Caliber - Bastrop

4.9 (1,590reviews)
98%
654 W State Highway 71,  Bastrop,  TX  78602
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,590)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with regular text and phone updates keeping them informed throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, often days or even weeks earlier than expected, which was a recurring highlight. The quality of repairs was frequently described as flawless, with cars returning looking brand new. Staff were widely commended for their professionalism, friendliness, and genuine care. A small number of customers noted isolated concerns around incomplete repairs or inconsistent communication, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... Collision in Bastrop! From start to finish, their professionalism, attention to detail, and customer care were truly outstanding. They kept me informed throughout the entire process ..." Read more
"... they would. Available by phone when I requested. Exceeded my expectations and completed the job in less time than predicted. Quality of the work and visible outside ..." Read more
"The staff was amazing and my concerns were thoroughly addressed. The advisor was a helping hand during a tough time ..." Read more
"Work was done quickly and with quality. Employees went above and beyond to ensure our satisfaction with the services"
"... and not to worry- I followed their suggestion and when I picked up my car it was waiting for me all shinny and new. Please give the Bastrop Tx crew gold stars and my ..." Read more
"... the process of repair process. They were able to complete the job one day earlier than they expected. They really went over and above on the service on ..." Read more
"Our vehicle was finishing a week early. The customer service was excellent. I highly recommend the Bastrop Caliber Collision."
"... experience with Caliber Collision has been great! We are very pleased with the work done and the short turnaround time. We will definitely go back to Caliber if we ever ..." Read more
"Exceptional service from Caliber Collision! They kept me informed with regular updates throughout the entire process and answered all of my questions in a very timely ..." Read more
"Communication was awesome. I had ongoing updates so I knew the progress being made. Staff was friendly, helpful and professional."
"... helpful. I felt so at ease leaving my car with them. The communication throughout the whole process was beyond my expectations and I couldnt be happier with the results!" Read more
"Great job with customer service and the text communication about the progress of the repairs. The repair was also finished much earlier than the ..." Read more
"... great team in Bastrop, everything went smoothly and every person there was engaged in the customer experience and doing their job well. My highest compliments ..." Read more

My Experience

Have a wonderful job!

My Experience

My Experience

Everyone in your Bastrop location was so nice and easy to work with. Maria did an excellent job and I was impressed with the whole experience.

My Experience

Was so happy that the job was done in less time couldn’t believe that was a great job n thanks for the employees that worked on it n Maria was great person to handle it thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for a wonderful experience.

My Experience

Great job on repairs

My Experience

Everything was really perfect, from the attention, the reception of the car, the contact with the insurer and the agility to solve the problem, only one detail was that the window of the driver's door was not quite good but surely it was a detail that they forgot.

Likely to Recommend

Excellent service

Repair Quality

Jennifer A. was an excellent host; her attentiveness, kindness, and experience made everything easier and stress-free.

Customer Service

Jennifer A. was an excellent host; her attentiveness, kindness, and experience made everything easier and stress-free.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have taken my car to them twice, and would highly recommend them! They stayed in touch with me by text every step of the way. I was very pleased with their friendly staff and workmanship on my car! I would tank them a 10 out of 10!

Likely to Recommend

The customer service and repairs to my car were what every car owner could hope for!

Repair Quality

Customer Service

I have used Caliber Collision twice this year to repair my car, and have been very pleased with customer service I received both times!

Kept me Informed?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jennifer kept me in the loop with my car. She gave me an estimated finish date. They actually called me early. She also stayed a little late for me to pick up my car. She new I just started a new job. She didn't want me to miss a day, since I had just started this week!!

Likely to Recommend

Repair Quality

Customer Service

My car was done before the original quoted date and it was beautiful! Jennifer was such a pleasure to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Jennifer Aguirre and her team did an excellent job repairing my car. Everyone is so nice and extremely helpful. I will be recommending them to anybody that needs repairs on their cars.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cody was excellent to work with. Very attentive to the details

Likely to Recommend

Repair Quality

From the lady at the front desk to our service writer Cody, the whole team was a pleasure to work with, and their professionalism was 2nd to none.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job fixing the vehicle and within an exceptionally reasonable timeframe.

My Experience

Likely to Recommend

You’ve a very effective, personal system. It worked beautifully in our case!

Repair Quality

Smooth as silk!

Customer Service

Our impression was that if we needed to be contacted, we would be! Otherwise we could rest assured all we under control!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was completed within the timeframe estimate

Customer Service

The automated texts that I received daily were misleading. The agent contacted me when Repair was completed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was completed to as new quality and in an incredibly short period of time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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