Gerber Collision & Glass - Austin/1600 W Howard LA

5.0 (85reviews)
100%
1600 W Howard Lane,  Austin,  TX  78728
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Gerber Collision & Glass - Austin/1600 W Howard Lane offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Subaru
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Email

Reviews (85)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted that repairs were completed ahead of schedule, with results exceeding expectations. Customers appreciated being kept informed via texts and calls, and noted the team went above and beyond, including detailing vehicles and addressing additional issues at no extra charge. A few customers noted improvement areas directly from their experience, including difficulty reaching staff by phone, preference for human contact over automated systems, and occasional delays beyond initial estimates.
AI-Generated from reviews written in the last 12 months
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"the repair looks great! No complaints. My car looks just like it did before, if not better"
"Gerber Collision went above and beyond what I expected with amazing results. Im very pleased with the work ..." Read more
"Excellent customer service and a great job with the work. My car looks great. Fantastic staff."
"... completed ahead of schedule. When it was returned my 2019 car looked brand new. It was obvious to me the staff take pride in their work AND they are hard ..." Read more
"Nice people, excellent customer service, good work in a timely manner."
"My car was completed ahead of schedule. When it was returned my 2019 car looked brand new. ..." Read more
"The team was amazing! The car was completed early and looks better than when I first got it."
"Was first told 3 to 4 days and it ended up taking 2 weeks."
"... constantly giving me messages on the status, and it ended up being finished more than a week earlier than estimated and they even informed me that it ..." Read more
"... so kind and accommodating! Also truly appreciate they were willing to try doing my repairs in a more timely manner after I let them know I unfortunately did ..." Read more

My Experience

Every employee who was working at Gerber was not only very professional, they were all very nice and caring!! They did an absolute, phenomenal job on my truck and it looks brand new!! It was repaired very quickly! I recommend Gerber to any person who needs a repair done on their vehicle!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I did not choose Gerber Collision & Glass myself but I am very happy with the service that I received from the first call to the delivery of my car to me at my work place. Thank you Raz, Ricardo and Jackie. I give you all the highest score that I can. Blessings! LeBerta Ballage

My Experience

Great service. Very professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing team and Amazing service. They have worked on my car twice and both times have been great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience overall! The team was professional, helpful, and did an excellent job with my car. Very satisfied with the service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service and professionalism was exceptional. My car looks like new(it is 6years old). Having it detailed including the trunk was extra special)I had planned on asking for this as a Christmas gift from my family)). I will definitely recommend this company to others. Ricardo and the office manager were very helpful and fun to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went really good. I love the way they did the work on my car and they are really fast and fixing your car. Really nice people.

Likely to Recommend

I would recommend it to anybody

Repair Quality

Love the way they fix my car. Everything was so perfect.

Customer Service

Really fast and easy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks nice for an older car repair, I was a little worried about that.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend the shop to a friend or family member.

Repair Quality

I’m very satisfied with the quality of the repair. The work was completed properly, and I’m happy with the results. Thank you!

Customer Service

I was very satisfied with the customer service. The staff were friendly, professional, and helpful throughout the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was completed ahead of schedule. When it was returned my 2019 car looked brand new. It was obvious to me the staff take pride in their work AND they are hard workers.

Likely to Recommend

I have already recommended Gerber Collision to my family and friends

Repair Quality

Fabulous work fabulous staff

Customer Service

Very customer friendly and competent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Awesome job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I really took care of me, I’m on the way, and every question I have! Repairs are great, and the customer service was exceptional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and easy process, very professional, excellent customer service.

Likely to Recommend

Repair Quality

Excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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