Caliber - Raleigh - Yonkers Rd

4.9 (3,299reviews)
99%
3300 Yonkers Rd,  Raleigh,  NC  27604

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (3,299)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent and proactive updates keeping them informed throughout the repair process. The quality of repairs was repeatedly highlighted, with many noting their vehicles looked brand new upon return. Timeliness was a strong point, as numerous customers received their vehicles ahead of the promised completion date. Staff professionalism, friendliness, and attentiveness were widely appreciated. A few customers noted areas for improvement directly in their feedback, including requests for more informative updates, minor workmanship touch-ups, and isolated concerns about professionalism from specific interactions.
Select to learn more
"... experience having Caliber Collision repair my car. They did a fantastic job. They also did a great job keeping me informed about the progress of the repairs. ..." Read more
"... Collision. The team was attentive, professional, and did an excellent job on my truck. You can really see the quality and care in the work. I would definitely ..." Read more
"Very professional in every way. Courteous and work finished in a very timely manor. Much to my surprise, cheaper that the estimate by $1,000. Wow! With much ..." Read more
"Caliber Collision does an excellent job both in quality of work and customer service! I would highly recommend this location!"
"... received my vehicle, my car looked brand new. The attention to detail and workmanship truly exceeded my expectations. I highly recommend Caliber Collision to anyone in ..." Read more
"Vehicle was ready almost 2 weeks early. Couldn't be happier"
"... about seven days, but I was pleasantly surprised to get my car back in less than 48 hours. The communication was clear, the service was efficient, and the quality ..." Read more
"Vehicle repaired a week before original completion date. Customer updated on each stage of the repair process ..." Read more
"... my car. They did a fantastic job. They also did a great job keeping me informed about the progress of the repairs. Highly recommend." Read more
"... the best location. Everyone was super friendly and communication was perfect. Thankful for such a smooth process with them." Read more
"Great communication. They kept me informed every step of the way."
"The team was very communicative, had great customer service, and incredibly accommodating. They were able to service my car speedily, ..." Read more
"Communication was above and beyond other shops."

My Experience

Al was great and the work on the car came out amazing. Very strong work.

My Experience

Sonny was so helpful and kind with my repair. I really appreciated getting to work with him!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car was repaired super fast and nicely done. Had an extra small problem and it was fixed quickly. Excellent service! Everyone was really nice and professional. Thank you!

My Experience

Alan and his team did a great job! Rachel was very patient every time I spoke to her

My Experience

Alan and the Yonkers Rd. Raleigh, NC team was a great! No issues. Constant updated information. The car was repaired to perfection. The car was clean they even vacuumed my car floors. They helped with the pick up and drop off of the rental which I truly appreciated. Great team Great company.

My Experience

Sunny was the best

My Experience

Alan was an excellent service advisor My car looks great He gets the top score!!!

My Experience

Sonny kept us updated and answered all our questions!

My Experience

Mark did an excellent job of keeping me updated from start to finish.

My Experience

I had brought my car in for my bumper that was dented. Brought it in Wednesday morning got it back by Friday evening. Alan gave me prompt updates as it was being worked on. Looks good as new and they were kind enough to secure my weather strip on my passengers side.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Alan Rudolph delivered excellent customer service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was very appreciative of the one on one customer care that Sonny provided. He was very informative and explained each step clearly. I would definitely recommend this Caliber service for a job well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The updates by text was very helpful. They kept me well informed about the progress of my repairs. The whole process was stress free.

Likely to Recommend

The person is extremely friendly and knowledgeable and they did an excellent job repairing my car.

Repair Quality

I Mark was great about explaining what repairs would be needed and giving me weekly updates on the work being performed on my car.

Customer Service

They were very friendly and thorough explaining the entire process and helping with my car rental.

Likely to Recommend

Repair Quality

Driver side daylight/lowbeam headlight stop working after a week being picked up at Caliber Collision Center.

Customer Service

Greatly satisfied with their repair progression updates on our car.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean