Caliber - Round Rock-Commerce

4.9 (8,458reviews)
97%
105 Commerce Blvd,  Round Rock,  TX  78664

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (8,458)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with many customers highlighting proactive updates via text and phone throughout the repair process, reducing stress and keeping them informed at every stage. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule, often surprising them pleasantly. A few customers noted areas for improvement directly from their feedback, including inconsistent proactive communication in some cases, occasional delays, and minor quality control issues at pickup such as cleanliness of interiors or small paint touch-ups needed. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"I was told it would be ready in 6 weeks but the due date kept being pushed out week to week. It eventually took ..." Read more
"It was done sooner then they said!!"
"It was a sweet surprise to not only get my vehicle back early, but that it was washed and also detailed inside!"
"... found out after another delivery date was missed. My car repair took about 1 month to complete, which would be fine except that it should not have ..." Read more
"Bad communication with my advisor. Missed due dates, unclear next steps, did not respond to requests ..." Read more
"... getting parts. I understand these things happen but I was not notified of the delay when they occurred. I only found out when I called the of the projected ..." Read more
"Communication was terrible. I dropped off the car and it was over a week and multiple messages left by me before I heard back from anyone. The biggest issue ..." Read more

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My Experience

Felicia was great and kept me very well informed and I really enjoyed her treatment throughout the time my car was worked on!

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Felicia was amazing the entire time and my car is just like new!

Returned Clean

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We always use you guys!

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Quick service.

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Ladies at the front are great and so was Robert.

Returned Clean

My Experience

This was a perfect experience. From the time I dropped of my truck to when I picked it up. I was told what to expect and that is exactly what happened. They delivered my vehicle back early and communicated with me every step of the way. The repairs exceeded my expectations. Great job Felicia and Team!

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My Experience

Excellent customer service from the moment I booked the appointment to the end picking up my car. Omar helped me out alot communicate with me throughout the entire process

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My Experience

I had an amazing experience with Caliber Collision! I brought my car in for a warranty paint retouch, and Omar and the entire team did an awesome job. From start to finish, the service was professional, friendly, and efficient, and they made sure everything was taken care of properly. The paint work came out flawless, and my suv looks fantastic! I really appreciate Omar for making the process so easy and ensuring I was completely satisfied with the results. It’s refreshing to receive this level of customer service and attention to detail. I highly recommend Caliber Collision, and a huge thank you to Omar and the team for taking such great care of my suv.

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very friendly people and they did a great job.

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Returned Clean

My Experience

Ken is amazing , he explained and his team delivered,his attitude and his smile cant go unnoticed , great personality and customer dedication, what else, work done as expected , excelent ..thank you

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My Experience

Very fast process. No complaints. Would do business with them again.

My Experience

Felicia did a great job giving me all the details on the repair. The repair was done quickly, so I didn't have to wait for too long.

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My Experience

This was an awesome experience, Ken was the best. I have been to many auto body shops over the years and this was by far the best experience. The Tundra turned out great and Ken was the most responsive and courteous my daughter and I could have asked for. 5 star review for this one! I will be back!

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Will recommend highly

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Awesome job and service from Ken, very easy to work with and very attentive with multiple messages about the progress of the vehicle….and it was done early! Thank you Ken!

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Did good

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