Caliber - Blacksburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very well done. I haven't seen my car that clean in for awhile. Lol and my door was fixed as a plus . Thanks to everyone there. God bless all
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the color matching was perfect
Customer Service - 5.0/5.0 -
they did great work, anything less would be an understatement
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was great. I appreciated the regular updates. My car was returned in great shape, clean, and repaired.
My Experience - 5.0/5.0 -
I was really happy with how well the paint matched on the new body panel and the general cleanliness of the car as received back. I also appreciated the regular text updates on the progress of my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The majority of the repairs were excellent. The only issue was that one of the problems with the car (bent exhaust) was not properly repaired. Exhaust was less bent when I picked up the car, but not properly repaired. I will have to return for another repair when parts come in for the car.
Customer Service - 4.0/5.0 -
The customer service was timely and responsive. The only issue was that one of the problems with the car (bent exhaust) was not properly repaired, despite me specifically asking about it during the estimate phase and calling during the repair phase to make sure it was being fixed. Exhaust was less bent when I picked up the car, but not properly repaired. I will have to return for another repair when parts come in for the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a real good job of keeping me updated on the progress
Customer Service - 5.0/5.0 -
Answered all my questions
My Experience - 5.0/5.0 -
I appreciate the weekly updates any time I had additional questions someone always called back within reasonable time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Could not be happier! From the first interaction with Dana, to the estimate by Chris, and to the care and attention by the Manager, I felt my car was in good hands. There was excellent communication throughout the process, and my car was done exactly on time. They even cleaned it, inside and out! I will definitely recommend Caliber Collision to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Everyone who will listen to me has already been told and shown of all the mistakes your shop caused, and everyone has been updated on each subsequent trip back when you left some things as is, made some things worse (burned through paint on my door) and then made some things slightly better (wet sanded some of the specks of dust in paint, but not all of them).
Repair Quality - 1.5/5.0 -
Many paint issues, 4 trips back to get things fixed, and the final result was still the employees telling me to take it to a detail shop to fix errors that YOUR EMPLOYEES caused.
Customer Service - 3.5/5.0 -
I give Chris atkins a 10, and the lady at the front desk was also polite. Gary seagraves the manager gets a 0. He is rude, a poor manager of his employees if this is the work they do, and he did nothing to actually get my concerns resolved with their horrible craftsmanship. Please feel free to get in touch with me and I’d be happy to share photos of everything your shop did wrong to my car including the dash cam video of the employee acting inappropriately.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
So far everything looks great!