Coat's Garage and Body Shop

4.9 (3,982reviews)
100%
1300 S. Saunders Street,  Raleigh,  NC  27603

In operation 54 years.

Coats Auto Body & Paint has been a family owned and operated business proudly serving North Carolina since 1974. We have two locations to better serve our customers, our original location in Raleigh and our newest location in Garner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,982)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many noting that their vehicles looked brand new after repairs. The communication throughout the repair process stands out as a major highlight, with frequent text and phone updates keeping customers well-informed at every stage. Timeliness is generally well-regarded, and where delays occurred due to parts or insurance, customers appreciated being proactively notified. The friendly, courteous, and professional staff atmosphere is frequently commended, as is the added touch of vehicles being cleaned inside and out upon return. A few customers noted areas for improvement, including more accurate completion timelines and greater proactivity in communicating delays, as mentioned directly in their feedback.
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"... communication throughout the repair process, to the superior quality of repairs. This will always be my shop of choice." Read more
"Repairs were great. My vehicle looks like it was before the accident. The communication and professionalism throughout ..." Read more
"... a great job repairing my 2022 Chevrolet Equinox!! They are always professional and courteous!! I will always bring my vehicles to them!!!" Read more
"My car looks brand new, I am very happy with the services I received"
"Coats is the best! Top quality work. Friendly staff. My car looks brand new! You all knock it out of the park every time!"
"Besides the excellent work done on my car, the communication on the status of the repairs as the work progressed far exceeded my expectations! I have never ..." Read more
"... by the time I needed it, however, and the shop was impeccable with communication along the way." Read more
"... experience with Coats Garage. From start to finish, they kept me updated on the progress of my repair, which I really appreciated. The work was completed ..." Read more
"Communication about delays were impeccable!"
"... extensive. Over three weeks. They handled everything. Communication kept my mind at ease and kepted me informed of progress. Thk you ..to all at Coats" Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very happy with the result and very happy with the. Service. I highly recommend Coats.

My Experience

Very satisfied with my experience at Coats. They are great at communicating the project’s status. The resulting paint job made me wish I had done it earlier. Highly recommend

My Experience

Very satisfied with work done. Thanks for the updates while you were in process. Car looks great.

Likely to Recommend

Ok fixed scratch

Repair Quality

Great but puzzled about scratch on front. Tiny but questionable.

Customer Service

Handled professionally keeping me updated on progress

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Repair Quality

Great communication and service

Customer Service

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Repair Quality

There is a short in my car and sometimes it work and other times I'm without use of that feature. I didn't have this problem before the accident. Yet, the bodywork of the car is on point. That's why I came to you for your fantastic service.

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

I have used Coats more than once. They are respectful and kind. I think they are honest, the place is clean and doesn’t smell like repair shop. They are very communicative

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Repair Quality

I filled out a google survey. Love you guys

Customer Service

Pleasant and clear communication

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

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Did a great job

Repair Quality

I would recommend others to come to your shop

Customer Service

My Experience

The job was done well and quicker than I expected!

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Repair Quality

Leilani and Chris were wonderful to deal with. I totally trusted them and they lived up to my expectations. I really liked that Chris kept me informed throughout the process. And Leilani's knowledge and experience gave me a better understanding of all that is involved.

Customer Service

Service is excellent!!!

Returned Clean

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Repair Quality

Fantastic service and communication! My truck looks brand new!

Customer Service

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Repair Quality

Nice job and I loved that they washed and vacuumed the truck!

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Returned Clean

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Repair Quality

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My Experience

It took a little longer but the work was high quality and the communication was good. Friendly staff. Would use again!

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Returned Clean

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