Caliber - Austin - Wells Branch

4.9 (2,447reviews)

97%

(737) 273-0340

1916 Cheddar Loop, Austin, TX 78728

97%

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1916 Cheddar Loop
Austin, TX 78728

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About Caliber - Austin - Wells Branch

See Photos

1916 Cheddar Loop
Austin, TX 78728

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,447)

Sort By:
Newest
Rating

2,009 Customers Rated

5 Stars

71.9% Complete

(1760)
4 Stars

6% Complete

(146)
3 Stars

1.2% Complete

(29)
2 Stars

0.9% Complete

(23)
1 Star

0.6% Complete

(15)
< 1 Star

1.5% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the outstanding communication throughout the repair process. Reviews frequently mention timely completion of repairs, often ahead of schedule, and excellent attention to detail that leaves vehicles looking like new. The professional and friendly staff receive high marks for keeping customers informed with regular updates via calls and texts. Many customers express complete satisfaction with the repair quality, noting seamless paint matching and flawless workmanship. The convenience of having Enterprise rental services next door is also appreciated. Several reviews mention staff going above and beyond expectations, including delivering vehicles to customers and providing thorough explanations of the repair process.

Select to learn more

Service Quality
Timeliness
Communication

"Caliber Collision did an outstanding job on my repair—great communication, fast service, and excellent quality work from start ..." Read more

"Entire team was amazing. I even took the time to do a google review I was so thankful for the above and ..." Read more

"The work was perfect"

"... completed and car returned faster than expected and the work done was exceptional." Read more

"Great customer service"

"It was ready 3 or 4 days ahead of schedule"

"It was ready when it was promised"

"Before! Five days earlier than promised!"

"My vehicle was completed earlier than the initial estimate."

"Antes de lo prometido"

"I was always aware of the status of the vehicle. Every 2 or 3 days I was updated about the ordering ..." Read more

"They kept me comeplety up dated on the progress of the repairs from start to finish he handed all ..." Read more

"We were well-informed of everything throughout the entire process!"

"Very good at communicationupdates"

"... were both excellent throughout the entire process, communicating regularly and providing great customer focused service every step of the way." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Caliber Collision did an outstanding job on my repair—great communication, fast service, and excellent quality work from start ..." Read more

"Entire team was amazing. I even took the time to do a google review I was so thankful for the above and ..." Read more

"The work was perfect"

"... completed and car returned faster than expected and the work done was exceptional." Read more

"Great customer service"

"It was ready 3 or 4 days ahead of schedule"

"It was ready when it was promised"

"Before! Five days earlier than promised!"

"My vehicle was completed earlier than the initial estimate."

"Antes de lo prometido"

"I was always aware of the status of the vehicle. Every 2 or 3 days I was updated about the ordering ..." Read more

"They kept me comeplety up dated on the progress of the repairs from start to finish he handed all ..." Read more

"We were well-informed of everything throughout the entire process!"

"Very good at communicationupdates"

"... were both excellent throughout the entire process, communicating regularly and providing great customer focused service every step of the way." Read more

Jeffrey (Honda owner) reviewed 8/3/26

Linda (Mini owner) reviewed 8/3/26

Very nice experience. Everyone was kind and thorough. Will be our go too always if needed. Also, would recommend them to anyone needing repair.

Chris (Toyota owner) reviewed 8/3/26

Dale is great and one of the reasons I keep coming back to caliber

Dana (Honda owner) reviewed 8/1/26

Dale Fachman was professional and friendly. He finished my car repairs in our agreed on schedule. I will recommend my friends and family to Caliber Collision if that need arises.

Candido (Honda owner) reviewed 7/31/26

Richard (Cadillac owner) reviewed 7/31/26

Marielena (Nissan owner) reviewed 7/31/26

Exellent service, very profesional.

Hilary (Toyota owner) reviewed 7/31/26

My service advisor, Marco R was very friendly, courteous, and professional. He kept me updated along the way about the progress of the repair to my vehicle and my vehicle was done in a very timely manner. It looks good as new. You couldn’t even tell there was ever damage to the vehicle. I would 100% recommend Caliber Collision specifically this Wells branch location for future repair repairs.

Arianna (Hyundai owner) reviewed 7/31/26

Carolina (Toyota owner) reviewed 7/30/26

Betty (Toyota owner) reviewed 7/30/26

Shevaun (Honda owner) reviewed 7/30/26

Cyndi (Toyota owner) reviewed 7/28/26

Dale has a level of care and dedication I that is rare these days. Thank you for going above and beyond!"

Wilianyela (Toyota owner) reviewed 7/27/26

John (Lexus owner) reviewed 7/27/26

Marco was excellent at keeping me informed

Heather (Kia owner) reviewed 7/27/26

Did good work and communicated clearly as work progressed!

Kamie (Lexus owner) reviewed 7/27/26

Repair looks as good as new. Communication regarding repair was excellent, and repairs were completed in a timely manner.

Dale Fachman was my estimator. He did a fantastic job. He described the repairs required, and provided an accurate completion time.

Stephanie (Nissan owner) reviewed 7/27/26

Repair was timely and efficient. I was kept in the loop as the repairs were being done and when it was completed.Service rep Marco was excellent 10 Stars. He is a great asset to your organization

Marco my advisor was extremely knowledgeable and helpful and courteous

My advisor as well as the receptionist were extremely courteous and friendly and patient with me

Chelsea (Subaru owner) reviewed 7/24/26

Caitlin (Subaru owner) reviewed 7/23/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Austin - Wells Branch

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Austin - Wells Branch

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,447)

2,009 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean