Caliber - Broomfield - W 116th Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very smooth and the frequent updates were appreciated.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had regular updates from Isaac. Job was done way before estimated completion date. Did a great job, car is as new. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I was not impressed with the front desk but would come back because of Isaac.
Repair Quality - 5.0/5.0 -
I looked at the repair from different angles and under different light conditions and could not tell the repair apart from the rest.
Customer Service - 5.0/5.0 -
Isaac was amazing to work with from the beginning to the end. He explained the process in detail, set expactations that were surpassed, did every effort to fit the bill into my budget and was kind and easy to work with. Unbelievable customer experience, thank you Isaac!
My Experience - 5.0/5.0 -
It was a good experience. All the people were very professional and friendly. I would recommend this shop to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire Caliber staff was awesome. Friendly, kind n supportive. My car was not only repaired to perfection it was detailed inside and out! Beautiful job.👏👏👏👏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so professional and helpful and friendly. I hope I never need collision repair again but if I do I will know where to go.
Likely to Recommend - 0.5/5.0 -
NEVER. During this whole process we were telling friends, family, neighbors, co-workers and other social circles about how awful of an experience we had. These groups were constantly asking us if we FINALLY had our car back or not, so we would update them at the next ridiculous step. We also found out that a neighbor had used Caliber and their car was not properly worked on and ended up having to sell their car because of it. I wish we had spoken to them prior in order to have gone someplace else.
Repair Quality - 0.5/5.0 -
The experience with this shop was abysmal. Communication was horrendous. The attitude of having to work on our car was unprofessional. Sick of hearing how hard it was for this place to deal with our car. We were sick of working with this place. It is clear there are no professional connections for parts needed or familiarity working with our make and model of car. In addition, it was very sleezy car salesman to indicate that a deal was made for us by having us not pay for what Caliber broke. There are parts we paid for which we have clear documentation via email that were broken by your technician.
Customer Service - 0.5/5.0 -
Roger was non communicative in the sense that he told us a date for repairs to be completed. That would come and go without any communication to us. we always had to call in to get information. Then he would himandhaw about how hard it was to deal with our car. The manager, at first, claimed that is not how they do things. He was no better and also had little communication and would have the receptionist call, if at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept updated,on status. Donette was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very polite and easy to work with. Communication was excellent. Best experience I've had with a body repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very likely if Danette Fernandez is handling the transaction. She came highly recommended by the very professional experts at my independent auto repair and maintenance shop in Broomfield, Stang Automotive.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Danette Fernandez was my customer service specialist. She was phenomenal in regularly communicating with me by phone and text (my preferred means of communication). When it was bad news, like the difficulty of procuring the necessary parts, she always related that by phone. That demonstrates her personal and professional integrity of personally taking the heat often involved in conveying the fact that there would be unforeseen delays in completing the necessary repairs. In my case, out of state parts suppliers sent the wrong part, a bracket, required for the right side versus the left, not just once, but twice. Although she never said so, I knew from her professional performance up until then that it was not her fault, but she never tried to deflect responsibility for a shortcoming toward someone else. She was ready to absorb a customer's frustration and impatient anger personally, not isolated from wrath by an impersonal text instead of on the phone! I've found from personal experience that in the case of delivering customer care, hers is a very rare commodity. I can't say enough good things about her knowledgeability, expertise, and concern for her customer's well being! She is an outstandingly valuable asset to Caliber Colision!
Returned Clean
My Experience - 5.0/5.0 -
All repairs were done very professionally and perfect
Likely to Recommend - 5.0/5.0 -
My son is going to schedule his car repair there
Repair Quality - 5.0/5.0 -
Excellent service and communications
Customer Service - 5.0/5.0 -
Excellent service and communications