Caliber - Wakefield

4.8 (17,358reviews)
97%
10112 Capital Blvd,  Wake Forest,  NC  27587

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (17,358)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and proactive information sharing. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is another key positive, with numerous repairs completed ahead of schedule. Additional appreciated touches include thorough vehicle cleaning and detailing upon completion. While most experiences are overwhelmingly positive, some customers noted minor issues requiring return visits for adjustments, and occasional communication gaps during the repair process.
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"Top notch professional from the employees at the front desk to my appointed collision specialist. Excellent ..." Read more
"They did excellent work. They exceeded my expectations."
"Every one was nice and professional"
"... collision specialist. Excellent communication and my car was ready for pick up in less time than was expected. I highly recommend this Caliber Collision ..." Read more
"It was ready before the prediction."
"My vehicle was ready before the promised date."
"It was ready before!"
"About 3 days before the original estimate."
"... front desk to my appointed collision specialist. Excellent communication and my car was ready for pick up in less time than was expected. I highly recommend ..." Read more
"appreciated periodic updates on repair status really appreciate that the car was as clean as it was the ..." Read more
"I was very happy with the communication. I was not expecting to see fish eye in the fender ..." Read more
"100% always kept me informed through text for each step"
"Excellent work, done in a reasonable amount of time. They kept in touch with me through the entire process, which I appreciate."

My Experience

Really great customer service; technician kept me updated; very thorough

My Experience

I would recommend any in everybody to go to caliber they have expertise Sevice they dependable and they are very nice people. They like your family. I appreciate that and good job. Keep the good work out.

Likely to Recommend

Repair Quality

Excellent service and kept me informed through the entire process

Customer Service

Prompt and kept me well informed

Returned Clean

My Experience

Great process, great communications, competitive pricing and excellent workmanship.

My Experience

My Experience

My Experience

Very friendly & professional!

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Repair Quality

Customer Service

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Repair Quality

Very quick but trim was not put completely back on which was not noticed till later on after pick up

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

Love this shop. So efficient and makes sure everything is exactly right. This is the second time I have used this shop for a repair, and I definitely recommend.

My Experience

AMAZING JOB QUICKLY DONE GOOD Commucstion WOULD COME AGAIN

My Experience

Keaton did a great job of setting my expectations upfront and keeping me informed along the way. The car looks great and no signs of the deer incident. Thank you!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

After I had picked up my car, I was in a location not too far away and asked if someone there would be willing to charge my battery (not related to the repair). They were there within ten minutes--above and beyond...

My Experience

Tyrone and Tracy were amazing! Tyrone went above and beyond to work with me when I was dealing with a difficult situation! Would highly recommend and use them again!

My Experience

Everything was great! Never going anywhere else.

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Repair Quality

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Repair Quality

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Repair Quality

The communication during this process was top notch. All staff were professional and kind. Repairs look great. I love the lifetime warranty on repairs. I would recommend to everyone needing body repair.

Customer Service

Likely to Recommend

I will always recommend caliber to everyone!

Repair Quality

My car looks brand new!! I am so happy with how it came out!

Customer Service

Any time I called with questions I was met with kindness and respect and my questions were answered!

Returned Clean

My Experience

Although the extent of the damage to the right front fender of my 2019 Toyota RAV4 was minor and purely cosmetic, the quality of the finished repair greatly exceeded my expectations! The paint & body work are top grade! I would highly recommend Caliber Collision in Wake Forest!

My Experience