Caliber - Durham - Research Triangle

4.8 (2,415reviews)
96%
4308 S. Alston Avenue, PO BOX 110391,  Durham,  NC  27713
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (2,415)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text and call updates keeping them informed throughout the repair process. The quality of repairs was a standout highlight, with many noting their vehicles looked brand new or better than before. Timeliness was frequently commended, as repairs were often completed ahead of schedule. Staff professionalism, friendliness, and a seamless overall experience were recurring themes. A few customers noted areas for improvement, including inconsistent update frequency, minor cleanliness concerns upon vehicle return, and isolated repair quality issues such as mismatched paint or incomplete cleanup - all reflected directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"The quality of work, customer service, and attention to details is truly impressive and outstanding."
"Work was done quickly, especially considering weather challenges. The repair is flawless to the eye."
"Caliber did a beautiful job on repairing our car. The repair is flawless and they were very timely with getting my car back to me. Their staff was friendly ..." Read more
"As a repeat customer, the service at Caliber Collision always exceeds expectation"
"... experienced; texts with status updates every couple of days. Finished up 4 days earlier than estimated and my car looks great - body work, paint color and texture. ..." Read more
"Great customer service experience. We were happy to get our car back early than expected."
"Amazing job! Finished the repair earlier than anticipated. Great customer service too."
"They did a great job. The car was finished ahead of schedule which I appreciated"
"... me informed on the various stages of the repairs. The truck was delivered when promised. Everything is back to normal." Read more
"... under-promises and over-delivers in a major way! Communications were better than Ive ever experienced; texts with status updates every couple of days. ..." Read more
"Excellent communication - frequent updates, flexibility in meeting my scheduling needs"
"... impressed with the speed in which my car was made new and the communications I received for each step in the repair" Read more
"We were never updated throughout the repair process, as promised, and we had to call to ascertain a status ..." Read more
"... insurance to caliber to rental car was seamless! I appreciate all the text updates, the communication being done for me it was a great experience for someone ..." Read more

Likely to Recommend

Repair Quality

Repairs were completely seamless and quick!

Customer Service

Everyone involved was kind and considerate. I received frequent updates and encountered only friendly people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is about the third time my car has been repaired by the caliber collision of RTP. On all occasions the car was completed in a timely manner. Thanks.

My Experience

You made everything easy, the price was fair, and the repair is beautiful! Many thanks to the Jordans!

My Experience

My Experience

My Experience

It was an amazing experience. Everything turned out better than what I thought. It was gonna turn out, thank you. So much to the team and everybody that assisted me.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the best service I've had from Caliber. They kept me updated every 2 days. Thank you Jordan and Nicole.

Likely to Recommend

Repair Quality

This has been the best experience this time. We used the same location a couple of years ago and there was no communication. Jordan and Nicole kept me informed what was going on and had our truck ready in the time frame they gave me. I will recommend them to anyone looking for a repair shop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent service, my car was in and out very quick and the work done was immaculate

Likely to Recommend

Repair Quality

We appreciated the quality service and friendly assistance.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and knowledgeable office staff. The repairs were completed in a very reasonable time frame...I use to live in Durham and had used Caliber Collision on Alston Ave before...I now live in Raleigh but went back to the one in Durham because I was treated so well before and again I am very pleased from start to finish. 😊

Likely to Recommend

Repair Quality

From start to finish I was treated very professionally 😊

Customer Service

From start to finish I was treated very professionally 😊

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Seamless operation with great customer support.

My Experience

Job was completed and repairs were excellent. We have used this Caliber location for many years and will continue to use them if with have future body work. Staff were polite and very helpful when we had any questions. We also like that we can have a rental waiting for us when we drop off the vehicle and be able to leave the rental when we pickup our vehicle.

My Experience

Bumper looks great, gap between panel on one side not quite as tight as the other side but acceptable. Car was returned with orange tree sap on the hood that was hard to get off when I had to wash the car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Both of the Jordans reception/check in and service coordinator were competent, professional and patient. The work was completed on time and as far as I can tell very well done. I would use Caliber Collision again.

Likely to Recommend

Repair Quality

Customer Service

Completed the work on time. Did a good job. Reliable and competent staff

Kept me Informed?

Yes

Ready on Time?

Yes

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