Caliber - Cumming

4.8 (3,296reviews)
95%
965 Market Place,  Cumming,  GA  30041

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,296)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber for exceptional service quality, with many highlighting outstanding communication throughout the repair process. The shop receives high marks for professional staff who keep customers well-informed via regular updates and text messages. Timeliness is a strong point, with numerous repairs completed ahead of schedule. Quality workmanship is frequently mentioned, with customers noting their vehicles look like new or better than before. The team goes above and beyond expectations, providing thorough cleaning services and attention to detail. While most experiences are highly positive, some customers noted communication gaps requiring follow-up calls and occasional delays due to parts availability.
Select to learn more
"They did an outstanding job, start to finish!"
"... smooth & easy, it was totally painless and fast. The work on our car was superb, absolutely top notch in every way. We can't thank everyone at Caliber ..." Read more
"Outstanding service and a great staff to work with. They went out of their way to make sure that my ..." Read more
"... enough for that consideration and attention to detail. They went above and beyond - we will never use another shop if we need something done to our cars." Read more
"They did a GREAT JOB!!!! I was very impressed at the care and detail that was taken with the repairs ..." Read more
"Ahead of schedule"
"Faster than the expected date"
"Actually, they fixed my car quicker than anticipated. Fantastic job."
"Ready one week before promised."
"I had no rental car for many days. The delivery date pushed few times. There is no communication until i call them."
"Communication was excellent"
"Communication was consistent and timely"
"They sent out updates almost everyday."
"Lack of communication and updates on the car, the total amount of the repairs, and keeping us ..." Read more

My Experience

We were well taken care of by Eric and Tucker. Great communication and service.

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When I went to pick up the car there was a small alignment issue with one body part, but they corrected it quickly.

Customer Service

Kyle quickly resolved the initial issue and reminded me to bring the car back if there was anything else I was not completely satisfied with. He seemed very honest and trustworthy.

My Experience

Very easy to work with and always do great work

My Experience

Caliber was able to repair my car faster than expected. And the workmanship was perfect.

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Returned Clean

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Quick and simple service!

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The whole process was flawless. The shop is also fantastic. And my service advisor and the manager, there were great.

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Returned Clean

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Returned Clean

My Experience

My Experience

Kyle was very nice that made first contact with me about my vehicle. I was explained about the damages and they followed up with a detailed email. The repairs got done early and I was very happy with the work they did on my Carnival Kia van.

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Everything from the customer service phone calls to the repairs went great. I am very happy.

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My Experience

Excellent customer service with prompt and clear answers to all of my questions. Very efficient on the repair process.

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My Experience

Great experience with Caliber Collision. Constant communication through the entire process and very happy with the results.Vehicle looks brand new!

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Repair Quality

From start to finish the team at Caliber kept me informed with their progress and were able to finish my vehicle sooner than expected. Looks brand new!

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Returned Clean

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Very Nice done early than the day. They told us at the beginning. Appreciate that o de employees or very polite. Thank you.

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Very Nice very polite, Very Good With notifications, I’m very satisfied with it

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