Caliber - Garner North

4.9 (159reviews)
100%
3701 Conquest Drive,  Garner,  NC  27529

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (159)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than expected. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The welcoming and professional front desk experience was widely appreciated, and the complimentary interior and exterior cleaning of vehicles upon return was a recurring pleasant surprise. A few customers noted minor delays due to parts availability or insurance, though they appreciated being proactively informed. One customer mentioned an incomplete repair on a side panel. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop.
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"... with the Caliber Collision team has been seamless. They are highly professional individuals that excel in their field. They were able to fix up a couple of our vehicles ..." Read more
"... you couldn't even tell there was damage previously. The body work was extraordinary and the paint job was perfect! They took materials of a lower quality, ordered by ..." Read more
"... bridge and shattered my sunroof. From start to finish, the experience was exceptional. The team at Caliber Collision was incredibly professional and attentive. They took ..." Read more
"... professionalism when I first walked into the door. There are knowledge, expertise, and talents went far beyond my expectations. everything we asked for was perfectly done and we ..." Read more
"My vehicle was ready before the estimated date."
"It was repaired quickly!About 5 days earlier than expected."
"My vehicle was done early"
"No however the parts took longer to get and the team acted fast on informing me of the time shift and continued to give updates."
"See previous comment. I never had to reach out for an update. I was always informed on status proactively. Can say enough positive things ..." Read more
"The customer service was superb. Notifications were sent on each step for the repairs from start to finish."
"Hey the team was always fast on answering any questions and calling back if asked."
"Very good! Only frustration was a little telephone tag early on."

My Experience

did an awesome job communicating and the quality is perfect!

My Experience

Everyone involved was extremely helpful and kind. Kept me updated throughout the process. My car looks amazing

My Experience

My Experience

They kept me informed about my vehicle without me having to call. They did a great job on the work. They were honest about things I inquired about. They are personable and kind. They completed the work much quicker than expected. They are convenient in regards to having to rent a car as far as having it setup and allowing you to drop it off at there shop and not having to go back to the rental place. Caliber had always done my collision repairs and will continue.

My Experience

Excellent service!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Professional and timely.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I want to give a very heartfelt thank you to Caliber Collision and their entire team for taking such great care of me and my truck. From start to finish, everyone was professional, kind, helpful, and genuinely caring. They did an amazing job with the repairs, and my truck looks great! I truly appreciate the time, effort, and attention to detail that went into getting everything back to looking like new. Thank you to the entire Caliber Collision team for making what could have been a stressful experience so much easier. Your hard work and excellent customer service did not go unnoticed. I’m truly grateful for everything you did and would absolutely recommend your team to anyone needing collision repairs. Thank you again for taking such great care of me and my truck! You all are truly appreciated! ❤️

Likely to Recommend

Repair Quality

Excellent service.

Customer Service

Great!

Returned Clean

My Experience

Got my car back quicker then I anticipated, Caliber did a great job on my vehicle

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Has done several jobs on my 2016 Buick Enclave Superb workmanship ⭐️ 5stars Would recommend anyone to get car repairs there Team staff is Very Friendly, Tom , the General Manager….Awesome, you too Audrey 😊Thank you ya’ll very much keep up the great work!

My Experience

Having a chuck of paint missing off the hood as a result of pressure washing, wasn't the ideal look for the fresh fix of the front end. I appreciate knocking 100 off the deductable. But now I need to get that spot fixed. There was a 'recalls mentioned for hyundai hoods and bad paint. Ill need to research that. But the hood pai t damage isnt how I expected the pick up to go. And I had to get somewhere this morning, so I really didnt feel like I had time to decline the offer of 100 off and take it as is. But we'll see. Either way, wasn't expecting to need to get more work done when I picked it up. Otherwise the repairs themselves look great. Stellar work. Just a hiccup. Thank you for hearing me.

My Experience

My experience with caliber was awesome from start to finish! Justin went above and beyond with my repair. My car looks nice and pretty without one scratch! Communication through all was nice to have. I got updates almost daily on the process. I will definitely go back if I needed in the future!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They were amazing!! Rachel had everything ready for me when I went in and Justin and the team explained every step of the process. The car looks so good as well! 10 star business!

Likely to Recommend

Repair Quality

Can’t say enough good things about Justin and the team over at Caliber!! The car looks amazing and the process was so seamless from start to finish. Would highly recommend to anyone who needs their services!!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great Service!

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Very courteous, professional and informative

Likely to Recommend

Repair Quality

Customer Service

Returned Clean