Caliber - Buford
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great follow up
My Experience - 5.0/5.0 -
My car looks great! Was done ahead of time and I was grateful for that. Lynn from the front desk was so nice and Ken kept me up to date on everything. Very good experience over all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have already filled out a survey
Customer Service - 5.0/5.0 -
Already filled out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the time we dropped the car off to getting the rental car to the updates everything was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was wonderful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have.
Repair Quality - 5.0/5.0 -
The work was done extremely well and on a timely basis.
Customer Service - 5.0/5.0 -
Lorren was very knowledgeable and effective. She also displayed excellent customer relation skills. She was very easy to work with.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The manager, Trey, is absolutely amazing. Unfortunately, my experience beyond that was extremely disappointing. I was unexpectedly charged a bill of $657.10, which I was not prepared for. Loren is by far the worst person I encountered at this location. She was rude, impatient, and had a terrible attitude throughout our interactions. I brought my car to Caliber after an accident and worked through the other driver’s insurance company to cover the repairs. Caliber failed to keep me informed about what repairs were covered and which were not. As a result, I was blindsided with an unexpected bill. When I explained that I should have been contacted and given the option to approve or decline repairs that Fred Loya Insurance was not going to cover, I was met with nothing but excuses as to why that didn’t happen. The entire situation felt like a punch to the gut. Because of this experience, I will never use Caliber again for any future repairs.
Customer Service - 0.5/5.0 -
Loren is the rude and has a bad attitude. She doesn’t understand customer service
Returned Clean
My Experience - 5.0/5.0 -
So thanks for repair my truck. I love that and satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ken was very professional. Kept us informed almost daily of the progress of repair. Completed ahead of schedule. Truck looks perfect after colliding with a very large deer.
Likely to Recommend - 5.0/5.0 -
This is the second time we have used Caliber and would definitely recommend!
Repair Quality - 5.0/5.0 -
We started the claim on line as soon as we got home from hitting a deer about 1pm. We were at Caliber Collision Buford by 3:00pm. Ken was thorough as he looked over the damage. We received text daily about their progress. Our vehicle was repaired and ready for us two days AHEAD of schedule. We are very pleased with the professional service and results at Caliber Collision.
Customer Service - 5.0/5.0 -
The secretary at the front desk and Ken Gage our estimator were wonderful to work with. We were especially pleased with the text updates.
My Experience - 5.0/5.0 -
Really appreciate the help provided in person. Ken was amazing and extremely knowledgeable and helpful as were the front desk reception staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Phil was great. Kept me informed the whole time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overwhelmingly satisfied. Such a great and outstanding team. Walked me through the entire process from start to finish. Had to go out of town for work and was worried that the car would be finished before I got back, the great people at the shop told me not to worry that if it got done before I got back they would keep the car safe till I got home at no cost. Not something you get its seems in today's world. When I picked up my car was blown away. Great workmanship on all the it's just buddy panels replaced. Excellent gapping and perfect matching of paint. This is the only shop I will ever take my cars too. Thanks for everything
My Experience - 5.0/5.0 -
The staff was great. The repair process was very easy. They were very helpful and communicated to let know what was going on all the time. Great repair work. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The job performed was Great and Ken went way above and beyond, not just through the steps, he also came in at 6;30 to help accommodate my schedule at pick up! I’m very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ken did a great job
Customer Service - 5.0/5.0 -
Again Ken and team did awesome
Returned Clean
Likely to Recommend - 5.0/5.0 -
HIGHLY recommend!!!
Repair Quality - 5.0/5.0 -
Communication and customer service was top notch!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very unrealistic estimates. The final cost became double of what was estimated. Also caliber extended my delivery date thrice. Took almost 22 day to get a simple thing done. Not at all satisfied. Will never recommend anyone or come here again. Also you guys had promised me to do the minor touch up paint repairs as a good will gesture which was not done.
Likely to Recommend - 0.5/5.0 -
Refer to my first comment
Repair Quality - 1.0/5.0 -
Very poor service. Unrealistic estimates. The final cost became double of what was estimated. Also caliber extended my delivery date thrice. Took almost 22 day to get a simple thing done. Not at all satisfied. Will never recommend anyone or come here again. You guys had also promised me to do the minor touch up paint repairs as a good will gesture which was not done.
Customer Service - 1.5/5.0 -
Very poor service. Unrealistic estimates. The final cost became double of what was estimated. Also caliber extended my delivery date thrice. Took almost 22 day to get a simple thing done. Not at all satisfied. Will never recommend anyone or come here again. You guys had also promised me to do the minor touch up paint repairs as a good will gesture which was not done.