Caliber - Blacksburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I am absolutely thrilled! I had gotten timely texts concerning how things were going and actually got my Jeep back a day before I thought I would. I couldn't be more pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did great. 5 star group. Very polite individuals whom provided updates almost daily with the exceptions being weekends, holidays, and snow days. Good group, would definitely trust again in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and attention to our requests
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service and responsiveness
My Experience - 5.0/5.0 -
Great work. It took longer than expected and that was a little disappointing given that a one week job turned into 2.5 weeks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Glue/residue visible inside car from repair, collision warnings now activate on safe roads/with no collision imminent, took a month to fix.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great initial meeting, great staff, great communication, great work. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Honestly, I'm not sure. I know experiences vary from customer to customer, but my experience as a whole wasn't great.
Repair Quality - 3.0/5.0 -
The jury is still out on this one, to be honest. My car was in their shop for over 4 months, and when I was finally able to pick it up something wasn't done quite right with the transmission fluid hose which caused my transmission to burn up with in 45 minutes of leaving their shop, which meant having it towed back and waiting another few weeks to have the transmission replaced.
Customer Service - 3.5/5.0 -
The staff were nice enough. I never had an issue with how I was treated. But, customer service goes beyond how they speak to you, but also in how long it takes for a repair to be done. And unfortunately, it took over 4 months to get my car back (and I live in another state) due to various reasons. This was extremely frustrating.