Caliber - Raleigh - Yonkers Rd

4.9 (3,248reviews)
99%
3300 Yonkers Rd,  Raleigh,  NC  27604
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
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Reviews (3,248)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team earned high marks for proactive and transparent communication, with regular text and phone updates keeping customers informed at every stage. Timeliness was a standout strength, as many vehicles were completed ahead of schedule, which customers greatly appreciated. The friendly, professional, and compassionate atmosphere was repeatedly highlighted, along with thoughtful extras such as returning vehicles cleaned and detailed. A small number of customers noted areas for improvement, including more informative status updates, ensuring all reported damages are addressed, and thorough vehicle testing prior to return. Overall, the overwhelming majority of customers expressed strong satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Caliber Collision does an excellent job both in quality of work and customer service! I would highly recommend this location!"
"... that the estimate by $1,000. Wow! With much scrutiny couldnt tell where it was repaired! So pleased with everything!!!😁" Read more
"The truck looked better after repairs than it did the day I bought it, honest to God."
"... Caliber Collision provided great customer service. My vehicle was in amazing condition once I received it back from undergoing repair. The staff even washed and ..." Read more
"... communication was clear, the service was efficient, and the quality of care exceeded my expectations. I would highly recommend this location to others." Read more
"Vehicle repaired a week before original completion date. Customer updated on each stage of the repair process ..." Read more
"Vehicle was ready almost 2 weeks early. Couldn't be happier"
"... new. Could not recommend this place more. Plus the repair time was half as long as expected. Thank you all for a pain-free experience!" Read more
"... received my vehicle, my car looked brand new. The attention to detail and workmanship truly exceeded my expectations. I highly recommend Caliber Collision to anyone in ..." Read more
"May have been rushed a little and issues werent handled"
"Great communication. They kept me informed every step of the way."
"... the best location. Everyone was super friendly and communication was perfect. Thankful for such a smooth process with them." Read more
"Loved the communication throughout the repair and everyone there. Great repair and attention to ..." Read more
"Communication on what was being done was excellent. They even above and beyond with the work. The time ..." Read more
"Update on the repair process should be more informative"

My Experience

Everyone was great from the receptionist, to the quick in and out process, to the technicians that worked on my vehicle. Very nice team

My Experience

Good communication, repair was completed quicker than anticipated— very pleased with the service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alan really did an amazing job on my car it’s look new to me again thank you for your help and also thanks to Rachel as well

Likely to Recommend

If you have a problem with your I don’t which but I will definitely recommend caliber collision to my friends and family

Repair Quality

Alan did a great job on my car like the work

Customer Service

I was getting feedback on every step

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks good.

Customer Service

Looks good.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Yonker's road location and Mr Rudolph service advisor were absolute fantastic. They were able to repair the vehicle after a deer collision and addressed the issues on the vehicle. They cared about getting it back together. Extremely thankful for how amazing of a job the technicians at this location did! Thank you!!!

Likely to Recommend

Repair Quality

Visiting the shop again and had the service advisor Mr Alan. He was the gentlemen from the shop that helped me prior and was once again amazing to work with. The technicians were great at repairing the vehicle back to specifications. Thank you again!!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Oh yeah. Looking forward to my next accident.

Repair Quality

Car looks great! Everything works, and the repaired area looks brand new.

Customer Service

Very friendly people and good customer service all around. Alan was awesome - knowledgeable, easy to talk to, answered all my questions, and even gave me a ride home.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work that was done was excellent.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job! I am satisfied with the completed work. Thank you

Likely to Recommend

Would highly recommend the shop to friends and family

Repair Quality

Awesome service on my vehicle and Awesome customer service. My vehicle was fixed in a timely manner. Would definitely come again and refer to others.

Customer Service

Awesome experience

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Alan was my contact, he was very professional and responsive. My car was in and out in no time and looked amazing. They did a great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication! The team was so kind and helpful!

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alan, Rachel, and Sonny are the A-team!!! Great professional, courteous, knowledgeable, and speedy with the repairs! 10 out 10 stars! I highly recommend this team and location!

Likely to Recommend

Definitely will recommend!

Repair Quality

Amazing team at this location!!!! Alan, Rachel, Sonny and all the rest!!!!

Customer Service

Rachel rocks!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber was great to work with. They keep me informed the entire time. The truck looks great. Thanks to the staff!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service great experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

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