Caliber - Bay St Louis

4.9 (1,540reviews)
98%
1203 Hwy 90,  Bay St Louis,  MS  39520
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,540)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and timely repairs. Many highlight the seamless, stress-free repair process and the team's commitment to keeping customers informed at every stage through calls, texts, and personal updates. Repair quality is frequently described as flawless, with vehicles returned looking brand new. Customers appreciate the professionalism, friendliness, and above-and-beyond attitude of the entire staff. A few customers noted areas for improvement, including occasional delays, parts availability issues, and isolated quality concerns such as paint inconsistencies and calibration issues, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... otherwise could have been a stressful situation quality: Repair quality was excellent. I cant tell the difference between the repair and the rest of the car" Read more
"... good. There is a gap where it was replaced and then the weld part that was welded looks like a first day welder done the work. The back bed doesn't even match correctly." Read more
"... provided great customer service, kept me informed, and delivered quality work. My vehicle looks great, and I am completely satisfied with the results. ..." Read more
"No doubt the best. Although it was a minor repair, I cant even tell there was any damage. I recommend Caliber Collision for any type of damage. Very professional.Awesome ..." Read more
"... spray on black paint service: The people are nice but cant seem to get quality work from their employees and dont QC a thing. recommendShop: Would NEVER recommend ..." Read more
"... professional and kept me posted with the progress. Finished ahead of schedule. I would recommend anyone to yall." Read more
"... to insure that my vehicle was fully repaired and returned to me ahead of schedule." Read more
"The entire crew was amazing, my car was done a week before expected! 1010!!"
"... professional and did an amazing job with repairs. Delivered vehicle on time and kept me notified along the way with updates. Outstanding service from entire team." Read more
"... experience with Caliber Collision was 💯 top notch!! They kept me informed and up to date throughout the entire process and answered any questions I had, ..." Read more
"I received daily updates on the status of the repair onTime: Repair was completed a day before what was ..." Read more
"Caliber was great at informing every stage of the repair of my car. Everyone I spoke to were very very very helpful ..." Read more
"... Sierra 3500 AT4 back to pristine condition. They provided constant updates throughout the process. Extremely impressed by their professionalism." Read more
"... caliber. cleanliness: Totally satisfied. quality: Fast, courteous, great communication, and great looking work." Read more

Likely to Recommend

Repair Quality

Very nice job. And thank you Monty for the extra personal service in returning the car while we were out of town. It looks great! Thanks again.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They went above and beyond. I would recommend them to anyone.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the entire staff. The service was very professional. I was kept informed of the progress of the repairs. Not to mention that my jeep got repaired quicker than promised. Every question was answered in detail and I felt like the whole staff really cared about going above and beyond' to make sure that when you left, iI'd want to come back. (Which I will). Y'all rock! Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Doors replaced do not lock

My Experience

Team was professional and did an amazing job with repairs. Delivered vehicle on time and kept me notified along the way with updates. Outstanding service from entire team.

Likely to Recommend

Repair Quality

Team kept me informed of progress throughout repairs. Could not tell there had been any damage and delivered car on time.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job on my truck.

Customer Service

Customer service was outstanding!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with Caliber Collision! The entire repair process was smooth, professional, and stress-free. The team provided great customer service, kept me informed, and delivered quality work. My vehicle looks great, and I am completely satisfied with the results. Thank you to the entire team for a job well done!

My Experience

model repair shop very nice crew

Likely to Recommend

good shop

Repair Quality

good work

Customer Service

excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Again, The repair job was perfect and the repairs were completed by the given delivery date.

Repair Quality

Perfect job on the repairs. Appreciate the expediting of the job to minimize rental cost

Customer Service

All of the agents involved in my job were courte and friendly.ous, knowledgeable

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the service I received from Caliber Collision, they made the process of having my truck repaired easy.

Likely to Recommend

Repair Quality

Caliber Collision really took care of us. Fixed my son’s truck, kept us informed of the process. I am very happy and will use them again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our car looks better than it did before the accident! And my wife is happy. So I’m happy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Superb customer service! Great coordination with Enterprise.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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