Caliber - Durham - Northwest
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
They do great work
My Experience - 5.0/5.0 -
the car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Communication was the best part. The texts and updates were very helpful.
My Experience - 5.0/5.0 -
Great communications throughout the entire process!
My Experience - 5.0/5.0 -
Everyone was so personable and friendly! You all always had a smile and worked hard to accommodate requests. For instance, I had been unable to manually lift my driver’s seat to a comfortable position. When I came to pick the car up I asked if anyone could do that for me. Randall stopped what he was doing and came out to the car and lifted the seat. That had nothing to do with the car repair, yet he happily did it. One example of your amazing customer service! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Every step of the process was seamless and easy! Very friendly dyat
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I wish that all businesses had the customer service that Caliber Collision has. Everyone was so nice and helpful, everything was done faster than they said, my car came back vacuumed, they communicated with the rental company on my behalf. They communicated regularly about the status of my car, and I really didn’t have to do or worry about anything. 15/10, I would highly recommend you all to anyone I know who gets in an accident in the future!
My Experience - 5.0/5.0 -
I wouldn’t take my vehicles anywhere else for body repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I wouldn’t take my vehicles anywhere else for body work!!
Customer Service - 5.0/5.0 -
Professional, efficient, and appropriately in regular contact with status updates.
My Experience - 5.0/5.0 -
Quick to schedule estimate and flexible drop off for repairs. Answered all questions about repairs thoroughly. Frequent updates on repair progress and finished well ahead of original estimation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, helpful, articulate, and knowledgeable.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I could not even tell that my son's Jeep hood had been damaged! A landscape company threw a stone into the corner of it. The repair work completed by Caliber was excellent and delivered well before the estimated deadline. Entire process was top notch!
My Experience - 5.0/5.0 -
Yallve done 3 of my cars in the last couple years. Stellar 5 stars.
My Experience - 5.0/5.0 -
Very thorough- appreciate text almost daily updates!