..." Read more

"... service- professional, knowledgeable and responsive. Outstanding body work - high quality, timely updates and reasonable turnaround time. Very pleased. Highly recommend." Read more

"My last name is Rousseau, not Russo. The car has MANY scratches on the passenger bumper and side that were NOT there when the car was dropped off. ..." Read more

"I really appreciated the constant communication and updates about the repair process done by caliber."

"I most appreciated the frequent text messages that kept me informed of the progress of repairs. Next I appreciated the positive, helpful attitude ..." Read more

"The communication was amazing! They told me which days they typically give updates and they stuck to it. I was very pleased with the customer service from ..." Read more

"No information. No updates. No accountability."

"... but my issue isn't that it took longer, it's that nobody was proactive in letting me know it was taking longer. I had to call and check in periodically to find ..." Read more

Service Quality
Communication

Service Quality
Communication

"Caliber collision has gone above and beyond with my repair. They have met every expectation with quality and integrity. Their staff and technicians ..." Read more

"... service- professional, knowledgeable and responsive. Outstanding body work - high quality, timely updates and reasonable turnaround time. Very pleased. Highly recommend." Read more

"My last name is Rousseau, not Russo. The car has MANY scratches on the passenger bumper and side that were NOT there when the car was dropped off. ..." Read more

"I really appreciated the constant communication and updates about the repair process done by caliber."

"I most appreciated the frequent text messages that kept me informed of the progress of repairs. Next I appreciated the positive, helpful attitude ..." Read more

"The communication was amazing! They told me which days they typically give updates and they stuck to it. I was very pleased with the customer service from ..." Read more

"No information. No updates. No accountability."

"... but my issue isn't that it took longer, it's that nobody was proactive in letting me know it was taking longer. I had to call and check in periodically to find ..." Read more

Manny (Hyundai owner) reviewed 9/22/26

Great job. You can't even tell that it was ever involved in an accident.

Byron (Audi owner) reviewed 9/21/26

Bret (Honda owner) reviewed 9/21/26

Caliber Collision did a great job on my car, communicated well, and made the whole process so easy! Thanks!

Rebecca (Toyota owner) reviewed 9/21/26

Donald (Jaguar owner) reviewed 9/18/26

My vehicle look brand new. I really appreciate the work yall did.

Franco (Nissan owner) reviewed 9/18/26

Jeffrey (Mercedes-Benz owner) reviewed 9/16/26

Need to use another rental car place/ The enterprise car was filthy - Not y’all’s fault - but can control that vendor.

Danielle (Ford owner) reviewed 9/15/26

You guys are fantastic! Thank you for all you do

Rebecca (Land Rover owner) reviewed 9/14/26

Kevin (Audi owner) reviewed 9/14/26

Henry (Toyota owner) reviewed 9/10/26

Great job and kept us up to date on work

Agnes (Lexus owner) reviewed 9/10/26

Michael (Jeep owner) reviewed 9/10/26

Thank you

Robyn (Audi owner) reviewed 9/10/26

Susana (Subaru owner) reviewed 9/7/26

Great experience with the staff, from the front desk to the Lead team of the body repair dept. Polite & friendly employees, commendable. I just have a question concerning my right dash board where the amount of gasoline remaining, & miles calculated used to be shown in dash board is no longer on display. Is there a way it can be placed back? .Will be waiting for a response on this, please. Great job in repair replacement of the front bumper. Looks great!9 Thank you! Congratulations to Emily’s giving birth to her first born child!

Melda (Porsche owner) reviewed 9/7/26

Amanda (Toyota owner) reviewed 9/7/26

James (Volvo owner) reviewed 9/6/26

Very pleased with the repair. Appreciated the regular and consistent communication and updates about where my vehicle was in the process. The staff was thorough and professional.

Travis (Audi owner) reviewed 9/3/26

Randy (Audi owner) reviewed 9/3/26

Thanks to the team. Your communications and service was excellent. Making a tough situation very manageable. Thank you

Great work. And great comminications.

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Raleigh - Paragon

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Raleigh - Paragon

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,628)

3,892 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -