Caliber - Boise - Royal Blvd

4.8 (1,708reviews)
96%
905 W Royal Blvd,  Boise,  ID  83706

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,708)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and timely repairs. Many highlight that vehicles were returned ahead of schedule, often looking brand new. The team receives high marks for keeping customers informed throughout the repair process via texts and calls. Repair quality is frequently described as flawless, with customers noting they could not tell where damage had occurred. A few customers mentioned minor concerns such as interior cleanliness, paint color matching, and occasional delays due to parts availability or supplier issues - areas customers felt could be improved. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.
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"... so. Caliber Collision on Royal Blvd in Boise, Id went the extra mile in customer service and even delivered my car to the hospital when my sister was having surgery ..." Read more
"Best customer service ever!"
"Everyone was friendly, competent, and accommodating. They even gave me two rides tofrom the airport to ..." Read more
"... the process, providing regular updates on our car. They definitely went the extra mile with all the repair parts and the overall service." Read more
"Caliber Collision were very transparent with their process, and were courteous from beginning to end."
"They were very professional and had my vehicle finished 17 days ahead of schedule! Id never use anyone else. They even handled my rental car return."
"... complete. The parking lot was full! However, they had it finished a full 3 days sooner than originally promised. We have used Caliber Collision for all of our past ..." Read more
"Done five days early!"
"Got my car back a week earlier than expected"
"No, it was 2 days late and I needed my truck to haul a trailer and cater a 200 person event. As an architect and ..." Read more
"Your systems of communication and your customer centric service staff are the best of ANY industry! I've had numerous positive experiences ..." Read more
"Received texts throughout the process and timeline given was accurate."
"... looks great, everything was fast and efficient, the communications were excellent, and the staff are super friendly." Read more
"I was updated daily and my concerns were addressed promptly"
"Great communication throughout, timely, quality work! Very pleased."

My Experience

The car was taken care of and the repair looks good. The car was returned cleaned and freshly painted

My Experience

Destiny was amazing!

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Repair Quality

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My Experience

They all did a great job! Super friendly, helpful, and great communication!

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Returned Clean

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Returned Clean

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My Experience

Everyone was very professional and very informative.

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Repair Quality

It's excellent.

Customer Service

Destiny was fantastic to work with. Thank you!

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Repair Quality

Everything seems to be in order except there’s a shadow in my left headlight - it functions properly but is distracting when driving in the dark.

Customer Service

Returned Clean

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Repair Quality

Great job. Great communication

Customer Service

My Experience

It is difficult finding body parts for a 27 year old Dodge. I knew this would take time and resources. The replacement of the damaged front bumper was completed in 4 days. My husband and I are very satisfied with the repairs. Thank you for caring about an older vehicle.

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Very competent abd professional business.

Repair Quality

Very quick repair and we are very impressed that they were able to find the bumper sections for our 26 year old Dodge truck.

Customer Service

Very helpful and one of the technicians gave me a ride home after I dropped off our truck.

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Repair Quality

Good communication and service

Customer Service

Friendly staff and flexible

Returned Clean

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Repair Quality

Destiny was great at communicating and getting me my car in time when this happened before I was traveling for my wedding and got the repairs done in time for me to get married and not have this get in the way!

Customer Service

Destiny is great! Amazing communication and kept me updated the whole time.

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Returned Clean

My Experience

The result came back really nicely and the employees were very friendly and helpful. The only issue is that it took a little longer than predicted, but otherwise it was alright. Overall a good experience.

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Repair Quality

Thank you for doing a good job and turn it around so fast!

Customer Service

Returned Clean

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Returned Clean