Caliber - Round Rock-Commerce

4.9 (8,531reviews)
97%
105 Commerce Blvd,  Round Rock,  TX  78664

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (8,531)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication was a standout strength, with many customers highlighting proactive updates via texts, calls, and app notifications that kept them informed throughout the repair process, reducing stress. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule, often surprising them with early delivery. A few customers noted areas for improvement, including instances of delayed communication requiring them to initiate follow-ups, occasional repair delays, and minor quality concerns such as misaligned parts or incomplete detailing. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
Select to learn more
"It was done sooner then they said!!"
"I was told it would be ready in 6 weeks but the due date kept being pushed out week to week. It eventually took over 11 weeks."
"... was told my car would take one week to repair and they kept extending it every single day until it was finally done 2 weeks later. When I picked it up I asked if my windshield washer ..." Read more
"... getting parts. I understand these things happen but I was not notified of the delay when they occurred. I only found out when I called the of the projected ..." Read more
"Excellent customer service. I was informed of every step in the process as well as the progress. The repair was done well and it was turned around ..." Read more
"Communication was terrible. I dropped off the car and it was over a week and multiple messages left by me before I heard back ..." Read more

My Experience

Omar gave great customer care and made sure my car was fixed properly!

My Experience

Very pleased with Omar for his professionalism.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Omar did a great job on notifying me on updates and my car was done sooner than expected!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I was totally satisfied with the time that they spent repairing the car in a timely manner, very professional, very prompt, and most importantly, very knowledgeable of what was going on with the car

Customer Service

Was very satisfied with the customer service the adjuster that I had Mr. Omar was very professional, very helpful very knowledgeable of his job and very understanding of my personal views based on the car

My Experience

Omar is so good in communication. We are happy with his service

My Experience

Ken was a valuable part of the process in getting my repairs completed.

My Experience

Process was great and completion was done sooner than expected. Overall great experience

Likely to Recommend

Repair Quality

Great office and staff, courteous and thorough. Excellent work results.

Customer Service

Great overall

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I took my car in for collision repairs and was very satisfied with the service and the results. Omar was very informative, answered all my questions, and made the entire process a great experience. The team did an excellent job, and my car looks great! I highly recommend them to anyone needing collision repair. Great service and outstanding results!

Customer Service

Likely to Recommend

Repair Quality

Great work! Fast turnaround!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber has been very easy to work with and they do a great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Your team stay engaged with us who take care of our vehicles..

My Experience

Omar was really detailed and fixed the collision related repairs. Really happy with his service

My Experience

Omar was very helpful and extremely supportive and helpful along the whole process and I will recommend and use this company in the future if I ever need

Likely to Recommend

Repair Quality

Looks nice and good also vacuumed and washed car and that’s nice and helpful and thoughtful

Customer Service

Everyone whole staff was polite and helpful but Omar was extremely respectful and helpful throughout the whole process and made everything a lot easier considering repair on a vehicle from an accident is a very stressful situation

Likely to Recommend

Repair Quality

My rear bumper look as new and the services was excellent and proficiency of update to clients and completion date as exactly scheduled. This is much professional services

Customer Service

Likely to Recommend

Yes due to the service and Omar going above and beyond.

Repair Quality

Omar and the team did an excellent in making the repairs to my truck. The process was simple and easy. Omar communicated and was informative up the complete process.

Customer Service

Omar provided and went above and beyond.

Returned Clean

My Experience

The service received at Caliber Collison was beyond exceptional! They completed a week earlier than what they initially estimated. Lastly, the area where my car was damaged looks brand new. Ken was great at communicating with me during the service and did extraordinary work.