Caliber - Auburn Ny
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Some more and/ or better communication would’ve been nice
My Experience - 5.0/5.0 -
Other than the length of time it took to complete the repairs I am very satisfied with the car. It looks like new and I appreciate the quality of the work involved.
My Experience - 5.0/5.0 -
The job turned out very nice. Professional finish. Thank
My Experience - 5.0/5.0 -
This was a great place to do business with They did a wonderful job very professional and knowledgeable. Everyone there was very friendly and helpful. My car was repaired in a timely manner and I would recommend them to anyone. And that’s saying something because I’m very picky!! Thank you to Tom and everyone there, you guys are great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys did a fantastic job repairing my vehicle to look like new again!!!! Everyone there has been very professional, knowledgeable, and helpful. Thank you to Tom and his team for doing such a wonderful job I would highly recommend this place to anyone looking for a collision shop they can trust!!!! Thanks so much!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m satisfied with the repair, but sorry it took so long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
The quality was there
Repair Quality - 4.0/5.0 -
Great looking end result
Customer Service - 4.0/5.0 -
Great job on getting my truck back to looking like new
My Experience - 5.0/5.0 -
I want to thank this company and their employees. They answered any questions I asked and were polite. My vehicle looks wonderful., and I'm excited to have it back repaired. I highly recommend this company for auto body repairs. My insurance company did well having it towed to Caliber Collison. Thank you Natalie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These folks were awesome! As a fleet administrator, this is one of the best shops I have dealt with. They were fast, friendly, and always kept in touch.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This entire experience was very smooth and accommodating.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tom Prairie and entire staff go above and beyond 100% . Wouldn't trust anyone else with my BMW. Kept me informed, almost daily through text. Delivered my car on date promised, detailed to perfection inside and out. Outstanding auto body work. I can't express my thanks enough to all of them. My BMW Baby is the last major gift my husband bought for me before he passed, so it's means far more than just transportation to me. Thank you again ! Joann PS. I filled out other survey also in far greater detail.
Likely to Recommend - 5.0/5.0 -
I sing their praises to everyone, more then Highly recommend
Repair Quality - 5.0/5.0 -
100% PERFECTION Would not TRUST anyone else with my BMW. EVER.
Customer Service - 5.0/5.0 -
Tom Prairie and entire staff are what sets this shop far above any other. Attention to details, kept me informed almost daily through text, stayed in touch with my insurance company, handled all paperwork on my behalf
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was wonderful to work with their service was excellent and they kept me up to date the whole process
My Experience - 5.0/5.0 -
Service was great. Toyota was very slow I getting a major part to caliber so repairs could even start.
My Experience - 5.0/5.0 -
They kept me in the loop on the entire process of the repair. Mark was exceptional on details of the repair and time frame. Thank you all again
My Experience - 5.0/5.0 -
This place is the best ! They kept me informed every step of the way and Chris even stayed late so I can pick up my car after work. I have never had an accident before and I am so blessed that they were the ones that I went to for my first time repairs. Everyone in the office was awesome and held my hand through the process. If I ever need anything done again they will be getting my business. You guys have made me a lifetime customer. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision was great ! They kept me updated every step of the way and were super helpful with everything. I definitely would recommend them a million times to every single person.