Caliber - Hutto

4.9 (3,449reviews)
97%
653 W Front St,  Hutto,  TX  78634
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,449)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision Hutto for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the professionalism and friendliness of the entire team, from front desk staff to repair technicians. Frequent text and phone updates throughout the repair process were widely appreciated, with customers noting they felt informed and reassured at every step. Numerous reviewers were pleasantly surprised when their vehicles were completed ahead of schedule, sometimes days or even a week early. The quality of repairs was frequently described as flawless, factory-like, and exceeding expectations, with several customers noting their vehicles were also cleaned inside and out. A few customers, based on their own comments, noted areas for improvement including clearer upfront cost transparency, more consistent proactive communication, and ensuring all repair details are thoroughly completed before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... a wonderful job with my car repair. They provided excellent customer service and communication throughout the process. I would recommend Caliber to anyone needing professional ..." Read more
"... outstanding experience with Caliber Collision. The staff was professional, friendly and kept me updated throughout the entire process. The repair quality was excellent. ..." Read more
"... my insurance Progressive. Although I can say that the people there were very kind and professional when I received my car it wasn't what I expected. They repaired the ..." Read more
"... smooth procedures.Great work they did on my tailgate. They finished job 3 days early and did great work." Read more
"Consistent updates throughout the repair process, superb finish with complimentary car wash, fast and high quality service"
"... Collision Hutto was great. Everyone was professional, the repair was completed ahead of schedule and looked great. They made the whole process from the start including ..." Read more
"... Shorter turnaround time when working on you vehicle. almost 3 weeks for a minor fender bender seems to be to long." Read more
"... because I dont live locally and am going out of town, they had my car since August 15th, its Sept 4th." Read more
"The constant communication was refreshing and reassuring. All repairs were as described. There were no unpleasant ..." Read more
"From the front desk to the text message updates, communication couldnt be better."
"I had to imitate contact 2 days in row if I didnt ask I didnt know whats going on"

My Experience

Good job

My Experience

Thank yall for working with me on getting this thing fixed. It was repaired in an acceptable amount of time and the work looks well done.

My Experience

Shayne did a phenomenal job keeping us updated on all the repairs

My Experience

Quality work finished in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team communicated very well from start to finish. I never had to ask for an update. Shayne was amazing.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Shayne and Misty were amazing! They sent weekly status emails and that was so Appreciated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great hospitality.

Likely to Recommend

Repair Quality

Customer Service

I really appreciated the honest assessment and friendliness. The staff were very accommodating and I was very satisfied with the level of service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My experience with hutto caliber collision was more than satisfactory. All staff were friendly & helpful. I didn't feel rushed through any of the process. They had great communication in letting me know the status of my vehicle. There was also a good communication with the rental car service. Made the process smooth & easy. Would recommend to anyone needing repairs

Customer Service

Top service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They did an excellent job of updating me with information, finishing the work, and making adjustments.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

If I had been given an estimate on what my repairs would have consisted of, and most especially what they would have cost, I never would have gone through with the repairs. Y'all really need to let people know everything up front. Shayne was terrible at communicating. He left a message on my voicemail for another client. He kept moving the delivery date back & I really wonder if he got mixed up with another person/car. He texted me my car would be ready at this time, then a few minutes later text back, No, not that time....he wasn't keeping things straight. And I wanted real hail damage repair & new paint, not PDR. But the main thing is ... The economy is really bad, people are hurting, please be honest before the work starts. I am so upset, sad, depressed over this. I know I should also have been more informed myself, but I work full-time, I commute everyday, I try to take care of my elderly mom since my dad died. I am stretched thin, like many people these days. Please be more transparent. I don't have much, but I really liked my car. Now, it's just a disappointment to me. I really really wish I had not gotten it repaired.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was amazing and they cleaned my car. Thank yall!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They are wonderful to work with!!!

Kept me Informed?

Yes

Ready on Time?

Yes

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