Caliber - Bakersfield - Northwest
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The paint body work and fitment. Look, outstanding The communication from the service advisor there was completely unacceptable when we dropped off our vehicle. The individual told us that we'd receive text updates on our vehicle. Throughout the process, we never received one, not one text message informing us of the status of our vehicle. The only reason why I knew the vehicle needed to be picked up. That day is because my husband had called to find out what the status was because we had not heard anything. When I picked up the vehicle, the individual that was supposed to have been the one to text us had a nonchalant attitude and tried to explain why he didn't do his job, telling us that there was no hiccups in the process and he didn't feel he needed to contact us this. Is unacceptable? We could not figure out when we were going to get it or what the status was, that's why we had to call It can help you feel free
Likely to Recommend - 0.5/5.0 -
The bodywork, craftsmanship and paint looked like they were done very well. The lack of communication from the body shop and the nonchalantness of the individual who is supposed to have contacted us was completely unacceptable.
Repair Quality - 5.0/5.0 -
The workmanship and parts replacement looks good.
Customer Service - 0.5/5.0 -
We were told when we dropped off the vehicle. We would receive text messages updating us throughout the entire procedure of fixing our vehicle. We received no text message whatsoever from eminey, one at caliber. The only reason why we knew the vehicle would be ready. That day was because my husband called and asked what the status of the vehicle was right. And they told us that it was being calibrated and that the vehicle would be ready that day when I picked up the vehicle. The man that was supposed to have been the one to text us made some excuse. As that there was no issues with the vehicle throughout the process, so he did not feel it necessary to contact us. My question is, is, if you weren't going to contact us in the beginning. Why would you text us and tell us that you would be giving us updates regularly? There was not one update given to us throughout this entire procedure.That is completely unacceptable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything appears to be fine.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The work isn't yet completed so a degree of satisfaction cannot be listed
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were very helpful and very polite. I would definitely recommend this place for any repairs needed.
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to all my friends and family
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They doing really great job I recommend this place to everyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Angel was keeping us updated all along the way. We even got our car a few days early. His service to us was like we were his only customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very informal and kind staff, kept me up to date on my vehicle from the start and treated me like a neighbor.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will always recommend the caliber collision on meany to everyone because of the customer service I have received
Repair Quality - 5.0/5.0 -
Angel is awesome ! And always gives the best customer service ! I am always happy with the services I recieve for you guys !
Customer Service - 5.0/5.0 -
Everyone is so awesome! And anytime I had a question they never hesitated to answer
Returned Clean
My Experience - 5.0/5.0 -
Very professional staff and the car repair was excellent. Leonard kept me informed during the process and I appreciated his outstanding customer service.
My Experience - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Angel and the entire staff are amazing my Yukon looks great fixed everything perfectly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Angel was our serviceman and he did an excellent job! Really appreciated his keeping us informed of the progress of the repairs. Our car looked like new when he was done! Lynda is the first contact person you talk too. She was so pleasant, professional, and so efficient. Really appreciated her taking care of us. We were in really good hands!