Caliber - Bakersfield - Kern St

4.9 (1,695reviews)
97%
111 Kern St,  Bakersfield,  CA  93305
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,695)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new. Customers highlight thorough, proactive updates throughout the repair process via calls and texts. Many vehicles were completed ahead of the estimated date, which customers greatly appreciated. Vehicle cleanliness upon return was also a recurring positive note. A few customers mentioned minor concerns such as incomplete parts replacement, interior cleanliness after repairs, and occasional paint quality issues, reflecting areas noted directly from customer feedback for continued attention.
AI-Generated from reviews written in the last 12 months
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"... with patience, and made everything stress-free. The repair on my vehicle was done beautifully and with great attention to detail. My car was returned to me in excellent ..." Read more
"... repaired and left looking as if nothing occurred. Body panels and paint were left as OEM. High quality work & quick." Read more
"... were badly damaged. The team at Caliber Collision repaired everything perfectly—my Mazda looks and drives like nothing ever happened. They kept me updated throughout ..." Read more
"My experience of caliber collision was excellent from the great customer service of the receptionist, my service writer at the work completed in my car. ..." Read more
"... vehicle. By CaLiber Collision on 111 Kern st. 93305. Were beyond my expectations . Couldve sworn they secretly traded out my old car for a brand new vehicle off ..." Read more
"It was done 20 days before it wqs quoted to be finished. They drove to get the parts instead of waiting for shipping"
"Earlier than expected date"
"The workmanship quality was excellent and the repairs were completed in less time than expected. We are very pleased."
"... vehicle stated it would be ready by the 12th. But ended up getting a phone call 3 days early to pick up the car. It was a slower time they didnt have much cars so ..." Read more
"... sure everything was done right. They also had my truck ready even before the estimated repair time. Im very satisfied with the experience and would definitely ..." Read more
"... timely manner, quality of work performed excellent, staff kept me informed daily on progress, 5 star business review" Read more
"Communication between our Service writer was outstanding we continue to get text to show us where our car was ..." Read more
"I was contacted and informed about my vehicle during the repair process."
"Patience was definitely a 1010. Communication was probably a 710 just because of how many times I had to call myself for new information."
"Exceptional customer service and communication. This team handled everything for us. Appreciate you!"

My Experience

Overall experience was great! I couldn’t have asked for a better experience. Victor kept me informed during the whole process from the beginning to the end. Answered all my questions and addressed my concerns and went beyond my expectations. I am extremely happy with the results with my vehicle repairs. I will refer my friends And family. Thank you Victor for your great work and dedication I feel that you put a lot of effort and care into your work and I appreciate you for making feel at ease.

Likely to Recommend

I have no complaints and will definitely refer friends and family

Repair Quality

My vehicle looks great and Victor was Awesome 👏🏻

Customer Service

Amazing

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Completed repairs in a timely manner and with great customer service! Repaired damage to previous condition and made my truck look and function great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service, finished in a timely manner

Likely to Recommend

Would recommend caliber collision

Repair Quality

Everyone was very professional went above and beyond to assure me and my vehicle were taken care of. Thank you caliber

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My back up camera doesn’t work

Customer Service

The delivery driver took my pyramid I had on my dash mat anthem left my dash mat on the floor board

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It's our first choice for anyone who needs any auto work.

Repair Quality

All the problems that we found when going over the car after it was recovered were properly addressed and fixed quickly.

Customer Service

The receptionist was super friendly and offered us snacks and water while we waited for Viktor who was very nice, knowledgeable, and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No call back is red flag. They don't care if my door is bent

Repair Quality

Brought it in for my front end quarter panel, the seams are crooked and the door now won't shut. I didn't have anything wrong with my door. I called and left a message no one's called back

Customer Service

Since nobody has called me back I'm not going to rate it very good. In the beginning they acted nice but when I complained about the door they went silent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Victor was amazing to talk to and was super helpful with all my questions!! 10/10 would recommend to anyone!!

Customer Service

Everyone was super nice!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Victor was so helpful during this process! He answered all the questions I had and kept me updated throughout the time they worked on my car. He thoroughly explained everything to me and was very kind about it. Amazing job!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work and customer service

Customer Service

Both employees I dealt with were very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with everyone I dealt with from the front desk and victor was very helpful in explaining how the process works 5 stars

Likely to Recommend

Repair Quality

The car repairs were well done in a timely fashion.

Customer Service

Friendly and courteous

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great Customer Service I felt very comfortable there

Likely to Recommend

Definitely yes

Repair Quality

Great Customer Service great employees felt very comfortable there. I will recommend this businessto all my family and friends.

Customer Service

Free employees, very friendly made me feel very comfortable. I was a very satisfied with the service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Top notch

Repair Quality

Professional service from beginning to end. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the BEST experience I have had. I have never been in an accident and this was a really good experience.

Likely to Recommend

Repair Quality

Victor was FANTASTIC from start to finish!! I will be recommending you to anyone in need of these services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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