Caliber - Wakefield

4.8 (17,536reviews)
97%
10112 Capital Blvd,  Wake Forest,  NC  27587
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (17,536)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding communication, with regular text and phone updates keeping them informed throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, reflecting strong efficiency. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. The friendly, professional, and attentive staff were frequently commended for making stressful situations feel manageable. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps, minor quality control issues such as loose trim or paint imperfections, and some post-repair concerns like sensor malfunctions or parts not properly reinstalled. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend Caliber Collision.
AI-Generated from reviews written in the last 12 months
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"... team you have at Caliber Collision let me tell you they are at the top of their game. Thank you Team Caliber for everything you have done for me and my car. You ..." Read more
"Work was completed more quickly than promised and with superior quality. I am very satisfied with the craftsmanship of the ..." Read more
"... my 2019 Toyota RAV4 was minor and purely cosmetic, the quality of the finished repair greatly exceeded my expectations! The paint & body work are top grade! I would highly ..." Read more
"Calibers quality was excellent, with lifetime warranty. We were kept up to date on status throughout the ..." Read more
"... top notch. All staff were professional and kind. Repairs look great. I love the lifetime warranty on repairs. I would recommend to everyone needing body repair." Read more
"... collision specialist. Excellent communication and my car was ready for pick up in less time than was expected. I highly recommend this Caliber Collision in Wake ..." Read more
"... the process with clear and frequent communication. I was very pleased when it was completed ahead of schedule!" Read more
"... would text me regularly to update me. I was advised it would be ready on a certain date and it was completed a week earlier. I would highly recommend this company for your repair ..." Read more
"... kept me updated at every stage of the process and my car was done before the date they told me when I drop it off. Thank you for your service and support." Read more
"... impressed with Caliber. The employees were professional, my car was finished earlier than quoted, and when I got my car back, it had been washed and ..." Read more
"Caliber, team excels in customer attention , communication which allows their customers to feel part of the process. This culture separates Caliber from other businesses."
"Your team has demonstrated exceptional proficiency in communication. I extend my sincere gratitude for your unwavering dedication and commitment to ..." Read more
"... up front on the anticipated completion date. I was kept up to date throughout the process with clear and frequent communication. I was very pleased when it was completed ahead of ..." Read more
"... being made and received a reluctant answer. Overall, the repairs ended up being great but the communication could use a little work." Read more
"Work on repair was great but communication was the biggest issue"

My Experience

My only concern is the headlight alignment. I shined my lights on my garage door and the right side (passenger) appears to be lower than the left side. Is this this proper alignment? Other than that I have not found any other problems. I want to thank Bryanna for her assistance and up-to-date reports.

My Experience

Great job! Above and beyond.

My Experience

My Experience

The car looks great! I appreciated the text updates and the fact that the original cost estimate was honored. Peimon was very helpful and informative.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

It depends on whether they are using insurance or not. The price for repair was high, so if they are paying themselves, I'd recommend somewhere else.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff were professional and courteous. Car looks good 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people were wonderful.. the job it was done ✅ very well..thank you.

My Experience

Translated from Spanish by Carwise
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My Experience

Son los mejores en reparar carros

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was amazing and my repairs were completed before the expected due date . The work looks greats as well . Thank you Tyler and front desk lady . I’m sorry I forgot your name lol

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bryanna was very communicative and answered my questions that I had the repairs were done as quickly as possible with the insurance delay hopefully I don’t need there services again but if I do or I hear of anyone else that needs their services I would definitely recommend them or go back to them

Likely to Recommend

Repair Quality

Great they always do a great job

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks and feels great!

Customer Service

Sometimes communication was difficult, but in the end they went above and beyond in working with the insurance to my best interest.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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