Caliber - Round Rock-Commerce

4.9 (8,441reviews)
97%
105 Commerce Blvd,  Round Rock,  TX  78664
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,441)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular emphasis on excellent communication throughout the repair process. Many highlight receiving regular text updates and proactive status communications that kept them well-informed. The repair quality is frequently described as outstanding, with vehicles looking like new or better than before accidents. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule. Staff professionalism and customer service excellence are repeatedly mentioned, with customers feeling well-cared for and supported. The seamless insurance coordination and rental car assistance add significant value. While most experiences are highly positive, some customers noted minor issues with initial communication delays, occasional quality control oversights, and rare instances of missing parts or alignment issues that required return visits.
AI-Generated from reviews written in the last 12 months
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"My car looks new again thank you so mich"
"... every step in the process as well as the progress. The repair was done well and it was turned around within a very reasonable timeframe." Read more
"... did an outstanding job replacing the rear bumper—it looks absolutely perfect, like nothing ever happened. The process was smooth, the staff was professional, ..." Read more
"Excellent work! I cant tell there was any damage. Perfect repair, perfect paint!"
"It was done sooner then they said!!"
"It was a sweet surprise to not only get my vehicle back early, but that it was washed and also detailed ..." Read more
"Less than 24 hours"
"I was told it would be ready in 6 weeks but the due date kept being pushed out week to week. It eventually ..." Read more
"... parts not installed. Alignment is still off after over a month of not having my vehicle. Shut this location down." Read more

My Experience

My Experience

Omar delivered excellent customer service. He walked me through every step of the process and kept me informed from start to finish. He went far beyond my expectations. My car looks brand new. No hidden costs. I’m a customer for life. Thank you, Omar for making my experience seamless.

My Experience

My Experience

This was an awesome experience, Ken was the best. I have been to many auto body shops over the years and this was by far the best experience. The Tundra turned out great and Ken was the most responsive and courteous my daughter and I could have asked for. 5 star review for this one! I will be back!

Likely to Recommend

Repair Quality

Great communication. The team kept me updated and delivered the car on time. Very friendly and they were patient enough to explain the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very polite and patient. They answered all of my questions and took good care of my car. You would have never known I had a wreck!

My Experience

Felicia did a great job giving me all the details on the repair. The repair was done quickly, so I didn't have to wait for too long.

My Experience

This was a perfect experience. From the time I dropped of my truck to when I picked it up. I was told what to expect and that is exactly what happened. They delivered my vehicle back early and communicated with me every step of the way. The repairs exceeded my expectations. Great job Felicia and Team!

My Experience

Omar and the front desk staff were great

My Experience

Ken is amazing , he explained and his team delivered,his attitude and his smile cant go unnoticed , great personality and customer dedication, what else, work done as expected , excelent ..thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and explanations. Finished job in a timely manner. Excellent job.

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the communication about where you were with the repair. My car looks great!!!

My Experience

Omar, our contact was responsive, set expectations, and very friendly. The work done was outstanding. Our Bronco looks great!

My Experience

very friendly

My Experience

Felicia is amazing!!!

My Experience

Omar is good service advisor he answered all my questions

Likely to Recommend

Repair Quality

Service advisor Omar was really great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Friendly and clear communication

Kept me Informed?

Yes

Ready on Time?

Yes

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