Caliber - Raleigh - New Bern Ave

4.9 (2,862reviews)

97%

(919) 231-0500

4701 New Bern Ave, Raleigh, NC 27610

97%

See Photos

4701 New Bern Ave
Raleigh, NC 27610

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Raleigh - New Bern Ave

See Photos

4701 New Bern Ave
Raleigh, NC 27610

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,862)

Sort By:
Newest
Rating

2,341 Customers Rated

5 Stars

71.5% Complete

(2046)
4 Stars

6.3% Complete

(179)
3 Stars

1.3% Complete

(36)
2 Stars

1.2% Complete

(35)
1 Star

0.5% Complete

(14)
< 1 Star

1.1% Complete

(31)

Customers say

Overall Customer Satisfaction

Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the professionalism, friendliness, and attentiveness of the staff, noting they felt well-informed throughout the repair process via regular text and phone updates. Repair quality received high marks, with numerous customers stating their vehicles looked brand new upon return, often completed ahead of schedule. Repeat customers and strong referral intent reflect high loyalty. A few customers noted areas for improvement, including inconsistent communication toward the end of repairs, cleanliness concerns upon vehicle return, and isolated issues with repair quality such as misaligned parts or unresolved damage, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"This was a fantastic job! My car looks brand new! I cannot believe how great it looks! The Caliber ..." Read more

"... exceptional I was going through a difficult time and the customer service was awesome they made me feel comfortable and at home. Great way to treat people I was definitely ..." Read more

"Customer service was amazing from start to finish! I always knew exactly where my car was in the process ..." Read more

"... I find car repairs to be stressful generally, but they were so kind and took the time to explain everything without making me feel dumb. They also did a great ..." Read more

"... speak with staff for clarification and resolution. We were met with dismissive responses such as I dont know, you figure it out. This level of customer service ..." Read more

"It was actually finished earlier than promised!"

"... on the progress of the repair on my car, and the repairs were completed significantly faster than anticipated." Read more

"It was done 4 days before it was promised. I was very pleased that it only took 6 days."

"I could never get a promised date. I would be told pushing for tomorrow, it will realistically be Monday and ..." Read more

"Very early by over 10 days you guys are amazing"

"I received text messages at each phase which is very nice!"

"They did great with communication and keeping me updated. Hassle free experience all around. Very friendly staff. Very ..." Read more

"I got very few updates. I finally started calling after the first week to try to get an estimated time of ..." Read more

"Im happy with the way i was kept updated on the progress of the repair on my car, and the repairs were completed ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"This was a fantastic job! My car looks brand new! I cannot believe how great it looks! The Caliber ..." Read more

"... exceptional I was going through a difficult time and the customer service was awesome they made me feel comfortable and at home. Great way to treat people I was definitely ..." Read more

"Customer service was amazing from start to finish! I always knew exactly where my car was in the process ..." Read more

"... I find car repairs to be stressful generally, but they were so kind and took the time to explain everything without making me feel dumb. They also did a great ..." Read more

"... speak with staff for clarification and resolution. We were met with dismissive responses such as I dont know, you figure it out. This level of customer service ..." Read more

"It was actually finished earlier than promised!"

"... on the progress of the repair on my car, and the repairs were completed significantly faster than anticipated." Read more

"It was done 4 days before it was promised. I was very pleased that it only took 6 days."

"I could never get a promised date. I would be told pushing for tomorrow, it will realistically be Monday and ..." Read more

"Very early by over 10 days you guys are amazing"

"I received text messages at each phase which is very nice!"

"They did great with communication and keeping me updated. Hassle free experience all around. Very friendly staff. Very ..." Read more

"I got very few updates. I finally started calling after the first week to try to get an estimated time of ..." Read more

"Im happy with the way i was kept updated on the progress of the repair on my car, and the repairs were completed ..." Read more

Daniel (Toyota owner) reviewed 8/5/26

Karima (Subaru owner) reviewed 8/3/26

Repair process went well. But I asked for another item to be addressed that was outside of the specific claim, and was promised an estimate would be emailed twice, but never received one.

See previous comment

Keith (Volkswagen owner) reviewed 7/31/26

I really like the updates on the progress of the repairs. A plus receiving a clean back.

Latoya (Chevrolet owner) reviewed 7/31/26

Alton (Honda owner) reviewed 7/31/26

Caliber did an incredible job repairing my 2011 Honda Civic. Mrs Kimberly walked me through the process and time frame of the repairs. Mrs Kimberly kept me updated daily on the progress of my vehicle. You have a customer for life. I will recommend every friend and family members to your business. Thank you for a great job well done.

Friends,coworkers, family my pastor. Any and everyone i know i would send them to Caliber.

Caliber did a fantastic job repairing my vehicle. Mrs Kimberly was very understanding and very helpful.

If I could give a 100 I would. Mrs Kimberly and the hole staff at Caliber where nothing short of professional.

Gloria (Nissan owner) reviewed 7/29/26

the Estimator (Mr Rodney Brooks) was very helpful in explaining the damage and the work that would be done to my car. All staff was very helpful and it made for a pleasant experence at a Collision shop.

Bruce (Ford owner) reviewed 7/28/26

Festus (Hyundai owner) reviewed 7/27/26

Great job

Satisfactory

Phillip (Toyota owner) reviewed 7/25/26

Thank you for your excellent and professional service

Blake (Kia owner) reviewed 7/24/26

Judy (Kia owner) reviewed 7/22/26

Armani (Honda owner) reviewed 7/20/26

Ron (Mazda owner) reviewed 7/17/26

Excellent service and great job on the body work which was completed about a week ealrier than initially communicated. Thank you!

Melissa (Honda owner) reviewed 7/16/26

Caliber did a great job on the repair of my Honda Odyssey. I loved the texts giving me updates on the progress. Kim, my advisor was available when I needed to grab my garage door opener left in my car and with updates. I will definitely recommend Caliber Collision. Thanks for getting my baby back to me! ☺️

My vehicle looked like a brand new car.

The entire experience exceeded my expectations, largely due to the remarkable efficiency of your team; my car was returned ahead of schedule. My service advisor, Kim, was truly exceptional. Her professionalism, clear communication, and accommodating nature, even when I needed to retrieve an item post-pickup, made a significant difference. The repair quality is outstanding, and I am extremely pleased with the results. Based on the service and Kim's outstanding support, I will highly recommend Caliber Collision for dependable automotive repairs.

William (Subaru owner) reviewed 7/10/26

Kim is the best!!

Tanya (Honda owner) reviewed 7/10/26

Bernita (Kia owner) reviewed 7/9/26

Sonata (Kia owner) reviewed 7/9/26

Randy and his team walked me through their entire service repair process. They sent updates as the repairs were completed. 10/10 recommend! 👏🏼👏🏼👏🏼

This was my first time using this agency but I was very satisfied with their services.

There were minor things I noticed after picking up my vehicle after the repairs.

After noticing the the minor issues, the service manager made the adjustments within a short waiting period.

Andrea (Lexus owner) reviewed 7/8/26

James (Nissan owner) reviewed 7/7/26

Job well done

Top of reviews

Caliber - Garner North

5.0 112 reviews
3701 Conquest Drive
Garner, NC 27529
Caliber - Raleigh - Yonkers Rd

4.9 3,253 reviews
3300 Yonkers Rd
Raleigh, NC 27604
Caliber - Raleigh - Oak Forest...

4.9 2,230 reviews
5412 Oak Forest Dr
Raleigh, NC 27616

Classic Collision South Rogers

5.0 570 reviews
301 S Rogers Lane
Raleigh, NC 27610
Gerber Collision & Glass - Ral...

4.9 6,252 reviews
2821 Capital Blvd
Raleigh, NC 27604
Carolinas Collision Centers Ca...

4.9 4,711 reviews
4900 Capital Blvd
Raleigh, NC 27616

view more shops in: Raleigh | 27610

You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Raleigh - New Bern Ave

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Raleigh - New Bern Ave

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,862)

2,341 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?