Gerber Collision & Glass - Austin/12th St.

4.9 (1,846reviews)

98%

(512) 476-5536

1006 W 12th St, Austin, TX 78703

98%

See Photos

1006 W 12th St
Austin, TX 78703

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Austin/12th St.

See Photos

1006 W 12th St
Austin, TX 78703

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Austin/12th St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,846)

Sort By:
Newest
Rating

1,631 Customers Rated

5 Stars

81.2% Complete

(1499)
4 Stars

4.8% Complete

(89)
3 Stars

0.9% Complete

(17)
2 Stars

0.5% Complete

(9)
1 Star

0.2% Complete

(4)
< 1 Star

0.7% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as exceeding expectations and leaving vehicles looking brand new. Communication stands out as a major strength, with many customers appreciating frequent text updates and proactive status notifications throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned delays or unresolved issues such as incomplete repairs and unexpected damage, reflecting areas where improvement was directly noted in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... Gerber team had taken extremely good care of my needs. Their customer service is superior as well as the quality of the repair. I would not consider taking my car ..." Read more

"... center I have been to, the people were amazing and the work done on my car blew me away. The front of my car looks like it just came off ..." Read more

"... could have expected. The staff was courteous and the work was done promptly and very professionally. My car looks beautiful and they even washed and ..." Read more

"... was flooded and subsequently scratched and damaged. No responsibility taken, even though pictures were taken that prove the facts. No apologies, just accusations ..." Read more

"Wonderful experience from start to finish! Thank you so much for making it so easy on us!!!"

"The vehicle was done a week early!"

"Beat the timelines by 6 days. Excellent quality"

"Took longer than originally promised. I brought in early Monday morning. Promised by Friday. ..." Read more

"Gerber initially says ready Wednesday but in reality it is late Friday afternoon. Im out of town so I turn my car in on ..." Read more

"Great work and completed before estimated time."

"Outstanding from beginning to end. The communication and service were outstanding. Love the text messages!"

"Communication from Gerber was excellent. I received regular updates by my preferred method. The person a woman at the ..." Read more

"The communication with the technician was amazing everything was fast and very attentive to detail."

"Constant communication"

"I was surprised at how many updates I got!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Gerber team had taken extremely good care of my needs. Their customer service is superior as well as the quality of the repair. I would not consider taking my car ..." Read more

"... center I have been to, the people were amazing and the work done on my car blew me away. The front of my car looks like it just came off ..." Read more

"... could have expected. The staff was courteous and the work was done promptly and very professionally. My car looks beautiful and they even washed and ..." Read more

"... was flooded and subsequently scratched and damaged. No responsibility taken, even though pictures were taken that prove the facts. No apologies, just accusations ..." Read more

"Wonderful experience from start to finish! Thank you so much for making it so easy on us!!!"

"The vehicle was done a week early!"

"Beat the timelines by 6 days. Excellent quality"

"Took longer than originally promised. I brought in early Monday morning. Promised by Friday. ..." Read more

"Gerber initially says ready Wednesday but in reality it is late Friday afternoon. Im out of town so I turn my car in on ..." Read more

"Great work and completed before estimated time."

"Outstanding from beginning to end. The communication and service were outstanding. Love the text messages!"

"Communication from Gerber was excellent. I received regular updates by my preferred method. The person a woman at the ..." Read more

"The communication with the technician was amazing everything was fast and very attentive to detail."

"Constant communication"

"I was surprised at how many updates I got!"

Emily (Subaru owner) reviewed 9/22/26

They handled it all! Took care of the repairs, gave me updates, and replaced a recalled part!

Pam (Acura owner) reviewed 9/21/26

Car looks great. Everyone I interacted with at Gerber was professional and very friendly.

Francisco Mauricio (Toyota owner) reviewed 9/21/26

No pierdan las cosas de los clientes

No encontre mi dado desde el día que me la entrgaron y llame al siguiente dia para que me lo dieran pero no me an dado nada el dado es lo que ocupo para quitar la llanta

Denme mi dado

John (Volvo owner) reviewed 9/21/26

Nellie was so helpful. Angel was (is) a great ambassador for the Gerber family.

Outstanding experience!

Angel was (is) a great ambassador for the Company. Nellie was so helpful.

Sean (Toyota owner) reviewed 9/17/26

Everyone was great. Dave was outstanding to work with

Michael (Toyota owner) reviewed 9/17/26

Did a nice job and no problem recommending to others.

Repair was well done and looks new. Delays were ins cos fault, not Gerber.

Dave took his time explaining everything in an easy to understand manner. Very helpful.

Maxwell (Honda owner) reviewed 9/15/26

Start to finish the process was efficient and I was updated in a timely manner.

Steve (Toyota owner) reviewed 9/14/26

Dave is great - super friendly! And the facility did great work with our front windshield install.

Belinda (Lexus owner) reviewed 9/14/26

Very happy with my service.

Edward (Subaru owner) reviewed 9/10/26

Simeon (Mazda owner) reviewed 9/10/26

Looks good as new. Ahead of schedule too

Jeinmiry (Honda owner) reviewed 9/8/26

My car looks amazing!

Fantastic!

Lauryn (Chevrolet owner) reviewed 9/7/26

Lauren (Lexus owner) reviewed 9/4/26

Olivia (Volkswagen owner) reviewed 9/4/26

I would recommend Gerber to anyone. Angel was amazing to work with!

Julia (Honda owner) reviewed 9/3/26

Speedy work. Much appreciated.

Kyle (Ford owner) reviewed 9/1/26

Michael (Mercedes-Benz owner) reviewed 9/1/26

Jackson (Kia owner) reviewed 8/31/26

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view more shops in: Austin | 78703

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Gerber Collision & Glass - Austin/12th St.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Austin/12th St.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,846)

1,631 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 3.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -