Caliber - Aurora Tower Rd

My Experience - 5.0/5.0 -

They were very professional kept me informed with progress of my vehicle, the work that was done was amazing. It looked like a brand new car.

Likely to Recommend - 5.0/5.0 -

I’m definitely recommending them to others

Repair Quality - 5.0/5.0 -

They are very professional

Customer Service - 5.0/5.0 -

I was very happy on how they treated me

Returned Clean

My Experience - 5.0/5.0 -

Tina was terrific on my repair. Kept me informed on repair status/progress. Service techs did a great job on the panel gaps and paint. Vehicle came back cleaner than when I dropped it off. Customer service is outstanding at Caliber. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I hate that I keep needing repairs, but if I have to do it, this is pretty much the only place I would go. Everyone is so helpful and diligent about communicating the status of things.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car was fixed and then a few days later realized I still had an issue. I called the repair shop. Brought it back and the manager Brad took ownership and realized the part came defective from the dealership. He was able to get a new part which was under warranty and get me back in my car within 24 hours with no extra costs. I would definitely use that specific repair shop again.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

There is always room for improvement 😉

My Experience - 5.0/5.0 -

buen lugar personas amables

Likely to Recommend - 5.0/5.0 -

trabajadores responsables

Repair Quality - 5.0/5.0 -

buen lugar personal atento

Customer Service - 5.0/5.0 -

personal atento

My Experience - 0.0/5.0 -

My power folding mirrors were broken as well as the glass itself. The glass was replaced by your shop but fell off again on my way home. Very disappointed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very communicative along the way!

Customer Service - 5.0/5.0 -

Always answers in a timely manner & always polite.

Likely to Recommend - 0.5/5.0 -

No way

Repair Quality - 0.5/5.0 -

Dropped my 2016 4Runner off to be repaired following hit/run. I mentioned the new headlight assemblies that needed new bulbs. The man who talked to me about my SUV before I handed the keys over to him failed to mention the new bulbs it needed. When I picked up my vehicle after repairs were done, the bulbs were not replaced and the front tires scraped against the front bumpers. I didn't need to mention this to the team; they should have noticed this. I was told it would take about half a day to fix these two issues. Caliber has now had it close to a full day and no one has reached out to me about status updates. I have had to call them. I am still waiting for another update because I don't have a ride home at this time. Seriously disappointed.

Customer Service - 0.5/5.0 -

Only person who has really done anything is Tina. Brad has also made an effort, but I would not come back.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

My Experience - 0.0/5.0 -

Over all the completed work looks good. They did save the bed side by repairing it instead of replacing it. The shop did damage the steps but did tell us and took the steps and had them fixed and redone. However, When I went to pick up the vehicle, the bed side had runs in it in three different spots, causing waisted time I have to pay my driver to take a second trip back to pick up the vehicle. When I got it back home, under further inspection found that paper tags, taped paper and an exhaust gasket seal were still attached to the new muffler. The seal was still in its unopened original packaging. The QC at the end needs improvement. This is the first repair we have had with this Caliber Collision. I have used other Caliber Collision shops and have had great experiences with them.

Likely to Recommend - 4.5/5.0 -

I feel they did a great job overall

Repair Quality - 4.0/5.0 -

They were able to save my original bed and the body works looks great. The paint had some runs in it when I went to pick it up but the took it in and got it back to me same day. My only complaint would be better qc before the delivery

Customer Service - 4.0/5.0 -

There automated system let me know which stage of repair the vehicle was in. My estimator did change through the process and the second person was much better at keeping me up to date on the process.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Place is very unprofessional and uninformative, especially Tina

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

What service?

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

I spoke with a lady about fixing a rock chip that was in my windshield while my truck was there. That didn't happen. Also, they left all of the paper floor mats in my truck for me to deal with rather that throwing them away before they gave me the truck

My Experience - 5.0/5.0 -

I had excellent service. Everyone was very communicative and went above and beyond to help me get my car back. They even met me on a Saturday to help me out which I greatly appreciate. Great quality work as well.