Caliber - Blacksburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
very communicative throughout the process. When I asked if it was possible to finish up a day earlier than planned, the team was very accommodating and got it done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thank you for fixing the car. Sorry it took longer than expected because for parts. Still have one item to be resolved.
Customer Service - 5.0/5.0 -
Kept in good communication on the progress. thank you
Returned Clean
My Experience - 5.0/5.0 -
It's like it's never ben damaged off the show room floor the staff was very professional we are so happy that we drove an hour away to get to caliber what an amazing job thank you very much
My Experience - 5.0/5.0 -
Hunter was great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Great! Everyone I interacted with was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
1. Car smelled extremely strong with paint odors outside of what is reasonably. 2. Excess finger prints and damage to tint on door worked on 3. Car was cleaned when dropped off prior to work and when received the car mats were muddy, passenger seat reclined back, radio blasting loud when picking up. 4. Internal collisions alarms not reprogrammed as promised promoting further inconveniences to me bc I'll need to return to include tint damage. 5. Service Rep (Ed) stated he would text once ready but never did and when he finally called to state it was ready, I came an hour afterwards and still waited/burdened 26 minutes bc he and front office clerk still had not completed paperwork. Ed shouldn't have called me until it was completely ready. 6. During the course of completion, Ed gave numerous completion dates and inconveniences to me due to not being able to give reliable date/estimate and having to prolong rental on 3 occasions. 7. Not pleased with customer treatment or overall quality of work conducted on my Cadlliac Escalade and would like to discuss the above concerns as I feel all should have been avoided and a higher degree of conduct and performance should have been displayed.
Likely to Recommend - 0.5/5.0 -
Read the 7 bullet points given on the first evaluation as to give further merit to the "1" unlikely to recommend score.
Repair Quality - 1.0/5.0 -
Very disappointed and unsettled regarding the right passenger door to my 2023 Cadillac Escalade due to the following reasons: 1. When picking up repaired vehicle last Friday, we agreed on texting when would be the ideal communication practice due to being in business meeting as requested to sales representative (Ed) however Ed never texted and left a voice message at 3:52pm stating vehicle was ready. 2. I arrived an hour later 5pm to find the vehicle not ready and having to wait an additional 26 minutes for Ed and front office admin to complete paperwork. 3. Upon inspecting completed vehicle, I was hit with a heavy paint fume coming out of inside vehicle to which I worked on all weekend to remove. To include floor mat on driver side was excessively muddy (no paper floor mats) where the vehicle was cleaned when delivered to Caliber Collision to also include there was a reside of dust/appeared to be paint dust in the interior of the vehicle. 4. To include, I found the passenger seat reclined back (not placed back in proper position) as though someone had been hanging out in vehicle. 5. Found numerous fingerprints on window of door replaced to include the tint on window scratched with hole in factory tint on vehicle (this will need to be fixed/repaired). 6. When starting vehicle, I experience the radio blasting loud on station that I do not listen to include alarms (collision/impact) that were to be reset by technician earlier that day that I presented to Ed and other gentlemen that l learned that I would have to be burdened to come back to location to have fixed. 7. Equally, in dealing with Ed on the final pick up, I felt like this could have been handled much better in terms of the final pick up. I'm completely understandable that there are delays and orders besides my but felt in confirming a final date/time with Ed was overly arduous to include when he did say it was ready that I had to wait.
Customer Service - 1.5/5.0 -
Refer to first evaluation stating the communication gaps with Ed.
Returned Clean
My Experience - 5.0/5.0 -
Excellent and fast service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Got the car back repaired and clean. Didn't expect the inside to be cleaned up like it was. I feel they went the extra mile.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got it back sooner than expected and cleaner than I dropped it off. I would use them again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think that the quality of the repair was spot on. The paint matching is near invisible and all of the panels have great fitment. My only gripes are that it took more than a week past expected, which was understandable due to the supply chain, and they forgot to reinstall the hood stand clip.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, good communication, very satisfied with the results
My Experience - 5.0/5.0 -
This is my second positive experience with Caliber. Both times the staff went well beyond the minimum expectation, did useful work I didn’t ask for and delivered early. I’d recommend them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ed was great. He called me every step of the way and made sure to hear my concerns and answer my questions.
Returned Clean
My Experience - 5.0/5.0 -
Hunter and team were awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ed was great! He kept me very informed throughout the whole process and was vigilant about my rental situation. He did great work and made my Toyota look brand new! 10/10!