Gerber Collision & Glass - Austin/Howard Ln.

4.9 (490reviews)
98%
1908 W Howard Ln,  Austin,  TX  78728
See Photos
Online Estimate
Book Appointment

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Austin / Howard Ln offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (490)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new after repairs. The team is widely recognized for exceptional communication, providing regular updates via texts and phone calls throughout the repair process, which customers found reassuring and confidence-inspiring. Timeliness is a recurring highlight, with numerous vehicles completed ahead of schedule. Customers also appreciate the above-and-beyond touches such as thoroughly cleaning vehicles inside and out. A few customers noted isolated concerns about repair completeness and fitment, as mentioned directly in their feedback, but the overwhelming sentiment reflects a highly satisfying experience.
AI-Generated from reviews written in the last 12 months
Select to learn more
"My vehicle looks better coming out of this shop than it did when I bought it from the dealership. The work and ..." Read more
"This is my third time using Gerber Collision, and every time, it's top-tier. Communication is a 10, and customer ..." Read more
"It took almost 6 weeks to fix my car. I dropped my on 11202025. When we picked it up on ..." Read more
"The job was completed about a week ahead of schedule"
"... This was a huge help as I use my truck for work. They got me in an out as quickly as possible. And a very nice surprise on top of all of this – ..." Read more
"Everyone at Gerber was wonderful. My car was ready a week before expected. A friend at work recommended Gerber and I am glad ..." Read more
"Repairs were completed much faster than anticipated. Great staff. Work done was excellent."
"It took almost 6 weeks to fix my car. I dropped my on 11202025. When we picked it up on ..." Read more
"It impressed me that I received both texts and phone calls giving me progress reports. This is something few repair people, dealerships, ..." Read more
"... Gerber Collision, and every time, it's top-tier. Communication is a 10, and customer service is a 10. I dont know about the other locations, but this particular ..." Read more
"... simple, the rental car process was seamless, and communication was spot on throughout the entire repair. Pickup was just as easy. I also appreciated that ..." Read more
"The team was very communicative and patient when explaining things to me. It made it very easy to trust the team ..." Read more
"Consistent texts kept me informed and confident."

My Experience

Very satisfied and very courteous

My Experience

Good

Likely to Recommend

Repair Quality

Excellent work and customer service. Won’t think about going to any other shop

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team went above and beyond during the whole repair process. Them were very communicative during the whole process. Car looks like it was never hit and they even gave the whole car a good wash which I didn't expect. Thank you for the fast and quality work!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire team was very professional and provided excellent customer service. My Tiguan looks brand new! Ray and Justin went above and beyond to make sure every detail was taken care of and that I was completely satisfied. I definitely recommend Gerber for any body or paint work. They will be my first choice if I need repairs in the future.

Likely to Recommend

Repair Quality

I am extremely satisfied with the repairs, fast service, and excellent customer service. A special thank you to Ray, Austin, Britney, and the entire team for a great experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Depends on which process I’m coming in for. Definitely not a bumper replacement

Repair Quality

Happy with the communication, but a little disappointed with the finish of the rare bumper fitment.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good communication and did a great job getting my car back to me in a timely fashion!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was very communicative and patient when explaining things to me. It made it very easy to trust the team and know they’d do a good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin was very easy to work with and explained the process with the insurance company thoroughly. He kept me updated while the car was in the shop. The team was very professional and friendly. The work on the car was good. They cleaned the car inside and out which is a very nice touch. Very easy process. This location is golden!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin Broussard made getting my car fixed as easy and quick as possible. That guy is great at his job.

My Experience

Justin has great communication skills. He gave me regular updates and he was very friendly.

Likely to Recommend

Repair Quality

Just has phenomenal communication skills and always kept me in the loop on my repairs

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The shop did an excellent job. They provide great service and kept me appraised of status of repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly atmosphere. Excellent work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin’s a prince of a man. All class, super patient, technically savvy. The entire staff was honestly great but I made Justin answer a hundred questions and he went above and beyond in patience and expertise. The experience was 10/10

Likely to Recommend

Repair Quality

Justin was 10/10

Customer Service

Perfect service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 490

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Austin  |  78728