Caliber - Meridian

4.9 (2,161reviews)
97%
279 N Baltic Pl,  Meridian,  ID  83642

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,161)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and completed with exceptional attention to detail. Communication was a standout highlight, with many customers appreciating regular text and email updates that kept them informed throughout the repair process. Timeliness was another major strength, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including occasional delays due to parts ordering issues, incomplete repairs requiring return visits, and inconsistent proactive communication in some cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... professional and exhibited amazing customer service. The repairs were completed ahead of schedule and the finished product looked amazing!" Read more
"My truck was expertly repaired and completed in a timely manner."
"... connected with a gap showing. And then this weekend the rear bumper that was replaced is coming off" Read more
"From start to finish, they are the best!"
"... the repair. They communicated every day via text. I got a text 1 week later and said the job was done early! Wow! Im SO impressed.They washed my car too! All I had ..." Read more
"I highly recommend Caliber body repair. They even got my car repaired 4 days early. They were very professional and explained exactly ..." Read more
"... best experience, communication was outstanding and repair was done much earlier than the estimated time! Highly recommend!" Read more
"... arrived damaged. The vehicle was done 3 weeks ago and my car still isn't finished." Read more
"The initial pickup date was pushed out due to back ordered parts and then again due to the holiday and then again ..." Read more
"Vehicle was repaired five days before the initial completion date."
"It was the best experience, communication was outstanding and repair was done much earlier than the estimated time! Highly recommend!"
"Happy with the text updates and the friendly, professional in-person communications."
"The communication went above and beyond the norm."
"I think I got 2 status updates near the end and spent most of the 2 weeks in suspense."
"... took nearly 2 weeks to reach an adjuster from them. Communication had to be initiated and followed up by me." Read more

Likely to Recommend

Repair Quality

Steve and the front reception did an amazing job assisting us with our repair. This was our first body repair and we were unfamiliar with the process. Steve answered questions we were unsure of. We were not authorized a rental from Allstate until our vehicle was inspected for parts that needs to be replaced. Steve specifically told us all state does it differently that definitely inconveniences the customer. Steve went out of his way at closing time to inspect our vehicle to let all state authorize a rental for us while our vehicle was being repair. Definitely recommend Steve for future repairs. Also thought it was awesome this location returned our rental vehicle to enterprise. 10/10 experience

Customer Service

My Experience

Great personal service. Caliber accepted the car for repair almost immediately, completed repairs on schedule, did excellent work and made the entire process very convenient.

Likely to Recommend

Repair Quality

Prompt, professional and convenient.

Customer Service

My Experience

Repair was quick and the car looks great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Communication was excellent and completed before the promise date.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone that took care of me and my car were great, pleasant, informative, knowledgeable at every step in the process. I would definitely recommend Caliber to anyone wanting exceptional and courteous efforts to get your repairs and nerves back to normal. THANK YOU PAMELA AND XAN!

Likely to Recommend

They go over and beyond providing the best experience possible.

Repair Quality

The damaged area of my car looked good as new. Their workmanship was evident and appreciated!

Customer Service

I was extremely pleased to interact with the people. They showed good knowledge when accessing the damages and they also prepared me in advance of any other repairs they may encounter. The front desk person was so pleasant and kept me informed of the progress throughout the process.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Staff were great from start to finish!

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Repair Quality

Customer Service

Staff was great !!

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Repair Quality

Excellent service and communication. Answered my calls when I incidentally opted out if text messages.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car looks as though the accident never occurred.

Customer Service

Promptly greeted me at arrival and answered all questions I had.

Returned Clean

Likely to Recommend

Repair Quality

Wonderful service! Service was completed very quickly.

Customer Service

Very kind and compassionate staff.

My Experience

Truck looks great! The whole experience was hustle free and professional, thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was kept informed all along the process, which I was not expecting, but very grateful for.

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Repair Quality

Customer Service

My Experience

Steven was very professional and informative

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Several people knew that my car was getting repaired and I told every one of them how fantastic Caliber was! They were very impressed. I will be recommending them to anyone I know.

Repair Quality

Had an unusual case with the repairs needed on my vehicle. Steven went above and beyond to solve the problem and handled all of the end with the insurance company so that I received the best outcome.

Customer Service

The regular text updates were incredibly helpful. The front desk gal quickly learned my name and my situation. It was a refresher and everything felt so personable.

My Experience

Likely to Recommend

Repair Quality

The repair isn't completed yet.

Customer Service

Ordered wrong part initially, and second ordered part arrived damaged. The vehicle was "done" 3 weeks ago and my car still isn't finished.