Caliber - Durham - Iredell St

4.8 (2,301reviews)

96%

(919) 416-4600

722 Iredell St, Durham, NC 27705

96%

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722 Iredell St
Durham, NC 27705

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About Caliber - Durham - Iredell St

See Photos

722 Iredell St
Durham, NC 27705

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,301)

Sort By:
Newest
Rating

1,930 Customers Rated

5 Stars

72.7% Complete

(1672)
4 Stars

8% Complete

(185)
3 Stars

1.4% Complete

(33)
2 Stars

0.9% Complete

(20)
1 Star

0.3% Complete

(7)
< 1 Star

0.6% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the accident. The team receives strong recognition for professionalism, friendliness, and courteous service throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text updates, proactive delay notifications, and thorough explanations of the repair process. Timeliness is largely viewed positively, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including more proactive communication during longer repair periods, greater thoroughness in initial damage assessments, and closer attention to detail in final quality checks before vehicle return.

Select to learn more

Service Quality
Communication

"They did such a great job! My vehicle looks as good as new! The whole team had me informed and updated throughout the entire ..." Read more

"... desk staff were very professional and courteous. The work they completed on my car was excellent. Caliber took very good care of me. I would definitely ..." Read more

"Excellent craftsmanship put into the repair of my Mazda. Fantastic job."

"Top notch communication , service, and repair results"

"My car now looks like it's brand new after being hit by a deer with extensive damage to drivers side ! ..." Read more

"The repairs were prompt, the communication was great, and the response to questions was timely and informative."

"I enjoyed the tracker, it was helpful getting texts updates too. Then I didn't have to constantly call ..." Read more

"I loved the service and the great communication regarding the update status of my vehicle."

"More frequent and clearer updates would be appreciated."

"The office staff is great. Very helpful. Communication is great. Five stars"

Service Quality
Communication

Service Quality
Communication

"They did such a great job! My vehicle looks as good as new! The whole team had me informed and updated throughout the entire ..." Read more

"... desk staff were very professional and courteous. The work they completed on my car was excellent. Caliber took very good care of me. I would definitely ..." Read more

"Excellent craftsmanship put into the repair of my Mazda. Fantastic job."

"Top notch communication , service, and repair results"

"My car now looks like it's brand new after being hit by a deer with extensive damage to drivers side ! ..." Read more

"The repairs were prompt, the communication was great, and the response to questions was timely and informative."

"I enjoyed the tracker, it was helpful getting texts updates too. Then I didn't have to constantly call ..." Read more

"I loved the service and the great communication regarding the update status of my vehicle."

"More frequent and clearer updates would be appreciated."

"The office staff is great. Very helpful. Communication is great. Five stars"

Anthony (Subaru owner) reviewed 8/3/26

Always great service and work

Always great service

Dennis (Hyundai owner) reviewed 7/30/26

Team did a great job. Everyone I interacted with was very nice and professional. I highly recommend your services.

Abbey (GMC owner) reviewed 7/30/26

Mark was great he was very pleasant and so was the receptionist

Same

Amy (Nissan owner) reviewed 7/30/26

Thanks so much for the excellent communication and being flexible. I appreciate the follow through with my insurance company, and my car looks great!

Excellent experience! The team was great about working with my insurance company and making life much easier. :)

Mary (Honda owner) reviewed 7/30/26

Mary (Honda owner) reviewed 7/27/26

Process was easy and I liked that I received updates in the status of the repairs. Sherry in the office was very helpful and pleasant to talk to. Repair looks great!

William (Lincoln owner) reviewed 7/25/26

The service and repairs was done very efficiently. The treatment of the staff and the technicians was very courteous, and appreciated.

Alan (Toyota owner) reviewed 7/23/26

Great work!

Kathryn (Mazda owner) reviewed 7/17/26

Just wish they had let me know what time and what day it was going to be finished.

Lowell (Mazda owner) reviewed 7/15/26

Job was well done by Collision Caliber. The staff and technicians were very professional and knowledgeable.

Marilyn (Toyota owner) reviewed 7/14/26

Robert (Hyundai owner) reviewed 7/6/26

Cynthia (Ford owner) reviewed 7/2/26

My car took longer than expected, only by a couple of days, and they were in constant contact to keep me informed about the repair.

Robert (Subaru owner) reviewed 6/29/26

Excellent service and works diligently to ensure customer satisfaction. Highly recommend!

Excellent service and friendly staff

Excellent

Dennis (Toyota owner) reviewed 6/29/26

My car looks great. I am very satisfied.

Candise (Infiniti owner) reviewed 6/26/26

Here is a rewritten version you can easily copy and paste for a review: **Outstanding service during a stressful time!** This was unfortunately my second hit-and-run, which was incredibly depressing, but Caliber Collision made the entire repair experience wonderful. Sherry at the front desk was so kind and completely took care of both the rental car setup and the return process. Every single person who assisted me was fantastic, and they even went above and beyond to fix my tail light in just 15 minutes. I highly recommend them hands down for their great service!

Customer service is top notch

Vernon (Kia owner) reviewed 6/25/26

Very satisfied, thank you for your service! My care looks new!

Latashia (Hyundai owner) reviewed 6/25/26

I absolutely love this place. They gave me an estimated date of when my repair would be finished, and they completed it two days sooner. I got my car back and it’s like new! Thank you Cailber Collision for all your help with my vehicle. I’ll be making recommendations to my friends if they’re ever in need of a repair.

Mohamad (Honda owner) reviewed 6/24/26

Danielle (Jeep owner) reviewed 6/24/26

Incomplete job, no accountability.

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Caliber - Durham - Iredell St

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Durham - Iredell St

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,301)

1,930 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -