Caliber - Durham - Downtown
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler T Lo, Brittany and the regional manager were extremely helpful and easy to work with. I recommend Caliber at Ramseur Street in Durham without any reservations!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was great, especially Tyler!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I will be recommending this shop to every contact I have in the Durham area.
Repair Quality - 5.0/5.0 -
Tyler from the local Durham office was beyond amazing in his help for us. He absolutely went above and beyond. He needs to be in management.
Customer Service - 5.0/5.0 -
Again, Tyler was the best.
My Experience - 5.0/5.0 -
The Caliber team were friendly, eager to help and extended themselves. My car was repaired in a timely manner. Caliber staff were fantastic with communicating with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The whole time the car was at Caliber I received updates and in the end the car was delivered to us a week before it had been estimated which made a huge difference.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caitlin at the Durham Downtown location was amazing at keeping me posted all along the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
When I brought my car to Caliber, everybody was nice and friendly and gave me a time frame of when they'd have my car ready, and they met their expectations. Great job, guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and efficient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Customer service was great! The repair/s were completed very well.
Repair Quality - 4.5/5.0 -
Everything seems to be okay at the moment with the vehicle. I have not had a mechanic inspect after the work was done. The hatch/tailgate does stick a little when opening.
Customer Service - 5.0/5.0 -
Very pleased with the customer service interaction from start to finish.