Caliber - Blacksburg

4.9 (802reviews)
96%
1200 N. Main St,  Blacksburg,  VA  24060
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (802)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Many customers highlighted that their vehicles were completed ahead of the promised date, reflecting strong efficiency. Staff were widely recognized for their professionalism, patience, and willingness to go above and beyond. A few customers noted isolated concerns around delayed completion dates and invoice processing, as mentioned directly in their feedback, but the overwhelming majority expressed high satisfaction and a strong likelihood to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Collision located on N Main St in Blacksburg, Va. Both times the resultant repair work was exceptional." Read more
"... a whistle.. Outstanding job on my 2014 Silverado. Looks better than it did before accident. Thank You Caliber…!" Read more
"Amazing customer service, quality work, and fantastic communication throughout the whole process. I would highly recommend ..." Read more
"I am not completely satisfied with my repair. I noticed that one of the rubber flap used was not ..." Read more
"... the staff went well beyond the minimum expectation, did useful work I didnt ask for and delivered early. Id recommend them to anyone." Read more
"It was ready before the initial completion date. Also, we had a question regarding a headlamp and ..." Read more
"... Caliber Collision provides a realistic date, and was able to complete the work ahead of that schedule." Read more
"I was told initially it would take 3 weeks but it took 5 weeks"
"Vehicle was ready about a week later than expected which cost us extra on rental car fees."
"The constant communication and informative updates was one of the best things about the process."
"... through seamless interaction with my insurance, with timely text updates throughout the process" Read more
"Regular updates! Very happy about this. Didnt have to make a single call to get updates"
"Outstanding communication of repair status, with regular text updates as my car was being repaired."
"Yes, but information relayed and promised dates of completion was not delivered in a timely or accurate manner."

My Experience

Hunter was great! He was very communicative throughout the process and even helped out with rental car logistics. He finished the car before the estimated completion date and emphasized to reach out for any questions or concerns. I would highly recommend him and this location.

My Experience

Very nice work on the repair. If only the rest of the car looked as good!

Likely to Recommend

Cant imagine theres a better repair shop in the area

Repair Quality

Looks brand new and the paint was absolutely spot on for Dark grey with small white sparkles

Customer Service

Friendly, kept me up to date and made the whole process incredibly easy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber was great to work with! Not only are you professional and efficient and on time with your service but you treat your customers like family. We feel welcomed and cared about through the process. Thanks for your superb service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Great team, all the way.

Likely to Recommend

No question

Repair Quality

I am completely satisfied with your service and found the experience and the people I worked with as pleasant as could be.

Customer Service

Engagement was positive from start to finish.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was most impressed with the quality of work done on my 2017 Tacoma. Job completed early with Ed Secrist leading the effort with expert guidance ensuring the repairs were done right the first time. He is a professional who cares about his craft while keeping me informed with real time updates on work status. Extremely happy with the Caliber Collision staff and the work they did. Hopefully I won’t have to see them for any future accident related issues, but they were a joy to work with.

My Experience

I am extremely happy. The work is beautiful and was completed a week ahead of time. Everything was easy. Caliber gets my highest recommendation.

Likely to Recommend

It was a great and easy experience. The work is great.

Repair Quality

The car looks great!

Customer Service

It was completed a week early. Ed could not have been nicer. It was a great experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They got my car done faster than expected and it looks like no damage got done to it, hunter is amazing & the best!!!! Love it!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was done to satisfaction and done in a timely manner.everything was explained to me and Nathan was nothing but professional the whole time

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ed Secrist was especially helpful and the repair work was excellent

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision in Blacksburg, VA was friendly, fast, and a top quality experience!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The color match was great, time to complete everything was quick, communication was on point :)

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the quality of the work done.

Likely to Recommend

I already recommended them to my son...

Repair Quality

Nice and friendly service, and seemingly a very well executed repair. Color match and paint quality is exceptionally good.

Customer Service

Nice, friendly and accommodating to my needs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was super helpful during the whole process. Hunter and Bradley gave helpful updates via text.

My Experience

Thank you for communicating so well throughout the process. You do great work!

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