Caliber - Elgin
1131 US-290,
Elgin,
TX
78621
USA
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as friendly, professional, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and proactive contact from service representatives. Timeliness is generally excellent, with many repairs completed ahead of schedule. However, some customers experienced delays due to parts availability or insurance approval processes. A few isolated issues were mentioned regarding incomplete repairs requiring return visits, communication gaps when customers had to initiate contact themselves, and occasional cleanliness concerns. Overall, the facility demonstrates strong commitment to customer satisfaction with quality workmanship and attentive service.
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Service Quality
"Looks like it never happened. Cant get better than that on a new car. Thank you. Well done!"
"I noticed right away a gap where repair was. & was surprised to see that staff did not catch ..."
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"Terrible service ."
"... and they tried to fix it but its really noticeable. Overall it was a poor job and theres several areas that need to be fixed and done correctly."
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"It was ready early!"
"... feel like we were in good hands. Most noticeably, the repairs were completed ahead of time."
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"The team did a great job on my car. I took it in on Tuesday and it was ready in Friday. It looks perfect."
"It was early by 3 days."
"The end date was changed 3 times"
"Theyre communication during the process was unmatched"
"I received all the text messages informing me how was the process when my car was being repaired."
"Only by automated text messages. I had to call a couple of times to figure out if my car was going ..."
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"Poor communication, all contact was initiated by me."
"No communication at all."
Melissa
(Ford owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Thank you to the team. Everything was done professionally and timely. But most importantly, everything was friendly, and that's what we appreciate as a customer.
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Samuel
(RAM owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Great communication, repairs, and staff
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Terrance
(Ford owner)
reviewed 7/24/26
My Experience - 0.0/5.0 -
Passenger side of bumper is darker than the driver side
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Betty
(Infiniti owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0 -
The service was great
Repair Quality - 5.0/5.0 -
Very satisfied.
Customer Service - 5.0/5.0 -
I was very satisfied with the service I received. And the repair job looks great!
Returned Clean
Edith
(Toyota owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darlene
(Nissan owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Everything was made easy 😌
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Anselma
(RAM owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Alexis
(Honda owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Julissa
(Dodge owner)
reviewed 7/13/26
My Experience - 5.0/5.0 -
The repair left my car looking brand new. Matt was very communicative and gave me updates. The repair was done quickly than expected and I was satisfied with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Joshua
(Ford owner)
reviewed 7/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Demi
(Chevrolet owner)
reviewed 7/6/26
My Experience - 5.0/5.0 -
Maria was absolutely AMAZING
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maria was great
Customer Service - 5.0/5.0
Returned Clean
Amy
(Toyota owner)
reviewed 7/2/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Glen
(Toyota owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Hannah
(Ford owner)
reviewed 6/29/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Garland
(Chevrolet owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karen
(Mazda owner)
reviewed 6/29/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It would be a 10 but for the front desk staff. Perhaps she could learn the phrase “I’ll be with you in a minute.”
Ruby
(Ford owner)
reviewed 6/29/26
My Experience - 5.0/5.0 -
To all staff, job well done . To Maria thank you for your service.
Likely to Recommend - 5.0/5.0 -
The location, the staff and the service.
Repair Quality - 5.0/5.0 -
Job well done .
Customer Service - 5.0/5.0 -
Good staff
Returned Clean
Procopio
(GMC owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen servicio
Customer Service - 5.0/5.0 -
Bueno
Returned Clean
Frank
(Chevrolet owner)
reviewed 6/25/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Excellent quality work.
Customer Service - 4.5/5.0 -
Excellent quality work. Customer friendly.