Caliber - Buford
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See alllllllll the previous comments.
Repair Quality - 0.5/5.0 -
Repair incomplete, but was told it was complete. They said my car was ready for pick up but they knew it was not. Trey told me when I called back to complain that they KNEW I was driving away with the work incomplete but neglected to tell me that it wasn’t done. They told me it was done and that I could pick up my car.
Customer Service - 0.5/5.0 -
Poor (and misleading) communication. Lack of responsiveness. Promised a return call from regional manager (case #70227) which never came. Poor workmanship and customer service. Told me my car was ready for pick up, so I picked it up and paid them only to learn AFTER I got the car home that the truck emblem was on back order and they KNEW I was leaving with the car when my car wasn’t finished. But they didn’t tell me it wasn’t done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent repair work. Great customer service and kept me updated on my progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with my car and the customer service was awesome. They answered all my questions and got my car fixed the time they said it would be ready. Went above and beyond to make sure my car was ready
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service here and fast turnaround
My Experience - 5.0/5.0 -
Amazing customer service and greatly satisfied with the repairs done to my vehicle.
My Experience - 0.0/5.0 -
My experience with you was terrible; I really wouldn't recommend you to anyone. 1. When I left my car with you, it was very clean and shiny, and you returned it to me so dirty that it gave me a headache. It took me a long time to clean the tires and the whole car; it was a huge effort. 2. I found the car's camera disconnected. I don't know why you disconnected it; it had nothing to do with the car repair. 3. You took a very long time to return my car, even though the job was quite small. 4. When I picked up the car at home, I realized it didn't have the hood deflector; you never put it back. I had to go to the shop to get it. You caused me a lot of trouble, and for that, you should refund the money I paid for the repair. 5. I found the car stained with dust inside the driver's side door. 6. I think they should be more professional with all customers. I already filed a report with my car insurance company because of the bad experience.
My Experience - 5.0/5.0 -
I was impressed with Ken's consistent updating me on the progress of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They did a good job and were very good at communicating the status of my repair. I am still missing the piece to my tailgate that allows it to open and close smoothly. They promised to get that taken care of but it's been weeks since I've heard from them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and car looked good
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My check engine light came on and it is running a little rough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Ken was great. Communicated with me from start to finish. Top notch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ken was top notch. Communicate was great.
Returned Clean
My Experience - 0.0/5.0 -
While the workmanship was outstanding, the completion estimates were pushed out several times. What was originally 2 weeks ended up being about a month. In a couple of instances I had to call to find out the delivery date was moving rather than someone from caliber calling to let me know. The staff if very cordial and knowledgeable and despite the delays, I would recommend them.