Caliber - Wakefield

4.8 (17,447reviews)
97%
10112 Capital Blvd,  Wake Forest,  NC  27587
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (17,447)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs was widely celebrated, with many noting their vehicles looked brand new upon return, often completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were highlighted across numerous reviews. Several customers appreciated the added touch of having their vehicles cleaned inside and out. A few customers noted areas for improvement directly from their feedback, including occasional paint quality concerns, minor alignment issues, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Caliber Collision.
AI-Generated from reviews written in the last 12 months
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"... team you have at Caliber Collision let me tell you they are at the top of their game. Thank you Team Caliber for everything you have done for me and my car. You ..." Read more
"... communication during this process was top notch. All staff were professional and kind. Repairs look great. I love the lifetime warranty on repairs. I would ..." Read more
"Calibers quality was excellent, with lifetime warranty. We were kept up to date on status throughout the ..." Read more
"I am extremely satisfied with the quality of the repairs performed by Caliber."
"Best truck repair Ive ever had, customer service was the best Ive ever had and employees were so polite and helpful from start to finish. Thank you Caliber ..." Read more
"... would text me regularly to update me. I was advised it would be ready on a certain date and it was completed a week earlier. I would highly recommend this company for your repair ..." Read more
"... kept me updated at every stage of the process and my car was done before the date they told me when I drop it off. Thank you for your service and support." Read more
"... to date on status throughout the repair and it was delivered ahead of schedule. I would strongly recommend for others needing repair services." Read more
"... collision specialist. Excellent communication and my car was ready for pick up in less time than was expected. I highly recommend this Caliber Collision in Wake ..." Read more
"... process with clear and frequent communication. I was very pleased when it was completed ahead of schedule!" Read more
"Your team has demonstrated exceptional proficiency in communication. I extend my sincere gratitude for your unwavering dedication and commitment to ..." Read more
"... earlier than expected. Car was cleaned inside and out. Communication was top notch!!" Read more
"... made and received a reluctant answer. Overall, the repairs ended up being great but the communication could use a little work." Read more
"... front desk to my appointed collision specialist. Excellent communication and my car was ready for pick up in less time than was expected. I highly recommend ..." Read more
"... really appreciate the attention to detail and the clear communication throughout the process. Its not always easy to find a team that takes pride in their work, but ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was given good customer service. I was communicated to regularly regarding getting an update for my car.

My Experience

Tyrone was very professional throughout the whole procees and was very easy to work with in getting my car repaired.

My Experience

My car took longer to repair than expected, but Bryanna kept me up-to-date step-by-step. I really appreciated that.

My Experience

Great service and repairs met expectations.

My Experience

Mike was really helpful

Likely to Recommend

Repair Quality

Customer Service

Mike is the man. He deserves a raise.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good as usual. Thanks.

Customer Service

Nice to work with Zoe.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly & considerate of my time Thank you!

My Experience

Kim was great to work with.

My Experience

Caliber kept me updated every step of the way. Stellar experience and my car looks perfect!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was great by Keaton, he kept me informed about my vehicle. I really appreciate that very much. He texted me pictures of my car, it was great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair process was smooth and I am totally satisfied with the end result. There were a couple of delays outside Caliber’s control (parts availability and shipping errors by the supplier), but my service advisor kept me fully informed with timely updates. Overall, a good experience beginning to end.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The texting daily about the progress of my car and then when I picked it up it was spotless inside! Loved the service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent customer service. Kept me informed through the repairs and had my car ready two days earlier than expected.

Likely to Recommend

Repair Quality

Great customer service. Kept me well informed and had my car back 2 days prior to the stated time it would be back

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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