Gerber Collision & Glass - Austin/Rutland Dr.

4.9 (1,317reviews)
97%
1950 Rutland Dr,  Austin,  TX  78758
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Austin / Rutland Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,317)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness is a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff are widely described as friendly, knowledgeable, and professional. A few customers noted occasional communication gaps or minor post-repair issues such as paint imperfections or unattached parts, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"It looks like nothing ever happened! You cant even tell that this whole piece of my car was replaced."
"... updated multiple times as the car was being fixed, and upon picking up the car it was clear they did a great job! Highly recommend for any car repair or paint needs!" Read more
"... professionalism and took the utmost care to my vehicle. Repairs look brand new and Im completely satisfied" Read more
"The body work was incredible and the automated messages were very informative on progress. They also over ..." Read more
"Longs of dings and chips on the replacement door you installed"
"... delivered by setting a realistic completion date and completing a few days earlier than stated." Read more
"... weeks estimate but the Gerber team on Rutland was able to fix the car in less than 3 weeks. Everything looks good and the communication was ..." Read more
"Really pleased with my experience. Everything went faster than I expected and the car looks brand new again! Good communication and updates"
"Everything went well! Got me back in my vehicle sooner than expected."
"Car was ready in less than a week & they even dropped it off to my job!"
"... plastic underbody parts on my 2018 Honda Accord. I was kept up to date each day with both texts and phone calls as to the expected completion timeline. All staff ..." Read more
"... exceptional and I couldnt be more pleased. I received timely communication about the progress of my vehicle and they went above and beyond to ensure my satisfaction. ..." Read more
"... but I did not. I did not receive a follow up call. I had to call for an update along the way rather than be contacted first. Better communication with updates and confirmation ..." Read more
"They do fantastic work, and are so communicative throughout the repair process. My husband is a car guy 100% and loves this place, ..." Read more
"The first 3 days had no communication, the last 4 days had double updates"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did a great job and the employees all of them Carlos and Wade were wonderful very satisfied with their service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very nice thanks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Did a great job

Repair Quality

Service was great. Was not contacted for some updates during work

Customer Service

Helpful friendly staff

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I am amazed at the repairs done to my truck, the amazimg service and quality remained the same even when I needed my truck fixed again. I would highly recommend this shop to family and friends, and if I ever needed my truck fixed again, I would definitely come back!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They do fantastic work, and are so communicative throughout the repair process. My husband is a car guy 100% and loves this place, and I was thrilled with their work!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’m impressed by the way my vehicle was repaired. It looks like new! Carlos kept me updated with the status of the repair,. I commended them for keeping my credit card safe, I dropped it on the car floor. I am very grateful! Thank you Carlos and Maria! 😊

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone at collision Gerber made a very stressful experience into a smooth and positive thank you everyone for your help and your kindness! I really appreciate the communication and professionalism! Thank you again, Lydia G

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had a great experience from beginning to end. I am loving my GMC Mr Wase went over and beyond and made the process easy and efficient. Great customer service, good location and a beautiful store. I’m very pleased with my overall journey with Wade and entire staff

Likely to Recommend

No doubt

Repair Quality

Fantastic ⭐⭐⭐⭐⭐ Thank you Mr Wade

Customer Service

Just picked up my truck from Gerber Collision & Glass and it looks fantastic. ⭐⭐⭐⭐⭐

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I spoke with at Gerber on Rutland was outstanding! They were so kind, informative, and eager to help. The repairs on my vehicle look amazing!

My Experience

It was good, Carlos was very helpful and explained everything very well. Took a little longer then expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the repair done to my truck, the shop was very professional and good at communicating. The repair was done in a timely manner. I'd highly recommend this shop to friends and family in need of repairs.

My Experience

This is the second time Maria & Carlos have taken care of me and they've been helpful, personable, and keep me well informed at each stage of the repair. And while I hope to not need their services again, I'll keep coming back when I inevitably do

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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