Caliber - Bastrop

My Experience - 5.0/5.0 -

Everything was great! They went above and beyond doing a great job!

My Experience - 5.0/5.0 -

My service Advisor, Jennifer played above and beyond role to ensure that my car received special attention. She is an outstanding customer service representative that anyone customer would want to work with. In fact, she was extra ordinarily helpful in helping to fix minor issues before I picked up my car.

Likely to Recommend - 5.0/5.0 -

I want whoever I will recommend to experience what I have experienced from Caliber Collision

Repair Quality - 5.0/5.0 -

The service agent was very professional and helpful to me during and after the time I picked up my vehicle. Her customer service was superb.

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

My Experience - 0.0/5.0 -

My vehicle was supposed to be ready on December 30th but wasn’t finished until January 7th. The person in charge of my vehicle, Thomas was always out of the office when I called and asked for a check up on my vehicle.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Even with delays due to parts being back ordered, this branch kept an open line of communication and made sure we knew everything going on. The workmanship was perfect thus far. Well done Bastrop.

Customer Service - 5.0/5.0 -

See previous answer

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Completely impressed with the communication, professionalism, work that was completed and turn around time from all at caliber Collison especially Tom.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied!

Customer Service - 5.0/5.0 -

Tom kept me up to date the whole process. Very professional!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Quick responce

Returned Clean

Likely to Recommend - 5.0/5.0 -

Satisfied

Repair Quality - 5.0/5.0 -

Satisfied

Customer Service - 5.0/5.0 -

Satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber Collision was fair in pricing, honest in the explanation of work needed, and quick with the repair on my Terrain.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Had no complaints will take my car to Caliber Collision all day long they kept me updated every week which I loved so Caliber Collision is the best

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Although it's never fun needing a mechanic y'all make going through the process of needing one so easy. Everyone was very polite and professional and seemed genuine. Although tired everyone I spoke to seemed to enjoy their job. My car was beautifully taken care of and quite frankly looked better than the day I brought it home. Wobbles (the car) and I thank you.

My Experience - 5.0/5.0 -

Our entire experience with Caliber Collision has been great! We are very pleased with the work done and the short turnaround time. We will definitely go back to Caliber if we ever need repairs again!

Likely to Recommend - 5.0/5.0 -

This is our first time to use Caliber Collision and we will definitely use them again as well as recommend them to all of our friends and family. They did an amazing job!

Repair Quality - 5.0/5.0 -

Tom and his team did an awesome job on the repair of our 2000 Tundra truck. We were incredibly impressed with how quickly they got the job done and how amazing the truck looks!

Customer Service - 5.0/5.0 -

Tom did a great job of keeping us informed every step of the repair. We also really appreciated that he called us so we could get the driver's side window tinted (at our cost) while the passenger window was being tinted as part of the insurance claim repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Tom was very communicative and clear from A to Z during the repair process. I’ve had body work done at other Caliber locations and this was the best by far.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I already submitted my full response with comments on 12/22/25. I keep receiving the same texts asking for feedback. The repair went great. The post-repair auto-texting has been annoying. Please stop.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jenifer was very helpful giving me updates weekly. She is so great, which made my experience wonderful. This is my second time coming to caliber collision and I will definitely come back if I need any other repair done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We have a good experience regarding the repair of our 2020 Subaru Ascent. Also with the excellent assistance of Jennifer during the process.

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

car looked good on outside where the damage was. But when 8 got 8n the controls 8n side of seat were broke lose and hanging. It had prev been damaged but was repaired. Now was completely hanging off of seat. Asked the guy who was 8n charge of vehicle. He was a little heavy set. But he said yea when I got out I heard a click. I'm told him that's probably when it was broke. Then he sarcastically said it's broke what do u want.me ro do about it. He previously was telling me to take the survey and give a good mark. But after this was pointed out he said dnt worry about doing the survey if I was going to give a bad review. This was weird and very unprofessional. He brought out zip ties to fix the broken control panel on side of seat.

Repair Quality - 3.0/5.0 -

The car looked good on outside where the damage was. But when 8 got 8n the controls 8n side of seat were broke lose and hanging. It had prev been damaged but was repaired. Now was completely hanging off of seat. Asked the guy who was 8n charge of vehicle. He was a little heavy set. But he said yea when I got out I heard a click. I'm told him that's probably when it was broke. Then he sarcastically said it's broke what do u want.me ro do about it. He previously was telling me to take the survey and give a good mark. But after this was pointed out he said dnt worry about doing the survey if I was going to give a bad review. This was weird and very unprofessional. He brought out zip ties to fix the broken control panel on side of seat.

Customer Service - 1.5/5.0 -

The car looked good on outside where the damage was. But when 8 got 8n the controls 8n side of seat were broke lose and hanging. It had prev been damaged but was repaired. Now was completely hanging off of seat. Asked the guy who was 8n charge of vehicle. He was a little heavy set. But he said yea when I got out I heard a click. I'm told him that's probably when it was broke. Then he sarcastically said it's broke what do u want.me ro do about it. He previously was telling me to take the survey and give a good mark. But after this was pointed out he said dnt worry about doing the survey if I was going to give a bad review. This was weird and very unprofessional. He brought out zip ties to fix the broken control panel on side of seat.

Returned Clean

My Experience - 5.0/5.0 -

Looks like a brand new car. Excellent work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The whole office is very friendly and professional

Repair Quality - 5.0/5.0 -

Very quick turnaround

Customer Service - 5.0/5.0 -

Tom is awesome!

Returned Clean