Caliber - Raleigh - New Bern Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Caliber was very responsive to my concerns about my car, and texted me every few days with status of the work. They assured me that all suspension problems are fixed, and there is a guarantee on the work. Several people had driven my car to check the work. So A+ for Caliber.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
No one checked or cared to check to ensure that my park assist system and side detection system were working prior to releasing my vehicle. Now I am obligated to find time out of my work day to bring it back to your shop and have it fixed.
My Experience - 5.0/5.0 -
One thing it ran my rental car up ⬆️ too high for additional days of repairs
Likely to Recommend - 0.5/5.0 -
Not happening because i wouldn’t want to lose a friend
Repair Quality - 0.5/5.0 -
Incomplete and used parts were used over for damaged parts
Customer Service - 2.5/5.0 -
Nice people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes, very happy with people and service… excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I felt Rodney and the lady at the front desk were very helpful and kind! They made sure to explain every step of the way the process of my car getting fixed!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The staff was extremely helpful and sweet. Just wished the mirror didn’t have the nicks!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The experience was great from start to the finish. Everyone was very helpful and understanding. I will definitely recommend your company
My Experience - 4.8/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you, Caliber Collision, for the good work and for completing the repairs on time
Customer Service - 4.5/5.0 -
My only note is that all communication was through text messages, and I would have appreciated a bit more human interaction.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at caliber collision was great from the first time. I was there till I picked up my car. Rodney communicated with me thoroughly the whole time and the work on the car was perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair process went well. But I asked for another item to be addressed that was outside of the specific claim, and was promised an estimate would be emailed twice, but never received one.
Customer Service - 4.0/5.0 -
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