Caliber - Bakersfield - Northwest
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks Jason for the quick and helpful service!
My Experience - 5.0/5.0 -
Angel was very efficient and friendly. You did a beautiful job on the repairs. Thank you!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was fast and good , and Angel explained everything clear
Customer Service - 5.0/5.0 -
Angel take his time to explain
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not enough time has elapsed, so I can't give a 10 yet
Customer Service - 5.0/5.0 -
Customer service was exemplary
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Angel and the whole company are just the nicest staff. The communication is so wonderful. Thank you guys for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jason and the receptionist provided some of the very BEST customer service that I can ever recall. They were on top of my truck and its progress throughout the entire repair. Jason kept me informed every step of the way. Just fantastic service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
A panel cover wasn’t put back on and was left under the seat, and the back window’s “rain/wind shield” fell off when i opened the door
Customer Service - 2.0/5.0 -
One of my magazines was stolen! Even was wrapped in plastic from the thrift store still. Also, I was repeatedly told it’d be ready that day or the next for it to be much longer of a process. I think communication could’ve been much better as it was hard to plan things when seemingly everyday I was told It was almost ready.
Returned Clean
My Experience - 5.0/5.0 -
The professional staff from day 1 was totally customer friendly and efficient and I say thanks again
My Experience - 5.0/5.0 -
We were recently rear ended and significant damage was done to our car. All of the lights, sensors, cameras - all of it needed to be replaced or repaired. They repaired our car within 2 weeks of the accident and it looks like it was never damaged. I would recommend them to a friend and would return myself. Thank you!
Likely to Recommend - 0.5/5.0 -
I will never recommend this shop to a friend.Nor will I ever go back as the workmanship is terrible!!!! Are car is barely 6 months old lAnd I am sickend by the factI it will never be the same as it was from the factory......
Repair Quality - 0.5/5.0 -
When my wife and I went to pick up our car after they called us to pick it up.We were totally disgusted with what they thought was a job well done! There were swirl marks all over the passenger side of our mid-size SUV. When we brought that to their attention the manager I say again the manager told us that the swirl marks would come out in 3 to 4 washes of the car. That was a total lie, For the only way you can get swirl marks out of paint is with a buffer, which we confirmed with another local body shop. Also the window clips for the passenger rear shade were not even installed correctly but we did fix them on site. We declined to pick up our car until it was. Done correctly. I called our insurance Carrier and complained As they were the ones that recommended this shop. We picked up our car the next day.As it looked like they had gotten this swirl marks out when when we got home.My wife and I noticed many other things that were not taken care of. All of the windows on the vehicle had some kind of coating.Not sure If it was overspray I got it removed with some elbow grease and a lot of work. I also noticed the top of the vehicle was not even washed.It was filthy dirty on top the rest of the vehicle looked okay.We also noticed the inside.I had to vacuum out as the floormats.Especially the driver's side were pretty dirty from people getting in and out. Our car should have been returned to us. Clean with no defects. Totally dissatisfied.!!!
Customer Service - 0.5/5.0 -
As in the previous comments, the manager of this business lied to us.When he told us the swirl marks on the side of our car would come out with three or four washes when he knew it had to be buffed out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We really appreciated being kept informed about the progress of the repairs both through text messages and phone calls.
My Experience - 5.0/5.0 -
Great service and workmanship
My Experience - 5.0/5.0 -
Great customer service. All were very helpful, and fast to respond to my needs
Likely to Recommend - 5.0/5.0 -
Leonard was responsive and helpful throughout the entire process. Overall experience was solid!