Caliber - Blacksburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The date was changed so many times. My car was ready on Wednesday. I had a call the evening before, assuring me that the insurance invoice was going to be sent over the next day. I had a call at 4:45 pm on that Friday telling me the invoice was sent that day and there was no way the insurance company would respond that afternoon. So the date was changed to Monday. Then on Monday at 4:30 pm, I get a TEXT telling me that the date would be pushed again until Wednesday. So I called the shop. Ed told me he hasn’t sent the invoice in on Friday afternoon because they had so many people picking up but that he had sent it on Monday. FINALLY on Tuesday, March 17, TWO MONTHS after it was dropped off, my car was finally ready. I am very patient and was very understanding about the repairs and body work but I do NOT like to be lied to or to have my car held hostage while the body shop drags their feet submitting invoices. Not once did Ed apologize for the delay about the invoice. Nor did I even have an offer of even a small compensation.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
I wasn’t dissatisfied until the very last week when I was mislead about the insurance invoicing being sent. I was told it would be sent early Thursday. Then got a call that it had been submitted late Friday afternoon only to get a TEXT that my completion date was changed from Monday to Wednesday. I called the shop and was told that it hadn’t been submitted on Friday because they had so many people picking up but that it has been submitted that morning. Payment was received early Tuesday morning so I was finally able to pick up my car. I feel like my car was held hostage for nearly a week simply because they hadn’t sent in the invoice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and extremely trustworthy staff! I really appreciated all the helpful communication.
Customer Service - 5.0/5.0 -
Thank you for explaining things well, for coordinating with my insurance company, and for completing the job in a timely manner!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your shop went over and well beyond “normal” service in you journey to unravel a miserable supply chain snafu tor a unique parts problem; Nice touch!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ed and staff ensure quality work, follow through and are professionally courteous about it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service and Super Happy!
Customer Service - 5.0/5.0 -
Stayed in touch.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and communication. Work completed early! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, communication, and work was finished earlier than expected!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hunter was amazing with keeping us up to date on everything being done and when.
Customer Service - 5.0/5.0 -
Hunter was amazing. Very informative through the whole process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ed Seacrest was a phenomenal person to work with. He kept me completely in the loop by texts, returned every phone call within a few minutes, and explained every detail to me that I had a question about. he went above and beyond an average employee. I was also thrilled with the continuous and speedy advancement of service daily on my car. It was repaired and returned before the estimated date thank you all so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m already doing it.
Repair Quality - 5.0/5.0 -
Excellent work, great workers and the overall experience was pleasant. Very professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were right on with keeping me updated the whole time and finished early would recommend them to everyone