Caliber - Durham - Northwest

4.8 (3,734reviews)
96%
5122 Neal Rd,  Durham,  NC  27705
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,734)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, including text and call updates throughout the repair process. A standout theme was repairs being completed well ahead of estimated timelines, which customers found impressive and appreciated. Staff professionalism, friendliness, and helpfulness were repeatedly highlighted. Some customers noted minor concerns such as paint color mismatches, incomplete repairs, delayed communication about schedule changes, and unexpected cost increases - all areas customers suggested could be improved for an even better experience.
AI-Generated from reviews written in the last 12 months
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"... incredible. Ive worked with a few different body shops and not one except maybe my little home town shop has been so communicative, helpful and friendly through the whole process. When there was a slight ..." Read more
"... experience of having my truck fixed at Calliber Collision. They handled the situation very quickly and with a lot of professionalism. The damage on my truck was very considerable and ..." Read more
"... landscape company threw a stone into the corner of it. The repair work completed by Caliber was excellent and delivered well before the estimated deadline. Entire process was top notch!" Read more
"Every time that we use this shop they are the best part of our experience and so kind. Would highly recommend!"
"Caliber is excellent in service, customer friendliness, quality of collision repair and excellent timeliness in performance . Their human ..." Read more
"They are courteous and professional. My repairs were completed well ahead of estimated schedule."
"... interactions with all staff & technicians at all times. Work performed was perfect and completed much sooner than expected. Consistent communication and real time status updates ..." Read more
"... and being thorough in addressing repairs needed. It took 4 weeks to repair a dented hood, broken sunroof, and tailgate camera. I was told this timeline was due to not being able ..." Read more
"... Caliber definitely made the experience much better- great communication throughout and very easy to work with." Read more
"... having my car towed in all the way to picking it up. I was always kept informed of what was going on and I never had to wonder or worry about the status of my car; I was always ..." Read more
"Wonderful communication and fantastic repair. Cant recommend Caliber enough. Professional, thorough, courteous service."
"... daughter the regular repair status instead of me Then the burden of communicating status to her became mine and I didn't like that. My daughter does not live with me, she lives in her ..." Read more
"Communication was the best part. The texts and updates were very helpful."

My Experience

The service member Alex was great about sending me frequent updates about my vehicle's progress. My repairs were done early, and my car was in completely restored condition.

My Experience

Am missing the owner manual kept in glove compartment- will call Nick tomorrow.

Likely to Recommend

Repair Quality

Customer Service

Challenge for me is that CarPlay not working so have appointment with Honda dealer. Extra step and time- am not tech inclined so can’t remedy with YouTube video. You should not release vehicle unless owner can have this functionality! Nick was supportive!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with Caliber Collision. The work looks great, and they kept me informed throughout the entire process. Team members were very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the great communication from Betsy and the quality of the repair. Randall got it started on the right foot with going over what the repair entailed & time estimate. Excellent crew!

My Experience

Phone calls were not returned in a timely fashion.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You replace a cheap bumper worth less than the expected estimate price of material. Its very thin.

My Experience

The work was excellent and the staff were knowledgeable and courteous. Repairs work was excellent and ahead of schedule. Thanks

My Experience

Good communication about the work being done. Completed sooner than expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the quick turnaround and job well done! The vehicle was also returned to us looking super clean. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My car came back looking clean and repaired as needed

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Hard to tell if was ever wrecked.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Been great working with y’all 3 times now. Communication is always great and no unnecessary work is done. I also love Betsy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took a while, but I'm confident that Caliber did everything they could to get it done fast and right.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks brand new....great service...ready much quicker than anticipated. Awesome!

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