Caliber - Austin - Wells Branch
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am disappointed with the quality of the paint job. It appeared to have been completed somewhat rushed and did not seem to meet the expected quality. One section of the bumper was missed during the initial painting, and after I brought it to their attention, it appeared that clear coat was applied over the area rather than properly removing the plastic and correcting the paintwork. I would have appreciated a more thorough approach to addressing the issue and ensuring the finish was consistent with the rest of the bumper. Unfortunately, I’m not satisfied with the overall quality of the paint job and feel there was an opportunity to take more care in completing the work properly.
My Experience - 5.0/5.0 -
Dale was amazing from assessing the damages to explaining the path forward and best plan of actions for the upcoming repairs. I especially appreciated the attention to detail and ensuring that the process was smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy with the outcome and repairs. My vehicle looks as if it was never involved in an accident.
Customer Service - 5.0/5.0 -
The customer service was truly amazing from the drop off to pick up and everything in between. Dale was very helpful and punctual with any and all updates.
My Experience - 5.0/5.0 -
Marco was great and did an awesome job working with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Marcos did an amazing job throughout the repair process. He texted me daily updates so I was informed on how it was going. He answered my questions and went above and beyond to make the experience seamlessly smooth.
Likely to Recommend - 5.0/5.0 -
The work was excellent.
Repair Quality - 5.0/5.0 -
First the work was top notch. The damage was repaired flawlessly. Second, the customer service was excellent. Marco provided me daily updates on how the repair was proceeding. I would recommend this shop as 5 star.
Customer Service - 5.0/5.0 -
As stated in the first question, Marco was a true professional. He kept me updated daily on how the repair was proceeding. He always asked if I had additional questions and made sure to let me know he was available and willing to answer them.
My Experience - 5.0/5.0 -
Thank you so much for the quick and seamless repair on my jeep. I appreciate the fast service and keeping me in the loop throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome staff and quick repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Buen trabajo
Repair Quality - 5.0/5.0 -
Excelente trabajo
Customer Service - 5.0/5.0 -
Buen servicio
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our car was completed well before the expected date. We were kept informed through the entire process and they were very knowledgeable in all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ramon kept me updated on the progress it wasn’t a big job but , he treated it as though it was
Likely to Recommend - 5.0/5.0 -
Over and over again
Repair Quality - 5.0/5.0 -
Marco was very attentive to my needs and his estimate for time of repair was right on. I would recommend this Caliber Collision repair to my friends.
Customer Service - 5.0/5.0 -
My truck looks like it was never damaged
Returned Clean
My Experience - 5.0/5.0 -
I loved how well they did 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate the multiple updates and communication from Dale. This repair coincided with a very busy week for me and it meant a lot to me to know that Dale and team where taking care of my vehicle and did not feel stressed about the process at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very helpful and attentive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service was surprisingly good for a body shop.