Gerber Collision & Glass - Austin/Rutland Dr.

4.9 (1,337reviews)
98%
1950 Rutland Dr,  Austin,  TX  78758

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Austin / Rutland Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,337)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, timely repairs, and proactive communication. Many highlight that vehicles were returned cleaner than expected, with repairs completed ahead of schedule. Customers frequently commend the friendly, knowledgeable, and professional staff who kept them informed throughout the process. Several reviewers note the shop went above and beyond expectations, including detailing vehicles and accommodating special requests. A few customers mentioned minor concerns such as occasional communication gaps in early repair stages, small fitment issues, and rare instances of parts not being fully secured - all noted directly from customer feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... updated multiple times as the car was being fixed, and upon picking up the car it was clear they did a great job! Highly recommend for any car repair or paint needs!" Read more
"It looks like nothing ever happened! You cant even tell that this whole piece of my car was replaced."
"Gerber is the best customer oriented business that I have ever been associated with."
"They do fantastic work, and are so communicative throughout the repair process. My husband is a car guy 100% ..." Read more
"... professionalism and took the utmost care to my vehicle. Repairs look brand new and Im completely satisfied" Read more
"... delivered by setting a realistic completion date and completing a few days earlier than stated." Read more
"... weeks estimate but the Gerber team on Rutland was able to fix the car in less than 3 weeks. Everything looks good and the communication was ..." Read more
"Really pleased with my experience. Everything went faster than I expected and the car looks brand new again! Good communication and updates"
"Gerber gave an original estimated completion time of three weeks but actually finished in two weeks."
"... delivered. The repair, despite a part on back order took less than 2 weeks instead of the month plus it was scheduled for. Thanks to Carlos and his team ..." Read more
"... plastic underbody parts on my 2018 Honda Accord. I was kept up to date each day with both texts and phone calls as to the expected completion timeline. All staff ..." Read more
"... Everyone was exceptional and I couldnt be more pleased. I received timely communication about the progress of my vehicle and they went above and beyond to ensure my satisfaction. ..." Read more
"... amazing job on my car. His pricing was very fair, and his communication throughout the process was excellent. He had my car ready exactly when he said he would, ..." Read more
"The first 3 days had no communication, the last 4 days had double updates"
"The administration was not good at communicating"

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My Experience

Gerber Collision is the only place I will recommend for car repairs and If I need repairs in the future I will definitely be back. Marie and Carlos were way above customer satisfaction for a complicated situation

My Experience

Great customer service, prompt responses and updates. Great work done on my car looks like a brand new car. Y'all made the process as smooth and seamless as possible for my convenience as well as the rental vehicle arrangements, pick up and drop off. Would definitely recommend y'all in a heart beat.

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They were fantastic, explaining every part of the estimate and helping navigate the rental car

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Returned Clean

My Experience

Appreciated the quick turn around time and efficiency to get my car taken care of. Also, Carlos was very polite and kind during the process. Daily updates were also appreciated. Will recommend to others.

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There are pieces that have fallen off the top and windows. Otherwise, great job.

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Returned Clean

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Great communication and cleaned my car upon return which was a great surprise!

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Returned Clean

My Experience

Carlos and his team completely took care of me and my vehicle from the moment I called until the very end when I picked up my vehicle. Being without your vehicle and trusting someone to fix it is never easy, but I’ve never been more happy with an experience than I have been with this one. 10/10

My Experience

Really good customer care and work fast and perfect

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Very helpful people and work fast n good

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Returned Clean

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Great customer service

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Translated from Spanish by Carwise
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Me gustó el servicio y la amabilidad de las personas que me atendieron

Returned Clean

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I’ve already recommended Gerber to several friends.

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Excellent work. Excellent service.

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Carlos did a great job going over needed repairs and keeping me posted on progress.

Returned Clean

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I would definitely recommend Gerber, I was very happy with my service!

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Everyone who helped me was so nice! They made sure my car got the best repair, and I was updated very frequently. They went above and beyond!

Customer Service

Everyone who helped me was so nice! They made sure my car got the best repair, and I was updated very frequently. They went above and beyond!

Returned Clean