Caliber - Clayton Nc

4.9 (1,040reviews)
98%
148 State Avenue,  Clayton,  NC  27520

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,040)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive turnaround times. Many highlighted the seamless repair process, with vehicles frequently returned ahead of schedule and looking brand new. The team received high marks for professionalism, friendliness, and keeping customers informed through regular text updates and phone calls at every stage of the repair. Customers appreciated the attention to detail, including vehicles being cleaned inside and out upon return. A few customers noted areas for improvement, such as more consistent communication updates, interior cleanliness upon vehicle return, and occasional delays in completion dates. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... repair! The customer service was exceptional and the repair was phenomenal. I had forgotten what my car looked like when it was damaged because of the smooth ..." Read more
"... but I was very pleased with this repair shop. The staff was wonderful, courteous, knowledgeable, and honest I would highly recommend this place to anybody for ..." Read more
"Would give higher score if I could but this was the best customer service I have received in a long time. They noticed my oil was out, checked for leaks and ..." Read more
"After the repair they returned the car with dirt marks everywhere on the interior- the doors, steering wheel, even the sides of the ..." Read more
"Customer service was on another level! Super nice, very helpful, and knowledgeable. I would absolutely work with caliber collision again!"
"Finished earlier than expected."
"You set the date back several times"
"My vehicle was ready before it was promised. Caliber Collision took very good care of my vehicle. Had ..." Read more
"4 delays. When I picked up the vehicle, the front windshield was not fixed, it was missing the rubber ..." Read more
"... was completely impressed with the communication. I received at least a daily update, most days more than 1 text." Read more
"I would have liked a little more communication letting me know the status and timing of the repair."
"... only thing I would suggest is more communication. Car was there for 10 days and no one ever called me about the process. I had to call them about everything." Read more
"Caliber did an excellent job communicating every step of the process. They finished the repair early than ..." Read more
"... the repair of my car. The service was exceptional, they were informing me every day of the progress. The crew was very knowledgeable, professional and friendly. ..." Read more

My Experience

My Experience

Staff were fantastic!

My Experience

I had a great experience with Caliber Collision! Tony did an excellent job keeping me informed throughout the entire repair process. His communication was outstanding, and he made sure I knew what was going on every step of the way. The repairs were completed quickly, and the whole process was smooth and stress-free. I really appreciate Tony’s professionalism, efficiency, and customer service. I would definitely recommend Caliber Collision to anyone needing collision repair!

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Returned Clean

My Experience

Excellent work, very professional and kept me updated during the entire process!

My Experience

The communication was great. They went above and beyond and I’m truly grateful!

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My Experience

I was so pleased eith the lady at the desk that i greeted first. Excellent personality and work ethics...Also please with the service of Mr. TONY. My car looked excellent

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My Experience

Everything was done to my utmost satisfaction. Chris kept me updated on the status of the repairs. He answered any and all my many questions. He even gave me advice on the return of my rental. The office staff was easy to work with and very pleasant. I highly recommend Caliber Collision. They provide exception service and quality workmanship. I’m so pleased with the service and appearance of my car.

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My Experience

They did a good job in a timely manner.

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They did agood job to my expectation.

Customer Service

They communicated promptly whenever I inquired about the work progress.

Returned Clean

My Experience

Great communication. Fast service.

My Experience

Great job done quickly

My Experience

100% satisfaction with an amazing service from Tony, Bohyn and Roy. Tony had excellent customer service, labor on the car and communication from start to finish. Bohyn never got mad once at me for having to cancel and reschedule so many times due to life just happening and different issues in personal life. She was very helpful at the front desk also during the entire process and helped me with financial support on the computer at checkout due to me needing to try multiple times and multiple cards until mine went through. She had a lot of patience. Roy noticed I left my check at home and saw how upset I was with no ability to get a ride from family or afford a Lyft or Uber. He kindly with no hesitation, drove me to and from my house so I could get my check and make myself feel better after crying being so upset with things in my life and this just took a final toll on me so I was really stressed on my situation and about my finances to pay the $500 deductible. All in all, I was able to drive home with my brand new fixed car with only a few parts not fixed due to my insurance. This is the best car shop and is the best Caliber Collision in the state. Great team.

My Experience

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My Experience

Great service. Good communication on repairs. Would highly recommend.

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Great service and repair

Customer Service

Returned Clean

My Experience

A job well done. I was greeted with a warm welcoming and just feel like my SUV was in good hands. Chris informed me of everything I needed to know. Excellent job.

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My Experience

They were very nice Great Job

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Everyone was very helpful and professional. Thank you.

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Returned Clean

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Returned Clean

My Experience

The customer service and service to my car was A+.

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