Caliber - Blacksburg

4.9 (798reviews)
96%
1200 N. Main St,  Blacksburg,  VA  24060

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (798)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Many customers highlighted that their vehicles were completed ahead of the promised date, reflecting strong efficiency. Staff were widely recognized for their professionalism, patience, and willingness to go above and beyond. A few customers noted isolated concerns around delayed completion dates and invoice processing, as mentioned directly in their feedback, but the overwhelming majority expressed high satisfaction and a strong likelihood to recommend the shop.
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"... Collision located on N Main St in Blacksburg, Va. Both times the resultant repair work was exceptional." Read more
"... a whistle.. Outstanding job on my 2014 Silverado. Looks better than it did before accident. Thank You Caliber…!" Read more
"Amazing customer service, quality work, and fantastic communication throughout the whole process. I would highly recommend ..." Read more
"I am not completely satisfied with my repair. I noticed that one of the rubber flap used was not ..." Read more
"... the staff went well beyond the minimum expectation, did useful work I didnt ask for and delivered early. Id recommend them to anyone." Read more
"It was ready before the initial completion date. Also, we had a question regarding a headlamp and ..." Read more
"... Caliber Collision provides a realistic date, and was able to complete the work ahead of that schedule." Read more
"I was told initially it would take 3 weeks but it took 5 weeks"
"Vehicle was ready about a week later than expected which cost us extra on rental car fees."
"The constant communication and informative updates was one of the best things about the process."
"... through seamless interaction with my insurance, with timely text updates throughout the process" Read more
"Regular updates! Very happy about this. Didnt have to make a single call to get updates"
"Outstanding communication of repair status, with regular text updates as my car was being repaired."
"Yes, but information relayed and promised dates of completion was not delivered in a timely or accurate manner."

My Experience

I am extremely happy. The work is beautiful and was completed a week ahead of time. Everything was easy. Caliber gets my highest recommendation.

Likely to Recommend

It was a great and easy experience. The work is great.

Repair Quality

The car looks great!

Customer Service

It was completed a week early. Ed could not have been nicer. It was a great experience.

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My Experience

They got my car done faster than expected and it looks like no damage got done to it, hunter is amazing & the best!!!! Love it!!!

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My Experience

Great service! Great team, all the way.

My Experience

Very good

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Returned Clean

My Experience

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Returned Clean

My Experience

Everything was done to satisfaction and done in a timely manner.everything was explained to me and Nathan was nothing but professional the whole time

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Returned Clean

My Experience

Ed Secrist was especially helpful and the repair work was excellent

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My Experience

Caliber Collision in Blacksburg, VA was friendly, fast, and a top quality experience!

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Returned Clean

My Experience

The color match was great, time to complete everything was quick, communication was on point :)

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My Experience

Very satisfied with the quality of the work done.

Likely to Recommend

I already recommended them to my son...

Repair Quality

Nice and friendly service, and seemingly a very well executed repair. Color match and paint quality is exceptionally good.

Customer Service

Nice, friendly and accommodating to my needs

My Experience

Everyone was super helpful during the whole process. Hunter and Bradley gave helpful updates via text.

My Experience

Thank you for communicating so well throughout the process. You do great work!

My Experience

Great communication throughout the entire process!

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My Experience

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Repair Quality

Employees extremely helpful, explained things, great and timely communication. In addition to the repairs I originally came for, they handled my car battery’s replacement under warranty. Let me know of some battery issues. Great experience! Will use they again for body work!!!

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