Hendrick Collision Center Durham
In operation 24 years, 9 years at this location.
Collision Repair Facility, Bmw Certified, Honda/Acura Certified, GM Certified, Aluminum Certified/Mercedes Certified/Subaru Certified/Working towards Porsche Certification
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was assessed and repaired in a timely manner and I was communicated with throughout the entire process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for your excellent workmanship. My car looks like new :) !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks amazing- perfect work
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The technicians did a beautiful job on the car. Also, they cleaned it up at the end really nice.
Customer Service - 5.0/5.0 -
The staff at the front desk was very helpful and considerate
Returned Clean
My Experience - 5.0/5.0 -
Excellent care. Could not ask for a better experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Lack of communication, lack of actually relating the problem, and creation of new problems.
Repair Quality - 0.5/5.0 -
I brought my car for a minor dent on the front and when I went to pick it up, my passenger side door handle now gets stuck when you open the door. They told me they had to remove the entire front of the car to fix the dent, however this was an issue that was not happening prior to the repair. Additionally, I believe my car was being driven around before I was asked to come pick it up, as one do the tires had a nail in it and was at 16. I had to go get air before I could even return home.
Customer Service - 3.0/5.0 -
The customer service was alright. The team did their job but the service was not out of this world, just okay.
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
There were several times when I had to leave a message for someone to call me back when I called in the morning to check the status of the car. The front desk needs help. Dendi was wonderful as always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service and repair work, thanks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dendi was very professional and responsive. I was very pleased with the experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dendi took great care of me. Very professional and responsive
My Experience - 5.0/5.0 -
Excellent communication. Pleasant and engaging staff at every interaction. Solid workmanship. No complains at all. Kudos to everyone. Such a joy to know there are companies that have staff who take pride in their work and treat their customers with respect. 10/10. Thank you.
Likely to Recommend - 5.0/5.0 -
I never want a repair. But if I need one I’ll be back.
Repair Quality - 5.0/5.0 -
Excellent communication. Happy staff. And great workmanship.
Customer Service - 5.0/5.0 -
Excellent communication and always pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
But I would refer them to Kevin, not Chris
Repair Quality - 4.0/5.0 -
Everything worked out thanks to Kevin and Garrett, but it took long for me to get my car back
Customer Service - 5.0/5.0 -
The customer service was great Hope and I think Sarah were really professional.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
10 for employees and service and workmanship. -0 for the Hendrick group owner.
Repair Quality - 5.0/5.0 -
Great customer service. Appreciate Stephen hearing oir concerns. Car looks like new.
Customer Service - 5.0/5.0 -
Stephen available and addressed all of our concerns. Front desk great with communication and getting appointments made and cordinating pics.