Hendrick Collision Center Hwy 55 Durham

4.9 (3,841reviews)

99%

(919) 287-0700

5403 Apex Hwy, Durham, NC 27713

99%

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5403 Apex Hwy
Durham, NC 27713

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About Hendrick Collision Center Hwy 55 Durham

See Photos

5403 Apex Hwy
Durham, NC 27713

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 12 years.

Hendrick Collision Highway 55 Durham is part of Hendrick Automotive Group. We are a business that strives to do collision repairs the correct way, the only way. We also take extreme pride in our customer service. We are a shop that is here to help you get your vehicle back to pre-loss condition.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 6:00 pm
Tue	7:30 am - 6:00 pm
Wed	7:30 am - 6:00 pm
Thu	7:30 am - 6:00 pm
Fri	7:30 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

I-Car

Call

Website

Reviews (3,841)

Sort By:
Newest
Rating

3,175 Customers Rated

5 Stars

72.2% Complete

(2775)
4 Stars

7.4% Complete

(286)
3 Stars

1.4% Complete

(55)
2 Stars

0.7% Complete

(27)
1 Star

0.3% Complete

(10)
< 1 Star

0.6% Complete

(22)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a key strength, with proactive text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Added touches like interior and exterior cleaning left lasting impressions. A few customers noted isolated concerns around follow-up communication delays and minor finishing details, reflecting opportunities the shop can build on to further elevate an already exceptional customer experience.

Select to learn more

Service Quality
Timeliness
Communication

"... Craftsmanship: They literally made my car new again. The attention to detail is flawless; you would never know it had been damaged. The paint match and bodywork are perfect. Constant ..." Read more

"... their control. Super nice and the work looks great. Couldnt tell there had been a repair. Blended the paint incredibly! Would take my vehicle there again and recommend them ..." Read more

"... hassle-free. The quality of the repairs was outstanding—you would never know my truck had been damaged. I couldn't be happier with the results and highly ..." Read more

"Team returned car with defectivenot finished headlight turn signal not working. Then when I returned, they had thrown out the bulb ..." Read more

"The team did an excellent job on my car, paint job was fabulous. They went above and beyond and cleaned the interior as well"

"Vehicle was held for 60+ days and was not communicated with well about updates."

"My vehicle was ready way before schedule. Thanks!!"

"They did an excellent job and completed before time."

"... courteous throughout. Kept me posted on progress. Got the car back with repair done within 48 hours. Paperwork was done well. Did not have any issues ..." Read more

"... friendly, courteous, very customer oriented. The work appears to have been done well, and was completed ahead of schedule. The status update system is very helpful." Read more

"... room for improvement when it comes to communication. I had to reach out to find out why my car repair was delayed, and although I was told I would receive a call back, ..." Read more

"... biggest compliment about here is the communication I appreciated how easy it was to talk to somebody, especially over the text feature and then I also ..." Read more

"... Collision Center. The customer service was excellent. They kept me well informed at every stage of the process." Read more

"... of the process would work through insurance, and frequent email updates were sent throughout the repair period. Being able to drop off our rental when I picked ..." Read more

"... professional if you call him they do not return your call. I received one update about my car. That was it." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... their control. Super nice and the work looks great. Couldnt tell there had been a repair. Blended the paint incredibly! Would take my vehicle there again and recommend them ..." Read more

"... hassle-free. The quality of the repairs was outstanding—you would never know my truck had been damaged. I couldn't be happier with the results and highly ..." Read more

"Team returned car with defectivenot finished headlight turn signal not working. Then when I returned, they had thrown out the bulb ..." Read more

"The team did an excellent job on my car, paint job was fabulous. They went above and beyond and cleaned the interior as well"

"Vehicle was held for 60+ days and was not communicated with well about updates."

"My vehicle was ready way before schedule. Thanks!!"

"They did an excellent job and completed before time."

"... courteous throughout. Kept me posted on progress. Got the car back with repair done within 48 hours. Paperwork was done well. Did not have any issues ..." Read more

"... friendly, courteous, very customer oriented. The work appears to have been done well, and was completed ahead of schedule. The status update system is very helpful." Read more

"... room for improvement when it comes to communication. I had to reach out to find out why my car repair was delayed, and although I was told I would receive a call back, ..." Read more

"... biggest compliment about here is the communication I appreciated how easy it was to talk to somebody, especially over the text feature and then I also ..." Read more

"... Collision Center. The customer service was excellent. They kept me well informed at every stage of the process." Read more

"... of the process would work through insurance, and frequent email updates were sent throughout the repair period. Being able to drop off our rental when I picked ..." Read more

"... professional if you call him they do not return your call. I received one update about my car. That was it." Read more

Justin (Acura owner) reviewed 8/12/26

Great to work with the team, even with a backordered item they kept me in the loop and did excellent work when all the parts for my Acura RLX were available. Would recommend to friends and family.

Laurie (Toyota owner) reviewed 8/11/26

Like new and ahead of schedule

Albert (GMC owner) reviewed 8/11/26

YOUR COMPETENT WORK IS APPRECIATED! Your estimated delivery was correct. The touch-up paint also appreciated. We will recommend your business to others.

John (Subaru owner) reviewed 8/10/26

My Surbaru Forrester was returned to me sooner than promised, looking brand new, even freshly washed. Thanks to the staff at Hendrick Collision HWY 55 for making the repair as painless as possible.

hope I dont have to, but certainly would.

Did an exceptional repair job. Looked and worked like brand new.

Repairs done in reasonable time and results look brand new.

Forence (Hyundai owner) reviewed 8/10/26

The repairs seem well done and when there was an issue with the wheel, your team was quick to find a solution. We were kept informed and everyone was professional and pleasant. Great experience!

Natosha (GMC owner) reviewed 8/10/26

Lilia (Toyota owner) reviewed 8/10/26

Michelle (Subaru owner) reviewed 8/7/26

The team was very helpful from making the estimate appointment to the completed project. Estimate was quick as was the repair day. Donnie kept me informed through the process & worked with my schedule. They helped with the insurance claim which took that responsibility off of me. The final product was matched perfectly, installed well & with the Crosstrek being returned to me clean & in great shape. very friendly & knowledgable staff.

Sandra (Mercedes-Benz owner) reviewed 8/6/26

Very pleased with the service! I was kept informed every step of the way. Car looks like new!

Elaine (Ford owner) reviewed 8/5/26

My car looks great!

Gwendolyn (BMW owner) reviewed 8/5/26

Anonymous (RAM owner) reviewed 8/5/26

Ram parts are hard to get; which extended completion time.

Stephanie (Acura owner) reviewed 8/3/26

The staff were knowledgeable and friendly. They even helped me retrieve an item I left in the rental car.

Ann (Honda owner) reviewed 8/3/26

Dana was a pleasure to work with and she is an asset to Hendricks Collision. The other staff was easy to work with and I will definitely refer you. Thank you for making the process smooth.

Leora (Subaru owner) reviewed 8/3/26

Donnie was excellent to work with

Excellent

Karey (Hyundai owner) reviewed 8/3/26

Experience was fantastic!

Regi (Toyota owner) reviewed 8/3/26

Mark (Chevrolet owner) reviewed 7/31/26

They are not professional if you call him they do not return your call. I received one update about my car. That was it.

Marta (BMW owner) reviewed 7/27/26

Donnie made the process very easy. He was an excellent estimator and facilitator of the process. The end results were excellent. I will definitely recommend him to others. Thanks everyone!!!

Donnie was great and everything went well.

Brice (Toyota owner) reviewed 7/27/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Hendrick Collision Center Hwy 55 Durham

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Hendrick Collision Center Hwy 55 Durham

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,841)

3,175 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -