Caliber - Blacksburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I appreciate the care that the Blacksburg location was able to show in regards to servicing my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend anyone to go here for professional work! Better work than I could imagine! Wish the other half of my truck was damaged so they can repair that too!
Repair Quality - 5.0/5.0 -
Caliber repaired the entirety of the passenger side of my truck, body work, trim, doors, fenders, side step! Truck looks better than ever! Paint job was done better than that of a dealership! Extremely happy with their work! Thank you Caliber Collision !
Customer Service - 5.0/5.0 -
Customer service was excellent! Communication was great! Very nice people to talk to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The lack of communication. It would go almost a full day before a text back. And when I spoke to the shop the day my car was done it seemed like she did not know any details about my car - did it cost more? did the other insurance pay? Was going to call back with answers and never did. Another person called a couple hours later telling me it was ready.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
It was great! Very nice people, finished way ahead of schedule. Kept me informed throughout the process. No complaints from me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were super nice and did a great job, it was ready almost a week early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service and communication was the best. It was great to not have to wonder how my car was doing because I would get a quick text telling me the situation. When I picked up the car everyone was cheery and friendly. I wish more companies would follow this path.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am very happy with the communication as my carwas being fixed Everyone was awesome in the office as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and did a great job!
Customer Service - 5.0/5.0 -
Very helpful!
Returned Clean
My Experience - 5.0/5.0 -
The service was excellent and repairs were as expected. Communication was excellent including receiving an accurate estimate. I particularly liked the regular text updates about the status of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff at Caliber were great to deal with. They kept me updated on all changes and supplemental estimates. When I stopped by the shop, they allowed me to see the progress on my car. It was a good experience for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
They forgot to clip in the replacement inner fender well when they put them on.