Hendrick Collision Center Hwy 55 Durham

4.9 (3,849reviews)
98%
5403 Apex Hwy,  Durham,  NC  27713
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Shop AssistantSparkles

In operation 12 years.

Hendrick Collision Highway 55 Durham is part of Hendrick Automotive Group. We are a business that strives to do collision repairs the correct way, the only way. We also take extreme pride in our customer service. We are a shop that is here to help you get your vehicle back to pre-loss condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Call
Email

Reviews (3,849)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a key strength, with proactive text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Added touches like interior and exterior cleaning left lasting impressions. A few customers noted isolated concerns around follow-up communication delays and minor finishing details, reflecting opportunities the shop can build on to further elevate an already exceptional customer experience.
AI-Generated from reviews written in the last 12 months
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"... Craftsmanship: They literally made my car new again. The attention to detail is flawless; you would never know it had been damaged. The paint match and bodywork are perfect. Constant ..." Read more
"... their control. Super nice and the work looks great. Couldnt tell there had been a repair. Blended the paint incredibly! Would take my vehicle there again and recommend them ..." Read more
"... hassle-free. The quality of the repairs was outstanding—you would never know my truck had been damaged. I couldn't be happier with the results and highly ..." Read more
"Team returned car with defectivenot finished headlight turn signal not working. Then when I returned, they had thrown out the bulb ..." Read more
"The team did an excellent job on my car, paint job was fabulous. They went above and beyond and cleaned the interior as well"
"Vehicle was held for 60+ days and was not communicated with well about updates."
"My vehicle was ready way before schedule. Thanks!!"
"They did an excellent job and completed before time."
"... courteous throughout. Kept me posted on progress. Got the car back with repair done within 48 hours. Paperwork was done well. Did not have any issues ..." Read more
"... friendly, courteous, very customer oriented. The work appears to have been done well, and was completed ahead of schedule. The status update system is very helpful." Read more
"... room for improvement when it comes to communication. I had to reach out to find out why my car repair was delayed, and although I was told I would receive a call back, ..." Read more
"... biggest compliment about here is the communication I appreciated how easy it was to talk to somebody, especially over the text feature and then I also ..." Read more
"... Collision Center. The customer service was excellent. They kept me well informed at every stage of the process." Read more
"... of the process would work through insurance, and frequent email updates were sent throughout the repair period. Being able to drop off our rental when I picked ..." Read more
"... professional if you call him they do not return your call. I received one update about my car. That was it." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was all good.

My Experience

Fantastic repair job, great customer service, super responsive and helpful staff, couldn't ask for more! Thanks Hendrick team!

Likely to Recommend

Repair Quality

Quality of work was great. Took longer than expected.

Customer Service

Great communication and friendly staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Like new and ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Organized. Easy to work with. Great communication and delivery on time.

Customer Service

Friendly and informative

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great to work with the team, even with a backordered item they kept me in the loop and did excellent work when all the parts for my Acura RLX were available. Would recommend to friends and family.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

YOUR COMPETENT WORK IS APPRECIATED! Your estimated delivery was correct. The touch-up paint also appreciated. We will recommend your business to others.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Surbaru Forrester was returned to me sooner than promised, looking brand new, even freshly washed. Thanks to the staff at Hendrick Collision HWY 55 for making the repair as painless as possible.

Likely to Recommend

hope I dont have to, but certainly would.

Repair Quality

Did an exceptional repair job. Looked and worked like brand new.

Customer Service

Repairs done in reasonable time and results look brand new.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs seem well done and when there was an issue with the wheel, your team was quick to find a solution. We were kept informed and everyone was professional and pleasant. Great experience!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very helpful from making the estimate appointment to the completed project. Estimate was quick as was the repair day. Donnie kept me informed through the process & worked with my schedule. They helped with the insurance claim which took that responsibility off of me. The final product was matched perfectly, installed well & with the Crosstrek being returned to me clean & in great shape. very friendly & knowledgable staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with the service! I was kept informed every step of the way. Car looks like new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Ram parts are hard to get; which extended completion time.

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