Caliber - Wake Forest
10225 Capital Blvd,
Wake Forest,
NC
27587
USA
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new and that damage is completely undetectable. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls that keep them informed at every step. Timeliness is generally excellent, with many repairs completed ahead of schedule, though some delays occur due to parts availability or damage during shipping. The front desk staff and service advisors receive particular recognition for their helpfulness and professionalism. While most experiences are highly positive, a few customers noted minor issues with communication gaps or cleanliness upon vehicle return.
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Service Quality
"The quality of the repair exceeded my expectations. Everything was completed professionally, on time, ..."
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"Everything looks as it did when we first purchased the vehicle, and several comments from friends and ..."
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"They were amazing. Friendly and efficient. Kept me informed through the whole process. Very ..."
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"The car looked like new. No one would know it was repaired."
"... easily, and was very efficient in completing my repair. I cant see that I was ever in an accident on my car, so props the the guys here for that!"
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"The repair shop actually completed my vehicle ahead of schedule, which was a great surprise. They clearly ..."
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"Didnt like the initial time estimate but they beat that estimate by 7 days … which match what I felt was more like what I was ..."
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"delighted it was completed before due date"
"My vehicle was ready way earlier than expected"
"parts came in wrong or damaged."
"... fully informed throughout the entire repair process. They provided timely updates, explained what was being done, and made sure I understood the progress every ..."
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"We were very satisfied with the quality of communication throughout the process."
"Customer service was amazing from start to finish. They kept me up to date on all of the progress with texts every few days."
Russell
(Ford owner)
reviewed 7/31/26
My Experience - 4.8/5.0 -
Everyone was very courteous and the job that was done was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Lexus owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Laura
(Mazda owner)
reviewed 7/29/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jennifer
(Honda owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Great communication and work looks good! Like the guarantee on their work. Danielle was awesome.
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Jessie
(Ford owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job and timely as always. The staff was great to deal with
Customer Service - 5.0/5.0
Natalia
(Kia owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Excellent communication from the team. My car was ready ever before it was anticipated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication.
Customer Service - 5.0/5.0
Returned Clean
Steven
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jacob
(Mini owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
A job well done indeed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Garrett
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shalimar
(Honda owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Catherine
(Volkswagen owner)
reviewed 7/23/26
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Sandra
(Chevrolet owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Nicole communicated frequently and answered any questions in a timely manner. My car looks brand new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Amador
(Toyota owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Clara
(Honda owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Great customer service and interaction with Danielle. Very satisfied with body work as well.👍😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Luis
(Audi owner)
reviewed 7/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I am bias :)
Repair Quality - 5.0/5.0 -
I am very satisfied with the quality of the repair, quality work takes time so it is understandable the 20 days it took for the car to be fixed.
Customer Service - 5.0/5.0 -
Very satisfied with the staff and customer service, from the front desk to the service advisor who worked with me. I just wish they had walked through the repair with me to know what was to be done.
Returned Clean
Tracy
(Honda owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Long
(Honda owner)
reviewed 7/21/26
My Experience - 5.0/5.0 -
Only one place you can trust-Caliber ! They did awesome jobs my pick up looked like new
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Vicki
(Lexus owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jonnetta
(Hyundai owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Hope
(Nissan owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience!
Customer Service - 5.0/5.0 -
Responsive and professional.