Caliber - Round Rock - Sam Bass Rd

4.9 (7,233reviews)
97%
1307 Clark Street,  Round Rock,  TX  78681
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,233)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of staff, from front desk personnel to service advisors. Frequent text and call updates kept customers informed throughout the repair process, with numerous reviewers noting their vehicles were completed ahead of schedule. Repair quality was widely celebrated, with customers describing results as like-new. A few customers noted isolated concerns - including occasional parts delays, minor finish issues, and instances where vehicles required a return visit - reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"Customer service was excellent and work provided top notch! Thank you"
"... technician are professionals in accident repairs . The attention to detail from disassembly to reassembly is spot on. The paint is an excellent match with no over spray. ..." Read more
"My frame had significant damage done to it. The technician did an amazing job on it."
"I am a return customer, and once again, I was extremely satisfied with the results of the repairs on my vehicle. Great job!"
"Everything was so well done. The initial assessment was easy. Scheduling the repair was easy. They even dropped ..." Read more
"... friendly and easy to work with during a stressful time. The communication alone set them apart — I never had to wonder what was going on. If you want quick, professional ..." Read more
"... at Caliber was beyond professional and friendly. The communication was excellent at each step and my car looks great!" Read more
"I would give them a 12 on service and professionalism. More importantly, communication is a big factor also."
"Fantastic communication, with details. Schedule held per estimate timeline. Super knowledgeable rep about car repairs."
"... progress portal. Or I was told the last time that the person in charge of my file had left on vacation and just didnt tell me or others what the status was leaving me to be passed ..." Read more

My Experience

All good!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shawn at Caliber on Sam Bass/Clark in Round Rock is amazing! So is Alexis!

My Experience

McKinley made it very easy, communicating the way needed for updates. And car was finished before promise date

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very easy process

Likely to Recommend

Repair Quality

Easy to work with.

Customer Service

Easy to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great communication and great service and great work overall

Repair Quality

Ryan was absolutely amazing, car was ready before the estimated time,car looked better than when I first got it paint work looked amazing and he went above and beyond and cleaned the inside of the car where he was working on. Great communication with him kept me up to date with everything going on and happening. When we went to pick up the vehicle we felt welcomed by the employee behind the counter and with Ryan. Told me detail by detail when he worked on and the parts that had to be changed.

Customer Service

Felt welcomed and relived by the explanations of the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alexis was so easy too work with and very informative, keep me up to date daily. The work is done to perfection . Thanks for everything. I am already telling everyone I know were to go.

My Experience

From start to finish, you all did a great job taking care of us with professionalism! We appreciate your quality and efficient work. Thanks so much! We will be recommending you!

My Experience

Alexis was awesome!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber makes repairs smooth and problem-free from the start to the finish. It's easy to schedule drop off and it's so helpful that they are able to work with Enterprise. The work on my car is excellent and I love that I also get it back clean and sparkling.

Customer Service

The lady at the front desk is friendly and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would never come back and never refer anyone to Caliber every again.

Repair Quality

First and foremost, I would never use Caliber Collision again. The method of identified issues related to the accident was poor and piecemealed together. It seemed like it was a poor identification of issues at the beginning leading to rework. After that, every few days seemed like another problem found. When I finally get the car back, the A/C doesn't work, it makes noises, and every possible fault like is on and can't be reset by Caliber. With that, they say it's due to a previous TPS light that is faulty, however, when that light was present before, Honda never had an issue resetting other lights around that one. All of this on top of Caliber having the car for about a month. The only reason for 1 is because of the only bright spot which was McKenly who was an excellent communicator keeping me informed on Caliber's work. I feel like I'm getting the car back worse than before it was in the accident.

Customer Service

McKenly is the only bright spot out of this whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Alexis was fantastic. The whole process was very efficient. There was frequent and clear communication throughout.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone from the front desk to the technician were professional, friendly, and thorough. This is my 2nd time using Caliber Collision and I will definitely recommend them to everyone.

Likely to Recommend

I have and will continue to recommend Caliber Collison

Repair Quality

Customer Service

From the front desk to completion, everyone I talked to was friendly, accommodating, and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

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